Ogm | VTech erisbusinesssystem 4-line office phones main console

Answering system

Auto attendant operation

Auto attendant (AA) flow chart

Incoming

call

AAanswers and plays outgoing announcement


Caller dials		Caller dials		Caller dials				Caller enters
9		0		extension				remote access
				number				code

No

command

entered

AA records	AA plays
central	directory
message	OGM

AAcalls extension

Answering

system remote access

AAreplays outgoing

announcement

Normal

call or

private

mailbox records message

		Extension picks
Yes		Extension picks
Yes		up the call
		up the call

			No

Caller

enters another

extension

or records a

message

No

command

entered

Call ends

97

Image 105

VTech erisbusinesssystem 4-line office phones main console warranty Auto attendant AA flow chart, Ogm

Contents

User’s manual Congratulations Safety information Important safety information Especially about cordless telephones Parts checklist Table of contents Directory Index 119 Console overview Getting started Flash Main menu Using menus REC Console screen icons Alert tones and lights Alert tonesLights Introduction There are two installation methods Method 1 Install the console as a system telephonePlanning your system Use the existing Ethernet wall jack Set up a new network Method 2 Install the console as a stand-alone telephone Avoid placing the console too close to Installation Console installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number To set static IP when initially setting up the console Console installation system telephone Console installation stand-alone telephone To mount the console on the wall Wall mount installation Getting started Ethernet Switch Getting started See Console installation on pages Connecting desksets Console connecting to this phone. PressXXX.XXX.X.X Press Select to proceed before you Starting To register an UP407 cordless handset to your UP416 console Adding and registering a cordless handset To register an IS6100 cordless headset to your UP416 console Adding and registering a cordless headset Deregistering cordless handset and cordless headset To add a corded headset to the console Adding a corded headset Menu settings System setupSet extension number To change the extension number To release an extension number Release extension number To set the prime line Prime line Line group To enable the Auto set IP Network setup To enable Set static IP To disable Auto set IP Subnet mask XXX.XXX.X.X. Use the dialing keys to To change the discovery method Discovery method To check the network information Network info Ringer volume Telephone setup Ringer tone Set date/time MENU/SELECT or /SKIP LCD languageTo select English, Français or Español Home area code LCD contrast Key tone Dial mode To turn this feature on or offCall privacy Hold reminder Music on hold To reset all feature settings to default Set defaultSet phone to default settings? Press ‘SELECT’ to confirm Phone rename Customer support Making and ending a call To make a call using the console Line indicatorsTo end a call using the console Telephone operation To make a call using a cordless headset To make a call using a corded headsetOn hook dialing predialing Full-duplex speakerphone Options while on calls Hold Switching between lines To turn call privacy off during a call Press MENU/SELECT to select Call PrivacyTo turn call privacy back on during a call To record a call Recording a callPress MENU/SELECT to choose Start recording To stop recording To access the call history while on a call To access the directory while on a callTo access the redial list while on a call To access the one-touch memory while on a call To view the 10 most recently dialed numbers RedialTo redial a number Press Speaker or Headset Console displays Press a 1-touch key to save the number To copy a redial entry to one-touch memory Auto-redial Inviting parties using Intercom Conference callJoin a call in progress To drop an outside line Call scenario Make an intercom call to an extension IntercomAnswer an intercom call End an intercom call Blind transfer Call transfer Transfer a call and speak to the receiving party Call transfer using intercom Assign a one-touch entry One touch Screen displays Press a 1-touch key to save the number MENU/SELECT or Review the one-touch entryTo dial a one-touch entry Edit the one-touch key Delete an one-touch key About the directory CapacityExit the directory Create a new directory entry Create directory entries Review directory entries Search by name Search directory Dial, delete or edit entries Display dialDelete an entry Select Edit an entry Copy a directory entry to one touch Repeat orConsole displays Number saved to 1-touch key Information about caller ID with call waiting About the caller ID How the caller ID information call log works Caller ID information Caller ID operation Missed new calls indicatorMemory match Review the caller ID information Dial a call history entry View dialing options Save a caller ID entry to the directory Copy a caller ID entry to one touch To delete all caller ID history entriesPress DELETE. The screen displays All calls history deleted Reasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason Answering system capacity About the answering system Auto attendant setup Auto attendant delayAuto attendant on/off Announcement Choose General OGM or Directory OGM . When Night modeDay OGM , Night OGM or Directory OGM , then Press MENU/SELECT or /SKIP Set the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox setup Private mailbox delayPrivate mailbox on/off To play an announcement Reset announcement to default? Call intercept Answering system setup Remote access codeMessage date/time Message Length Message alert Recording time Call screening Auto attendant operation Using the auto attendant OGM Auto attendant AA flow chart New message indication Answering system operationMessage playback To listen to messages in the mailbox When a message is playing on the console Options during playbackDelete all central mailbox messages Record memo Delete all private mailbox messages Remote access Remote commandsTo remotely reach the answering system Press to play current private mailbox announcement Console display screen messages Appendix Dhcp 105 Troubleshooting Console displays Check NetworkMy telephone base doesn’t work at all Cannot dial out There is no dial tone Cannot make intercom calls Operation during a power failureCannot transfer outside calls Cannot join a conversation in progress Hear other calls while using my telephone My calls fade in and out while I’m using my corded handsetMy console does not ring when I receive a call My caller ID isn’t working Outgoing announcement is not clear System does not receive caller ID when on a callAuto attendant does not record messages Auto attendant announcement is not correct Answering system does not respond to remote access commands Answering system is recording incomplete messagesHave difficulty hearing messages Common cure for electronic equipment Taking care of your telephone Maintenance Industry Canada FCC part 68 and Acta Can ICES-3 A/NMB-3A FCC part What does this limited warranty cover? Limited warranty 117 Technical speciﬁcations Index Index Index