VTech erisbusinesssystem 4-line office phones main console manual

Appendix

Troubleshooting

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. Try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the following (in the order listed):

1.Disconnect the power from the console.

2.Wait a few minutes.

3.Connect power to the console.

4.Wait for the console to synchronize its connection. This will take at least one minute to finish.

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VTech erisbusinesssystem 4-line office phones main console warranty Common cure for electronic equipment

Contents

User’s manual Congratulations Important safety information Safety information Especially about cordless telephones Parts checklist Table of contents Directory Index 119 Getting started Console overview Flash Using menus Main menu Console screen icons REC Alert tones and lights Alert tonesLights Introduction There are two installation methods Method 1 Install the console as a system telephonePlanning your system Set up a new network Use the existing Ethernet wall jack Method 2 Install the console as a stand-alone telephone Installation Avoid placing the console too close to Console installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number Console installation system telephone To set static IP when initially setting up the console Console installation stand-alone telephone Wall mount installation To mount the console on the wall Getting started Ethernet Switch Getting started See Console installation on pages Connecting desksets Console connecting to this phone. PressXXX.XXX.X.X Press Select to proceed before you Starting Adding and registering a cordless handset To register an UP407 cordless handset to your UP416 console Adding and registering a cordless headset To register an IS6100 cordless headset to your UP416 console Deregistering cordless handset and cordless headset Adding a corded headset To add a corded headset to the console System setup Menu settingsSet extension number To change the extension number Release extension number To release an extension number Prime line To set the prime line Line group Network setup To enable the Auto set IP To disable Auto set IP To enable Set static IP Subnet mask XXX.XXX.X.X. Use the dialing keys to Discovery method To change the discovery method Network info To check the network information Telephone setup Ringer volume Ringer tone Set date/time LCD language MENU/SELECT or /SKIPTo select English, Français or Español Home area code Key tone LCD contrast Dial mode To turn this feature on or offCall privacy Music on hold Hold reminder Set default To reset all feature settings to defaultSet phone to default settings? Press ‘SELECT’ to confirm Phone rename Customer support Line indicators Making and ending a call To make a call using the consoleTo end a call using the console Telephone operation To make a call using a corded headset To make a call using a cordless headsetOn hook dialing predialing Full-duplex speakerphone Options while on calls Switching between lines Hold To turn call privacy off during a call Press MENU/SELECT to select Call PrivacyTo turn call privacy back on during a call Recording a call To record a callPress MENU/SELECT to choose Start recording To stop recording To access the directory while on a call To access the call history while on a callTo access the redial list while on a call To access the one-touch memory while on a call Redial To view the 10 most recently dialed numbersTo redial a number Press Speaker or Headset To copy a redial entry to one-touch memory Console displays Press a 1-touch key to save the number Auto-redial Inviting parties using Intercom Conference callJoin a call in progress To drop an outside line Call scenario Intercom Make an intercom call to an extensionAnswer an intercom call End an intercom call Call transfer Blind transfer Call transfer using intercom Transfer a call and speak to the receiving party One touch Assign a one-touch entry Screen displays Press a 1-touch key to save the number Review the one-touch entry MENU/SELECT orTo dial a one-touch entry Edit the one-touch key Delete an one-touch key About the directory CapacityExit the directory Create directory entries Create a new directory entry Review directory entries Search directory Search by name Dial, delete or edit entries Display dialDelete an entry Edit an entry Select Copy a directory entry to one touch Repeat orConsole displays Number saved to 1-touch key About the caller ID Information about caller ID with call waiting Caller ID information How the caller ID information call log works Missed new calls indicator Caller ID operationMemory match Review the caller ID information View dialing options Dial a call history entry Save a caller ID entry to the directory Copy a caller ID entry to one touch To delete all caller ID history entriesPress DELETE. The screen displays All calls history deleted Reasons for missing caller ID information Reasons for missing caller ID informationOn-screen message Reason About the answering system Answering system capacity Auto attendant setup Auto attendant delayAuto attendant on/off Announcement Night mode Choose General OGM or Directory OGM . WhenDay OGM , Night OGM or Directory OGM , then Press MENU/SELECT or /SKIP Set the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox setup Private mailbox delayPrivate mailbox on/off To play an announcement Reset announcement to default? Call intercept Answering system setup Remote access codeMessage date/time Message alert Message Length Call screening Recording time Using the auto attendant Auto attendant operation Auto attendant AA flow chart OGM Answering system operation New message indicationMessage playback To listen to messages in the mailbox When a message is playing on the console Options during playbackDelete all central mailbox messages Delete all private mailbox messages Record memo Remote access Remote commandsTo remotely reach the answering system Press to play current private mailbox announcement Appendix Console display screen messages Dhcp 105 Troubleshooting Console displays Check NetworkMy telephone base doesn’t work at all There is no dial tone Cannot dial out Operation during a power failure Cannot make intercom callsCannot transfer outside calls Cannot join a conversation in progress My calls fade in and out while I’m using my corded handset Hear other calls while using my telephoneMy console does not ring when I receive a call My caller ID isn’t working System does not receive caller ID when on a call Outgoing announcement is not clearAuto attendant does not record messages Auto attendant announcement is not correct Answering system does not respond to remote access commands Answering system is recording incomplete messagesHave difficulty hearing messages Common cure for electronic equipment Maintenance Taking care of your telephone FCC part 68 and Acta Industry Canada FCC part Can ICES-3 A/NMB-3A Limited warranty What does this limited warranty cover? 117 Technical speciﬁcations Index Index Index