VTech erisbusinesssystem 4-line office phones main console guide

Appendix

Troubleshooting

The auto attendant does not respond when callers dial an extension.

•Make sure directory announcement is recorded correctly to suit your company’s needs (page 85).

•Make sure the caller is calling from a touch-tone telephone. If the caller hears clicks rather than tones, the commands are not recognized.

•The auto attendant might not detect the callers’ commands when the announcement plays. Wait until the announcement is over before entering the code.

•There might be interference on the telephone line callers are using. Press the dial pad keys firmly when dialing.

The answering system is recording incomplete messages.

•If the message length is not set to unlimited and a caller leaves a very long

message, part of it may be lost when the system disconnects the call after the set message length. See Message alert on page 94 for details.

•If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during message recording, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

I have difficulty hearing messages.

• Press /VOLUME to increase the speaker volume on the console.

The answering system does not respond to remote access commands.

•Make sure you are using the correct remote access code (page 93).

•Make sure you are calling from a touch-tone telephone (away from home). When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system might not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

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VTech erisbusinesssystem 4-line office phones main console warranty Answering system is recording incomplete messages

Contents

User’s manual Congratulations Safety information Important safety information Especially about cordless telephones Parts checklist Table of contents Directory Index 119 Console overview Getting started Flash Main menu Using menus REC Console screen icons Lights Alert tones and lightsAlert tones Introduction Planning your system There are two installation methodsMethod 1 Install the console as a system telephone Use the existing Ethernet wall jack Set up a new network Method 2 Install the console as a stand-alone telephone Avoid placing the console too close to Installation Console installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number To set static IP when initially setting up the console Console installation system telephone Console installation stand-alone telephone To mount the console on the wall Wall mount installation Getting started Ethernet Switch Getting started See Console installation on pages XXX.XXX.X.X Press Select to proceed before you Connecting desksetsConsole connecting to this phone. Press Starting To register an UP407 cordless handset to your UP416 console Adding and registering a cordless handset To register an IS6100 cordless headset to your UP416 console Adding and registering a cordless headset Deregistering cordless handset and cordless headset To add a corded headset to the console Adding a corded headset To change the extension number System setupMenu settings Set extension number To release an extension number Release extension number To set the prime line Prime line Line group To enable the Auto set IP Network setup To enable Set static IP To disable Auto set IP Subnet mask XXX.XXX.X.X. Use the dialing keys to To change the discovery method Discovery method To check the network information Network info Ringer volume Telephone setup Ringer tone Set date/time Español LCD languageMENU/SELECT or /SKIP To select English, Français or Home area code LCD contrast Key tone Call privacy Dial modeTo turn this feature on or off Hold reminder Music on hold Phone rename Set defaultTo reset all feature settings to default Set phone to default settings? Press ‘SELECT’ to confirm Customer support Telephone operation Line indicatorsMaking and ending a call To make a call using the console To end a call using the console Full-duplex speakerphone To make a call using a corded headsetTo make a call using a cordless headset On hook dialing predialing Options while on calls Hold Switching between lines To turn call privacy back on during a call To turn call privacy off during a callPress MENU/SELECT to select Call Privacy To stop recording Recording a callTo record a call Press MENU/SELECT to choose Start recording To access the one-touch memory while on a call To access the directory while on a callTo access the call history while on a call To access the redial list while on a call Press Speaker or Headset RedialTo view the 10 most recently dialed numbers To redial a number Console displays Press a 1-touch key to save the number To copy a redial entry to one-touch memory Auto-redial Join a call in progress Inviting parties using IntercomConference call To drop an outside line Call scenario End an intercom call IntercomMake an intercom call to an extension Answer an intercom call Blind transfer Call transfer Transfer a call and speak to the receiving party Call transfer using intercom Assign a one-touch entry One touch Screen displays Press a 1-touch key to save the number Edit the one-touch key Review the one-touch entryMENU/SELECT or To dial a one-touch entry Delete an one-touch key Exit the directory About the directoryCapacity Create a new directory entry Create directory entries Review directory entries Search by name Search directory Delete an entry Dial, delete or edit entriesDisplay dial Select Edit an entry Console displays Number saved to 1-touch key Copy a directory entry to one touchRepeat or Information about caller ID with call waiting About the caller ID How the caller ID information call log works Caller ID information Review the caller ID information Missed new calls indicatorCaller ID operation Memory match Dial a call history entry View dialing options Save a caller ID entry to the directory Press DELETE. The screen displays All calls history deleted Copy a caller ID entry to one touchTo delete all caller ID history entries On-screen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Answering system capacity About the answering system Auto attendant on/off Auto attendant setupAuto attendant delay Announcement Press MENU/SELECT or /SKIP Night modeChoose General OGM or Directory OGM . When Day OGM , Night OGM or Directory OGM , then Set the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox on/off Private mailbox setupPrivate mailbox delay To play an announcement Reset announcement to default? Call intercept Message date/time Answering system setupRemote access code Message Length Message alert Recording time Call screening Auto attendant operation Using the auto attendant OGM Auto attendant AA flow chart To listen to messages in the mailbox Answering system operationNew message indication Message playback Delete all central mailbox messages When a message is playing on the consoleOptions during playback Record memo Delete all private mailbox messages To remotely reach the answering system Remote accessRemote commands Press to play current private mailbox announcement Console display screen messages Appendix Dhcp 105 My telephone base doesn’t work at all TroubleshootingConsole displays Check Network Cannot dial out There is no dial tone Cannot join a conversation in progress Operation during a power failureCannot make intercom calls Cannot transfer outside calls My caller ID isn’t working My calls fade in and out while I’m using my corded handsetHear other calls while using my telephone My console does not ring when I receive a call Auto attendant announcement is not correct System does not receive caller ID when on a callOutgoing announcement is not clear Auto attendant does not record messages Have difficulty hearing messages Answering system does not respond to remote access commandsAnswering system is recording incomplete messages Common cure for electronic equipment Taking care of your telephone Maintenance Industry Canada FCC part 68 and Acta Can ICES-3 A/NMB-3A FCC part What does this limited warranty cover? Limited warranty 117 Technical speciﬁcations Index Index Index