Controller Fault 50000011 Scanned, Image Lost, Scanner | Xerox 8830

Problem solving (continued)

Table 8. Error messages

Error message	Probable cause	Corrective action
CONTROLLER FAULT - 50000011 - SCANNED	The Controller was unable to process the	Rescan the document.
IMAGE LOST	document. The scanned image was not
	found on the hard disk.
SCANNER FAULT - 5000000B - CHECK	A fault has occurred in communicating with	1. Check that the IEEE 1394 cable is properly
SCANNER	the Scanner.	connected at both ends.
VERIFY SCANNER IS POWERED AND		2. Check that the Scanner is still connected to the AC
PROPERLY CONNECTED		power and is still switched on.
		3. Power off and power on the System. See the
		"Powering off the System" and "Powering on the
		System" sections for more information.
CONTROLLER FAULT - 50000012 - MEMORY	The file system or memory is full.	Retrieve or delete some documents to create more
FULL		space. Then rescan the document.
CONTROLLER FAULT - 5000013 - MEMORY
FULL
CONTROLLER FAULT - 50000014 - MEMORY	Documents were scanned too fast. Memory	Wait for previously scanned documents to be processed
FULL	is full.	and stored on the hard disk. Then scan the current
		document again.
CONTROLLER FAULT - 50000015	An error occurred saving the scanned image	Do not scan until the interrupted job is finished. Check
	to a disk.	that the SCSI cable is connected correctly.
SCANNER FAULT - COMPLEX DOCUMENT	An error occurred during processing due to	Rescan the document.
	the complexity of the image that the document
	contains.
WARNING: xxxx	The image submitted for printing is corrupted	Recreate the image and try again.
	or does not conform to the standards for the
	format.
LL codes appear intermittently while documents	Intermittent scanner and/or sofware	Power the system off then on. If the problem persists,
are scanned	problems.	call for service.

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide

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Xerox 8830 Controller Fault 50000011 Scanned, Image Lost, Scanner Fault 5000000B Check, Verify Scanner is Powered, Full

