Appendix
Troubleshooting
My calls fade in and out while I’m using my corded handset.
•If you have a corded headset plugged into the telephone, try unplugging it and firmly plugging it in again.
•Disconnect the console from the modular jack and plug in another corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).
•If you are using the speakerphone when this problem occurs, eliminate any
background noise. Noise from the television, radio, or other appliances might cause the speakerphone to cut in and out. Try engaging the MUTE button when you are not speaking or eliminating the background noise.
I hear other calls while using my telephone.
•Disconnect the telephone line from the console, and plug it into a different telephone. If you still hear other calls, call your telephone
service provider.
My console does not ring when I receive a call.
•Make sure that the ringer is not off. Refer to Ringer volume on page 38 in this user’s manual.
•Make sure the telephone line cords, power cord and Ethernet cable are plugged in securely.
•Make sure the system is properly set up. Refer to Console installation on pages
•If the other telephones in your building are having the same problem, contact your telephone service provider.
•Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider.
•The telephone line cord might be defective. Try installing a new line cord.
•Make sure that the Line group assignment is correct. See Line group on page 32 for more details.
My caller ID isn’t working.
•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.
•The caller must be calling from an area that supports caller ID.
•Both your and your caller’s telephone service providers must use caller ID compatible equipment.
•Make sure the area codes are set correctly on the console. See Home area code on page 42 for details.
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