Xerox 8855, 8825, 8830 Error messages Probable cause Corrective action, Accounting Disk Full, Jam

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide 126

Problem solving (continued)

The error messages shown in the table below will display on the Scanner Control Panel.

Table 8. Error messages

Error message	Probable cause	Corrective action
40000001: ERROR	The Job Log File size has reached the	Contact your System Administrator
ACCOUNTING DISK FULL	maximum space allocated for it
40000002: ERROR	The number of Job Records in the Job Log	Contact your System Administrator
	File has reached the maximum as defined by
	the AccXES Account Management Tool
CONTROLLER FAULT - 50000001	The Controller has developed a "memory is	Remove document. Press Start to print the job
	full" internal fault. Large documents using
	Auto Reduction/Enlargement or Auto-Rotate
	may cause this fault. Also, Photo and
	Mixed/Custom modes require significantly
	more memory than Line mode.
	The Controller has developed a “memory is	Remove the document. Wait for previous scans to
CONTROLLER FAULT - 50000002	full” internal fault. Large documents using	finish printing. End the current set or print it if a set is in
	Auto Reduction/Enlargement or Auto Rotate	progress. Rescan the document.
	may cause this fault. Also, Photo and
	Mixed/Custom modes require significantly
	more memory than Line mode.
CONTROLLER FAULT - 50000003	A task controlling the scanner received and	Power off the System. .
CONTROLLER FAULT - 50000004	unrecognized request from the task	Check that all cables are connected correctly.
	controlling the scanner control panel.
CONTROLLER FAULT - 50000005		Power on the System.
		See the "Powering off the System" and "Powering on
		the System" sections for more information.
	A software problem was encountered in	Power off and power on the System. See the
CONTROLLER FAULT - 50000007	controlling the Scanner.	"Powering off the System" and "Powering on the
		System" sections for more information.
CONTROLLER FAULT - 50000008 - DOCUMENT	A document jam has occurred in the Scanner.	Remove the jammed document. Scan the document
JAM		again.