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erisbusinesssystem 4-line office phones main console warranty Index
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erisbusinesssystem 4-line office phones main console
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Troubleshooting
Install
Auto attendant AA flow chart
Warranty
Maintenance
Connecting desksets
Reset auto attendant
Set up a new network
Remote commands
Set default
Page 129
Image 129
Index
V
Volume 38, 50 Volume control 50
W
Wall mount
18–22
Warranty
116–117
Website 47
121
Page 128
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Contents
User’s manual
Congratulations
Safety information
Important safety information
Especially about cordless telephones
Parts checklist
Table of contents
Directory
Index 119
Console overview
Getting started
Flash
Main menu
Using menus
REC
Console screen icons
Alert tones and lights
Alert tones
Lights
Introduction
There are two installation methods
Method 1 Install the console as a system telephone
Planning your system
Use the existing Ethernet wall jack
Set up a new network
Method 2 Install the console as a stand-alone telephone
Avoid placing the console too close to
Installation
Console installation
Getting started
Option 1 Connect to four single-line wall jacks
Option 2 Connect to two 2-line wall jacks
To set an extension number
To set static IP when initially setting up the console
Console installation system telephone
Console installation stand-alone telephone
To mount the console on the wall
Wall mount installation
Getting started
Ethernet Switch
Getting started
See Console installation on pages
Connecting desksets
Console connecting to this phone. Press
XXX.XXX.X.X Press Select to proceed before you
Starting
To register an UP407 cordless handset to your UP416 console
Adding and registering a cordless handset
To register an IS6100 cordless headset to your UP416 console
Adding and registering a cordless headset
Deregistering cordless handset and cordless headset
To add a corded headset to the console
Adding a corded headset
Menu settings
System setup
Set extension number
To change the extension number
To release an extension number
Release extension number
To set the prime line
Prime line
Line group
To enable the Auto set IP
Network setup
To enable Set static IP
To disable Auto set IP
Subnet mask XXX.XXX.X.X. Use the dialing keys to
To change the discovery method
Discovery method
To check the network information
Network info
Ringer volume
Telephone setup
Ringer tone
Set date/time
MENU/SELECT or /SKIP
LCD language
To select English, Français or
Español
Home area code
LCD contrast
Key tone
Dial mode
To turn this feature on or off
Call privacy
Hold reminder
Music on hold
To reset all feature settings to default
Set default
Set phone to default settings? Press ‘SELECT’ to confirm
Phone rename
Customer support
Making and ending a call To make a call using the console
Line indicators
To end a call using the console
Telephone operation
To make a call using a cordless headset
To make a call using a corded headset
On hook dialing predialing
Full-duplex speakerphone
Options while on calls
Hold
Switching between lines
To turn call privacy off during a call
Press MENU/SELECT to select Call Privacy
To turn call privacy back on during a call
To record a call
Recording a call
Press MENU/SELECT to choose Start recording
To stop recording
To access the call history while on a call
To access the directory while on a call
To access the redial list while on a call
To access the one-touch memory while on a call
To view the 10 most recently dialed numbers
Redial
To redial a number
Press Speaker or Headset
Console displays Press a 1-touch key to save the number
To copy a redial entry to one-touch memory
Auto-redial
Inviting parties using Intercom
Conference call
Join a call in progress
To drop an outside line
Call scenario
Make an intercom call to an extension
Intercom
Answer an intercom call
End an intercom call
Blind transfer
Call transfer
Transfer a call and speak to the receiving party
Call transfer using intercom
Assign a one-touch entry
One touch
Screen displays Press a 1-touch key to save the number
MENU/SELECT or
Review the one-touch entry
To dial a one-touch entry
Edit the one-touch key
Delete an one-touch key
About the directory
Capacity
Exit the directory
Create a new directory entry
Create directory entries
Review directory entries
Search by name
Search directory
Dial, delete or edit entries
Display dial
Delete an entry
Select
Edit an entry
Copy a directory entry to one touch
Repeat or
Console displays Number saved to 1-touch key
Information about caller ID with call waiting
About the caller ID
How the caller ID information call log works
Caller ID information
Caller ID operation
Missed new calls indicator
Memory match
Review the caller ID information
Dial a call history entry
View dialing options
Save a caller ID entry to the directory
Copy a caller ID entry to one touch
To delete all caller ID history entries
Press DELETE. The screen displays All calls history deleted
Reasons for missing caller ID information
Reasons for missing caller ID information
On-screen message Reason
Answering system capacity
About the answering system
Auto attendant setup
Auto attendant delay
Auto attendant on/off
Announcement
Choose General OGM or Directory OGM . When
Night mode
Day OGM , Night OGM or Directory OGM , then
Press MENU/SELECT or /SKIP
Set the start and end time of auto attendant announcement
To default announcement?
Reset auto attendant
Private mailbox setup
Private mailbox delay
Private mailbox on/off
To play an announcement
Reset announcement to default?
Call intercept
Answering system setup
Remote access code
Message date/time
Message Length
Message alert
Recording time
Call screening
Auto attendant operation
Using the auto attendant
OGM
Auto attendant AA flow chart
New message indication
Answering system operation
Message playback
To listen to messages in the mailbox
When a message is playing on the console
Options during playback
Delete all central mailbox messages
Record memo
Delete all private mailbox messages
Remote access
Remote commands
To remotely reach the answering system
Press to play current private mailbox announcement
Console display screen messages
Appendix
Dhcp
105
Troubleshooting
Console displays Check Network
My telephone base doesn’t work at all
Cannot dial out
There is no dial tone
Cannot make intercom calls
Operation during a power failure
Cannot transfer outside calls
Cannot join a conversation in progress
Hear other calls while using my telephone
My calls fade in and out while I’m using my corded handset
My console does not ring when I receive a call
My caller ID isn’t working
Outgoing announcement is not clear
System does not receive caller ID when on a call
Auto attendant does not record messages
Auto attendant announcement is not correct
Answering system does not respond to remote access commands
Answering system is recording incomplete messages
Have difficulty hearing messages
Common cure for electronic equipment
Taking care of your telephone
Maintenance
Industry Canada
FCC part 68 and Acta
Can ICES-3 A/NMB-3A
FCC part
What does this limited warranty cover?
Limited warranty
117
Technical specifications
Index
Index
Index