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VTech erisbusinesssystem 4-line office phones main console Auto attendant AA flow chart, Ogm

Models: erisbusinesssystem 4-line office phones main console

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Answering system

Auto attendant operation

Auto attendant (AA) flow chart

Incoming

call

AAanswers and plays outgoing announcement


Caller dials		Caller dials		Caller dials				Caller enters
9		0		extension				remote access
				number				code

No

command

entered

AA records	AA plays
central	directory
message	OGM

AAcalls extension

Answering

system remote access

AAreplays outgoing

announcement

Normal

call or

private

mailbox records message

		Extension picks
Yes		Extension picks
Yes		up the call
		up the call

			No

Caller

enters another

extension

or records a

message

No

command

entered

Call ends

97

Image 105

VTech erisbusinesssystem 4-line office phones main console warranty Auto attendant AA flow chart, Ogm

Contents

User’s manual Congratulations Safety information Important safety informationEspecially about cordless telephones Parts checklist Table of contents Directory Index 119 Console overview Getting startedFlash Main menu Using menusREC Console screen iconsAlert tones and lights Alert tonesLights Introduction There are two installation methods Method 1 Install the console as a system telephonePlanning your system Use the existing Ethernet wall jack Set up a new networkMethod 2 Install the console as a stand-alone telephone Avoid placing the console too close to InstallationConsole installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number To set static IP when initially setting up the console Console installation system telephoneConsole installation stand-alone telephone To mount the console on the wall Wall mount installationGetting started Ethernet Switch Getting started See Console installation on pages Connecting desksets Console connecting to this phone. PressXXX.XXX.X.X Press Select to proceed before you Starting To register an UP407 cordless handset to your UP416 console Adding and registering a cordless handsetTo register an IS6100 cordless headset to your UP416 console Adding and registering a cordless headsetDeregistering cordless handset and cordless headset To add a corded headset to the console Adding a corded headsetMenu settings System setupSet extension number To change the extension numberTo release an extension number Release extension numberTo set the prime line Prime lineLine group To enable the Auto set IP Network setupTo enable Set static IP To disable Auto set IPSubnet mask XXX.XXX.X.X. Use the dialing keys to To change the discovery method Discovery methodTo check the network information Network infoRinger volume Telephone setupRinger tone Set date/time MENU/SELECT or /SKIP LCD languageTo select English, Français or EspañolHome area code LCD contrast Key toneDial mode To turn this feature on or offCall privacy Hold reminder Music on holdTo reset all feature settings to default Set defaultSet phone to default settings? Press ‘SELECT’ to confirm Phone renameCustomer support Making and ending a call To make a call using the console Line indicatorsTo end a call using the console Telephone operationTo make a call using a cordless headset To make a call using a corded headsetOn hook dialing predialing Full-duplex speakerphoneOptions while on calls Hold Switching between linesTo turn call privacy off during a call Press MENU/SELECT to select Call PrivacyTo turn call privacy back on during a call To record a call Recording a callPress MENU/SELECT to choose Start recording To stop recordingTo access the call history while on a call To access the directory while on a callTo access the redial list while on a call To access the one-touch memory while on a callTo view the 10 most recently dialed numbers RedialTo redial a number Press Speaker or HeadsetConsole displays Press a 1-touch key to save the number To copy a redial entry to one-touch memoryAuto-redial Inviting parties using Intercom Conference callJoin a call in progress To drop an outside line Call scenario Make an intercom call to an extension IntercomAnswer an intercom call End an intercom callBlind transfer Call transferTransfer a call and speak to the receiving party Call transfer using intercomAssign a one-touch entry One touchScreen displays Press a 1-touch key to save the number MENU/SELECT or Review the one-touch entryTo dial a one-touch entry Edit the one-touch keyDelete an one-touch key About the directory CapacityExit the directory Create a new directory entry Create directory entriesReview directory entries Search by name Search directoryDial, delete or edit entries Display dialDelete an entry Select Edit an entryCopy a directory entry to one touch Repeat orConsole displays Number saved to 1-touch key Information about caller ID with call waiting About the caller IDHow the caller ID information call log works Caller ID informationCaller ID operation Missed new calls indicatorMemory match Review the caller ID informationDial a call history entry View dialing optionsSave a caller ID entry to the directory Copy a caller ID entry to one touch To delete all caller ID history entriesPress DELETE. The screen displays All calls history deleted Reasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system capacity About the answering systemAuto attendant setup Auto attendant delayAuto attendant on/off Announcement Choose General OGM or Directory OGM . When Night modeDay OGM , Night OGM or Directory OGM , then Press MENU/SELECT or /SKIPSet the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox setup Private mailbox delayPrivate mailbox on/off To play an announcement Reset announcement to default? Call intercept Answering system setup Remote access codeMessage date/time Message Length Message alertRecording time Call screeningAuto attendant operation Using the auto attendantOGM Auto attendant AA flow chartNew message indication Answering system operationMessage playback To listen to messages in the mailboxWhen a message is playing on the console Options during playbackDelete all central mailbox messages Record memo Delete all private mailbox messagesRemote access Remote commandsTo remotely reach the answering system Press to play current private mailbox announcement Console display screen messages AppendixDhcp 105 Troubleshooting Console displays Check NetworkMy telephone base doesn’t work at all Cannot dial out There is no dial toneCannot make intercom calls Operation during a power failureCannot transfer outside calls Cannot join a conversation in progressHear other calls while using my telephone My calls fade in and out while I’m using my corded handsetMy console does not ring when I receive a call My caller ID isn’t workingOutgoing announcement is not clear System does not receive caller ID when on a callAuto attendant does not record messages Auto attendant announcement is not correctAnswering system does not respond to remote access commands Answering system is recording incomplete messagesHave difficulty hearing messages Common cure for electronic equipment Taking care of your telephone MaintenanceIndustry Canada FCC part 68 and ActaCan ICES-3 A/NMB-3A FCC partWhat does this limited warranty cover? Limited warranty117 Technical speciﬁcations Index Index Index