T r o u b l e s h o o t i n g
Contacting
Technical
Support
If you are unable to resolve a printing problem related to the printer by using the instructions in this chapter, contact the dealer from which you bought your printer or contact Xerox/Rank Xerox. However:
•If the problem is operating system related, consider contacting the original manufacturer.
•If the problem is related to a specific application package, consider contacting the original manufacturer.
•If the problem is driver related, consider accessing the Xerox CompuServe or Internet site.
Before Calling for Service
Before contacting your dealer or Xerox/Rank Xerox, please have the following information available:
•Printer Serial No. (located on the inside of the printer, under the Photoconductor / Drum)
•A Configuration Sheet
•Any error code or message displayed on the Control Panel
•A description of the problem
•Type of network (if problem is possibly network related)
