Answering system
Auto attendant setup
Announcement
Use this feature to record up to three new announcements so that you can have a general announcement, different announcements for daytime and after hours, and an announcement for the company directory. You can easily switch among the recorded announcements. Each announcement can be up to 150 seconds.
Besides the directory announcement (Directory OGM), in which you can record an extension list of your company, the availability of other announcements are dependent on the night mode setting of the auto
attendant. When the night mode is turned off, you can only record a general announcement (General OGM), which plays regardless of the time of a day.
When the night mode is turned on, you can record an announcement for
daytime recording (Day OGM) and an announcement for after hours recording (Night OGM).
The system has four default announcements:
General OGM - “Thank you for calling our company. If you know your party’s extension, you may dial it at any time, then press # (pound). For a company directory, please dial 0. To leave a message, please dial 9.”
Day OGM - “Thank you for calling our company. If you know your party’s extension, you may dial it at any time, then press # (pound). For a company directory, please dial 0. To leave a message, please dial 9.”
Night OGM - “Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your party’s extension, you may dial it now, then press # (pound). For a company directory, please dial 0. To leave a message, please dial 9.”
Directory OGM - “Please enter the extension number.”
If you have many extensions, record a separate extension list in the Directory OGM menu item and reference it in your auto attendant announcement as shown in Sample announcement 1 below. If you have only
a few extensions, you can list them in the auto attendant announcement as shown in Sample announcement 2 below without the separate extension list.
Sample announcement 1: “Hello, you have reached XYZ Corp. Please enter your party’s extension. To hear a list of extensions, dial 0.”
Sample announcement 2: “Hello, you have reached XYZ Corp. For sales, press 12; for service, press 13; for shipping, press 14; or press 15 for the receptionist.”
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