Problem solving | Xerox 8825, 8855, 8830 guide

Problem solving

This section contains a problem-solving table and an error message table for help in resolving problems with the Synergix Scan Digital Solution.

Identify the problem you are experiencing and follow the step(s) indicated in the table for fixing the problem. If the procedures do not restore normal Scanner operation, call for service.

For help in solving problems with the Printer or the Printer media, refer to the applicable Printer Operator Manual.

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide

119

Image 129

Xerox 8825, 8855, 8830 manual Problem solving

Contents

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide Page Australia/New Zealand EMC NoticesEuropean Union Canada USA Japan Trademark Acknowledgments Safety Notes Safety notes Calling for Service Table of Contents Creating a Mirror Image Inverting AN Image Cleaning and maintenance ScannerListing Stored Image Information by Directory Job Accounting Problem solving 119 Specifications 128 N5T/EV4 Getting to know the Synergix Digital SolutionN5T/CNG UP8 LED Scanner standard componentsRear View Front View Scanner compact components Power On/Off Switch Ieee 1394 Cable and ConnectorPower Cord and Connector Document Feed Tray Scanner Control Panel Options Keys Media Selection Image Quality Reduction/ Enlargement Media Selection Media Selection Width 11.0 36.0 11.0 LENGTH8.3 1200.0 8.5 Custom Output Format Enter Custom Media Size Select 8.5 X 11 Ansi a Preset Output Format Image Quality Dark Background Suppression Manual REDUCTION/ENLARGEMENT Enter 25.0 400.0 100.0%REDUCTION/ENLARGEMENT 100.0% Preset REDUCTION/ENLARGEMENT Select Graphical Display and Navigation Keys Ready to Copy Insert Document Ready to Scan Insert Document Graphical DisplayNavigation Keys Getting to know the Synergix Digital Solution Numeric Keypad Numeric Keypad and Special FEATURES/CONTROL Keys Scan Control Keys Special Features Keys Printer and the Controller Powering On the Digital Solution Initial power-onSwitching on the Scan System Getting to know the Synergix Digital Solution Getting to know the Synergix Digital Solution 100.0 Scanner Warm-up Powering off the System Dynamic adjustment of copy quality Document qualityDynamic IQ Automatic edge detection and document centering What is a good quality document? What is a bad quality document?Determining document quality Preparing documents Scanning strategies Off Set Background Suppression toMixed/Custom Controlling the scan Making copiesDocument Return Autowidth Making a copy with the default settings Making a copy the same size as the original document Fitting the image to a fixed copy size Preset Output Format SelectX 11 Ansi a Set the Reduction/Enlargement to Auto Scanning when using a Folder Document title block orientation Scanning when using a Folder Scanning oversized documents Long DocumentsWide Documents Special features keys Printer Interrupt key Store/Recall key STORE/RECALL Last JOB JOB Templates Save Default TemplateLast Job Last JOB Recall Last JOB Delete Last JOB Delete Last JOB Are YOU SURE? no Recalling the Last JOBDeleting the Last JOB JOB Templates Recall Template Save Template Delete Template Job Templates Recall Template Templates in USE 1 2 Enter Template Number JOB Parameters Recalled Press Enter to ContinueRecalling JOB Templates Saving JOB Templates Unused Templates 6 7 8 Deleting JOB Templates Templates in USE 1 2 3 4 Recall Factory Defaults Save Default Template Finisher Finisher keyFinisher Option Cannot be Changed During Sets Build Operation Punch Options Punch USE Program Setting TAB Options TAB USE Program SettingFinisher menu options Fold Program Program User Program Name Crossfold Options Crossfold USE Program Setting Margin Options Margin USE Program SettingTitle Block Location TB Location Bottom Right Output BIN Output BIN Bypass Preparing to build the set Sets Build key Sets Build Collation Forward Building and printing the setReady to Build SET Insert Document Memory Batch key Transform key MarginsTransform Menu Margins Justification Trail Lead Left RightLead Left Right Trail Justification Left Center Justification Transform Mirror OFF Invert OFF