Contents

XES Synergix 8825/8830/8850/8855 Digital Solution User Guide Page Australia/New Zealand EMC NoticesEuropean Union Canada USA Japan Trademark Acknowledgments Safety Notes Safety notes Calling for Service Table of Contents Creating a Mirror Image Inverting AN Image Cleaning and maintenance ScannerListing Stored Image Information by Directory Job Accounting Problem solving 119 Specifications 128 N5T/EV4 Getting to know the Synergix Digital SolutionN5T/CNG UP8 LED Scanner standard componentsRear View Front View Scanner compact components Power On/Off Switch Ieee 1394 Cable and ConnectorPower Cord and Connector Document Feed Tray Scanner Control Panel Options Keys Media Selection Image Quality Reduction/ Enlargement Media Selection Media Selection Width 11.0 36.0 11.0 LENGTH8.3 1200.0 8.5 Custom Output Format Enter Custom Media Size Select 8.5 X 11 Ansi a Preset Output Format Image Quality Dark Background Suppression REDUCTION/ENLARGEMENT Manual REDUCTION/ENLARGEMENTEnter 25.0 400.0 100.0% 100.0% Preset REDUCTION/ENLARGEMENT Select Graphical Display and Navigation Keys Ready to Copy Insert Document Navigation Keys Ready to Scan Insert DocumentGraphical Display Getting to know the Synergix Digital Solution Numeric Keypad Numeric Keypad and Special FEATURES/CONTROL Keys Scan Control Keys Special Features Keys Printer and the Controller Switching on the Scan System Powering On the Digital SolutionInitial power-on Getting to know the Synergix Digital Solution Getting to know the Synergix Digital Solution 100.0 Scanner Warm-up Powering off the System Dynamic IQ Dynamic adjustment of copy qualityDocument quality Automatic edge detection and document centering Determining document quality What is a good quality document?What is a bad quality document? Preparing documents Scanning strategies Mixed/Custom OffSet Background Suppression to Controlling the scan Making copiesDocument Return Autowidth Making a copy with the default settings Making a copy the same size as the original document Fitting the image to a fixed copy size Preset Output Format SelectX 11 Ansi a Set the Reduction/Enlargement to Auto Scanning when using a Folder Document title block orientation Scanning when using a Folder Wide Documents Scanning oversized documentsLong Documents Special features keys Printer Interrupt key Store/Recall key STORE/RECALL Last JOB JOB Templates Save Default TemplateLast Job Last JOB Recall Last JOB Delete Last JOB Deleting the Last JOB Delete Last JOB Are YOU SURE? noRecalling the Last JOB JOB Templates Recall Template Save Template Delete Template Job Templates Recalling JOB Templates Recall Template Templates in USE 1 2 Enter Template NumberJOB Parameters Recalled Press Enter to Continue Saving JOB Templates Unused Templates 6 7 8 Deleting JOB Templates Templates in USE 1 2 3 4 Recall Factory Defaults Save Default Template Finisher Finisher keyFinisher Option Cannot be Changed During Sets Build Operation Punch Options Punch USE Program Setting TAB Options TAB USE Program SettingFinisher menu options Fold Program Program User Program Name Crossfold Options Crossfold USE Program Setting Margin Options Margin USE Program SettingTitle Block Location TB Location Bottom Right Output BIN Output BIN Bypass Preparing to build the set Sets Build key Sets Build Collation Forward Building and printing the setReady to Build SET Insert Document Memory Batch key Transform Menu Margins Justification Transform keyMargins Trail Lead Left RightLead Left Right Trail Justification Left Center Justification Transform Mirror OFF Invert OFF TransformTransform Mirror Invert OFF Creating a Mirror Image Inverting AN Image Transform Mirror OFF Invert on Sample key Sample Mode Press Start to Accept Press C/CA to Reject Scanning to the Network Scan mode Images Switching between Copy mode Scan modePlease Enter Directory BIT Understanding the Ready to Scan screenTIFF/CCITTG4 1 BIT Operating in Scan mode Selections disabled in Scan mode Clear Scanned Image Clearing the scanned images Managing the file system Main Menu Configuration Localization Control Panel Copy Options Configuration menu Localization Language English Display Units Inches Localization Control Panel Default Mode Media sizes Copy Options Media Series Media SeresAnsi ISO a Arch ISO B JIS B Custom Media Formats 100.0% 100.0% Custom R/E Presets Imaging Imaging AUTO-ROTATE Line Mode Line Preservation Scan Options Line Scan Options Photo Scan Options Color Main Menu Scan Options Color Timers TimersFeature 0 − 99 MIN Printer Interrupt 1 − 99 MIN File Deletion 1-24 HR Power Saver Power Saver Delay 0 − 4 HR Power Saver Scanner Control System Information menu System Description Scanner Controller Control Panel System DescriptionModel XES Synergix Firmware Controller Model RAM 64MB Control Panel Recent Fault List 37449914 37449868 Recent Fault ListPrinter Model XES Firmware Copier Configuration Queue to Printer YES Queued to Printer Configuration PrintsCopier Configuration Queue to Printer YES System Administration menu System Administration Enter Password Entering the system administration password File System Job accounting Size % List by Directory CountImages Listing Stored Image Information by Directory Directory images Delete Images DirectoryAre YOU SURE? YES Images Deleted Deleting Stored Images by Directory Deleting ALL Stored Images Delete ALL Images Are YOU SURE? noDelete Images Are YOU SURE? YES Images Deleted Change Password Enter OLD Password Change PasswordChange Password Enter NEW Password Change Password RE-ENTER NEW Password Access the System Administration menu Security SettingsSecurity Settings Image Recall Enabled Diagnostics menu Media Area Scanner F Usage Meters Media LinearClear Scanner Usage Scanner F Are YOU SURE? Scanner Diagnostics Image Path Scan BAR Full System Scanner Diagnostics BAR2 Board ID Status BAR1BAR3 ALL Full System Test Full System TestC D E F Write NVR Size Address Data Reset NVR Defaults Destroys NVR Contents Execute noABCD4321 Execute USE . KEY for HEX Digits 5678 Scanner Reliability Meter Linear Scan FTColor FT Scanner Reliability Meter Scanner Faults Ordered Scanner Faults Ordered Last Cleared2001 01-02 2476 01-03 2402 Scanner Faults Count Scanner Faults Counts Last Cleared Clear Scanner Fault LOG Clear Scanner Fault LOG Destroys ALL LOG Messages Execute no Component Tests Component Tests Motor Speed Lead EDGE/TRAIL Edge Sensors Lead EDGE/TRAIL Edge Lead EDGE/TRAIL Edge Adjustment Press Start to BeginMotor Speed Sensors Page Motor Communications Document Motor Communications Press Start to Begin Document Motor Document Motor Motor OFF Speed Direction Forward Lamp Lamp Lamp on Sensor Calibration Motor Calibration Motor Motor OFF Function GO to Home Read NVR Read NVR Password Enter Password Password Overview Job Accounting Submitting jobs Job Accounting Mode menuFrom the Scanner Control Panel Please Enter User Please Enter Account Error Invalid User or Account Terminating use under an account Over the network Monthly activities Cleaning and maintenance ScannerDaily activities Cleaning the Calibration Strip Cleaning the Platen Glass and Document Drive Rolls Problem solving Controller Configuration Problem solving Problem solving Page Problem solving Problem solving Error messages Controller Fault Error messages Probable cause Corrective actionController Fault 50000008 Document Accounting Disk Full Scanner Fault 5000000B Check Controller Fault 50000011 ScannedVerify Scanner is Powered Controller Fault 50000012 Memory Input Dcoument Specifications DPI AppendixIPS Appendices Printer paper sizes Paper size 8825/8830 8855 JIS B3 JIS B4JIS B2 JIS B1 Ocrb Jpeg HP-RTLCals I CGM Vcgl UP8 Controller LED status indicators Appendix Control Panel Appendices Appendices Calibration Motor Page Page Page USA