![](/images/new-backgrounds/1236705/236705209x1.webp)
Answering system
Auto attendant operation
Auto attendant (AA) flow chart
Incoming
call
AAanswers and plays outgoing announcement
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Caller dials | Caller dials | Caller dials |
| Caller enters | |||||
9 | 0 | extension |
| remote access | |||||
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| number |
| code | |||
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No
command
entered
AA records | AA plays |
central | directory |
message | OGM |
AAcalls extension
Answering
system remote access
AAreplays outgoing
announcement
Normal
call or
private
mailbox records message
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| Extension picks | ||
Yes |
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| up the call | |||
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| No |
Caller
enters another
extension
or records a
message
No
command
entered
Call ends
97