TransformTransform Mirror Invert OFF Creating a Mirror Image Inverting AN Image Transform Mirror OFF Invert on Sample key Sample Mode Press Start to Accept Press C/CA to Reject Scanning to the Network Scan mode Switching between Copy mode Scan mode Please Enter DirectoryImages Understanding the Ready to Scan screen TIFF/CCITTG4 1 BITBIT Operating in Scan mode Selections disabled in Scan mode Clear Scanned Image Clearing the scanned images Managing the file system Main Menu Configuration Localization Control Panel Copy Options Configuration menu Localization Language English Display Units Inches Localization Control Panel Default Mode Media sizes Copy Options Media Seres Ansi ISO a Arch ISO B JIS BMedia Series Custom Media Formats 100.0% 100.0% Custom R/E Presets Imaging Imaging AUTO-ROTATE Line Mode Line Preservation Scan Options Line Scan Options Photo Scan Options Color Main Menu Scan Options Color Timers TimersFeature 0 − 99 MIN Printer Interrupt 1 − 99 MIN File Deletion 1-24 HR Power Saver Power Saver Delay 0 − 4 HR Power Saver Scanner Control System Information menu System Description Scanner Controller Control Panel System DescriptionModel XES Synergix Firmware Controller Model RAM 64MB Control Panel Recent Fault List 37449914 37449868 Recent Fault ListPrinter Model XES Firmware Configuration Prints Copier Configuration Queue to Printer YESCopier Configuration Queue to Printer YES Queued to Printer System Administration menu System Administration Enter Password Entering the system administration password File System Job accounting Size % List by Directory CountImages Listing Stored Image Information by Directory Directory images Delete Images DirectoryAre YOU SURE? YES Images Deleted Deleting Stored Images by Directory Delete ALL Images Are YOU SURE? no Delete Images Are YOU SURE? YES Images DeletedDeleting ALL Stored Images Change Password Enter OLD Password Change PasswordChange Password Enter NEW Password Change Password RE-ENTER NEW Password Security Settings Security Settings Image Recall EnabledAccess the System Administration menu Diagnostics menu Media Area Scanner F Usage Meters Media LinearClear Scanner Usage Scanner F Are YOU SURE? Scanner Diagnostics Image Path Scan BAR Full System Scanner Diagnostics BAR2 Board ID Status BAR1BAR3 ALL Full System Test C D E FFull System Test Write NVR Size Address Data Reset NVR Defaults Destroys NVR Contents Execute noABCD4321 Execute USE . KEY for HEX Digits 5678 Scanner Reliability Meter Linear Scan FTColor FT Scanner Reliability Meter Scanner Faults Ordered Scanner Faults Ordered Last Cleared2001 01-02 2476 01-03 2402 Scanner Faults Count Scanner Faults Counts Last Cleared Clear Scanner Fault LOG Clear Scanner Fault LOG Destroys ALL LOG Messages Execute no Component Tests Component Tests Motor Speed Lead EDGE/TRAIL Edge Sensors Lead EDGE/TRAIL Edge Adjustment Press Start to Begin Motor SpeedLead EDGE/TRAIL Edge Sensors Page Motor Communications Document Motor Communications Press Start to Begin Document Motor Document Motor Motor OFF Speed Direction Forward Lamp Lamp Lamp on Sensor Calibration Motor Calibration Motor Motor OFF Function GO to Home Read NVR Read NVR Password Enter Password Password Overview Job Accounting Submitting jobs Job Accounting Mode menuFrom the Scanner Control Panel Please Enter User Please Enter Account Error Invalid User or Account Terminating use under an account Over the network Cleaning and maintenance Scanner Daily activitiesMonthly activities Cleaning the Calibration Strip Cleaning the Platen Glass and Document Drive Rolls Problem solving Controller Configuration Problem solving Problem solving Page Problem solving Problem solving Error messages Controller Fault Error messages Probable cause Corrective actionController Fault 50000008 Document Accounting Disk Full Scanner Fault 5000000B Check Controller Fault 50000011 ScannedVerify Scanner is Powered Controller Fault 50000012 Memory Input Dcoument Specifications Appendix IPSDPI Appendices Printer paper sizes Paper size 8825/8830 8855 JIS B3 JIS B4JIS B2 JIS B1 Ocrb HP-RTL Cals I CGM VcglJpeg UP8 Controller LED status indicators Appendix Control Panel Appendices Appendices Calibration Motor Page Page Page USA