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VTech erisbusinesssystem 4-line office phones main console warranty On-screen message Reason

Models: erisbusinesssystem 4-line office phones main console

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Caller ID

Reasons for missing caller ID information

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message	Reason

PRIVATE NAME	The caller prefers not to show the name.

PRIVATE NUMBER	The caller prefers not to show the phone number.

PRIVATE CALLER	The caller prefers not to show the phone number
	and name.
UNKNOWN NAME	Your telephone service provider cannot determine
	the caller’s name.
UNKNOWN NUMBER	Your telephone service provider cannot determine
	the caller’s number.
UNKNOWN CALLER	No information is available about this caller.

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VTech erisbusinesssystem 4-line office phones main console warranty Reasons for missing caller ID information

Contents

User’s manual Congratulations Safety information Important safety informationEspecially about cordless telephones Parts checklist Table of contents Directory Index 119 Console overview Getting startedFlash Main menu Using menusREC Console screen iconsLights Alert tones and lightsAlert tones Introduction Planning your system There are two installation methodsMethod 1 Install the console as a system telephone Use the existing Ethernet wall jack Set up a new networkMethod 2 Install the console as a stand-alone telephone Avoid placing the console too close to InstallationConsole installation Getting started Option 1 Connect to four single-line wall jacks Option 2 Connect to two 2-line wall jacks To set an extension number To set static IP when initially setting up the console Console installation system telephoneConsole installation stand-alone telephone To mount the console on the wall Wall mount installationGetting started Ethernet Switch Getting started See Console installation on pages XXX.XXX.X.X Press Select to proceed before you Connecting desksetsConsole connecting to this phone. Press Starting To register an UP407 cordless handset to your UP416 console Adding and registering a cordless handsetTo register an IS6100 cordless headset to your UP416 console Adding and registering a cordless headsetDeregistering cordless handset and cordless headset To add a corded headset to the console Adding a corded headsetMenu settings System setupSet extension number To change the extension numberTo release an extension number Release extension numberTo set the prime line Prime lineLine group To enable the Auto set IP Network setupTo enable Set static IP To disable Auto set IPSubnet mask XXX.XXX.X.X. Use the dialing keys to To change the discovery method Discovery methodTo check the network information Network infoRinger volume Telephone setupRinger tone Set date/time MENU/SELECT or /SKIP LCD languageTo select English, Français or EspañolHome area code LCD contrast Key toneCall privacy Dial modeTo turn this feature on or off Hold reminder Music on holdTo reset all feature settings to default Set defaultSet phone to default settings? Press ‘SELECT’ to confirm Phone renameCustomer support Making and ending a call To make a call using the console Line indicatorsTo end a call using the console Telephone operationTo make a call using a cordless headset To make a call using a corded headsetOn hook dialing predialing Full-duplex speakerphoneOptions while on calls Hold Switching between linesTo turn call privacy back on during a call To turn call privacy off during a callPress MENU/SELECT to select Call Privacy To record a call Recording a callPress MENU/SELECT to choose Start recording To stop recordingTo access the call history while on a call To access the directory while on a callTo access the redial list while on a call To access the one-touch memory while on a callTo view the 10 most recently dialed numbers RedialTo redial a number Press Speaker or HeadsetConsole displays Press a 1-touch key to save the number To copy a redial entry to one-touch memoryAuto-redial Join a call in progress Inviting parties using IntercomConference call To drop an outside line Call scenario Make an intercom call to an extension IntercomAnswer an intercom call End an intercom callBlind transfer Call transferTransfer a call and speak to the receiving party Call transfer using intercomAssign a one-touch entry One touchScreen displays Press a 1-touch key to save the number MENU/SELECT or Review the one-touch entryTo dial a one-touch entry Edit the one-touch keyDelete an one-touch key Exit the directory About the directoryCapacity Create a new directory entry Create directory entriesReview directory entries Search by name Search directoryDelete an entry Dial, delete or edit entriesDisplay dial Select Edit an entryConsole displays Number saved to 1-touch key Copy a directory entry to one touchRepeat or Information about caller ID with call waiting About the caller IDHow the caller ID information call log works Caller ID informationCaller ID operation Missed new calls indicatorMemory match Review the caller ID informationDial a call history entry View dialing optionsSave a caller ID entry to the directory Press DELETE. The screen displays All calls history deleted Copy a caller ID entry to one touchTo delete all caller ID history entries On-screen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Answering system capacity About the answering systemAuto attendant on/off Auto attendant setupAuto attendant delay Announcement Choose General OGM or Directory OGM . When Night modeDay OGM , Night OGM or Directory OGM , then Press MENU/SELECT or /SKIPSet the start and end time of auto attendant announcement To default announcement? Reset auto attendant Private mailbox on/off Private mailbox setupPrivate mailbox delay To play an announcement Reset announcement to default? Call intercept Message date/time Answering system setupRemote access code Message Length Message alertRecording time Call screeningAuto attendant operation Using the auto attendantOGM Auto attendant AA flow chartNew message indication Answering system operationMessage playback To listen to messages in the mailboxDelete all central mailbox messages When a message is playing on the consoleOptions during playback Record memo Delete all private mailbox messagesTo remotely reach the answering system Remote accessRemote commands Press to play current private mailbox announcement Console display screen messages AppendixDhcp 105 My telephone base doesn’t work at all TroubleshootingConsole displays Check Network Cannot dial out There is no dial toneCannot make intercom calls Operation during a power failureCannot transfer outside calls Cannot join a conversation in progressHear other calls while using my telephone My calls fade in and out while I’m using my corded handsetMy console does not ring when I receive a call My caller ID isn’t workingOutgoing announcement is not clear System does not receive caller ID when on a callAuto attendant does not record messages Auto attendant announcement is not correctHave difficulty hearing messages Answering system does not respond to remote access commandsAnswering system is recording incomplete messages Common cure for electronic equipment Taking care of your telephone MaintenanceIndustry Canada FCC part 68 and ActaCan ICES-3 A/NMB-3A FCC partWhat does this limited warranty cover? Limited warranty117 Technical speciﬁcations Index Index Index