T r o u b l e s h o o t i n g
Printer
Operation
Problems
Consult Table 6.1 for corrective actions when the printer will not print
or when the printed output is not what you expect.
Table 6.1 | Printer operation problems |
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Problem |
| Probable Cause | Remedy |
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Power |
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Printer does not switch on. | Printer is not connected to | Check all connections and power switches, | |
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| power source. | including at wall socket and on printer. |
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| Power source defective. | Check voltage rating of circuit. |
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| Check circuit breakers and fuses. |
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Print data not received |
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Printer turns on, but will not | Printer is not | Check if On Line indicator is glowing. If it is | |
print data from the computer. |
| not, press the On Line key. A printer error may | |
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| have occurred. Check the printer display panel. |
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| Interface cable not secured. | Reseat the interface cable at both the printer |
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| and computer ends. |
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| Computer and printer settings | Confirm that the emulation selected on the |
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| mismatch. | printer matches the printer driver on the |
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| computer. Print out the Configuration Sheet |
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| and compare with computer settings. |
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| Computer connection problem. | Check the printer cable connections. Test your |
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| cable by using it with another printer that you |
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| know works. Test your printer after connecting |
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| it with another cable that you know works. |
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| Computer not properly set up. | Check the |
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| and the computer manual for I/O port settings. |
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| Table 6.1 Page 1 of 5 |
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C h a p t e r 6 : T r o u b l e s h o o t i n g ❖
