ZyXEL Communications 792H manual Problems with the WAN Interface, Problems with Internet Access

Header

39.3 Problems with the WAN Interface

	Table 39-3 Troubleshooting the WAN Interface
PROBLEM	CORRECTIVE ACTION
I cannot get a WAN	The WAN IP is provided when the ISP recognizes the user as an authorized user after
IP address from	verifying the MAC address, Host Name or User ID.
the ISP.	Find out the verification method used by your ISP.
	If the ISP checks the host name, enter your computer’s name in the System Name field
	in Menu 1 — General Setup.
	If the ISP checks the User ID, make sure that you have entered the correct user name
	(in the My Login field) and password (in the My Password field) in Menu 4 — Internet
	Access Setup.
I cannot connect to	Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node.
a remote node or
ISP.

39.4 Problems with Internet Access

	Table 39-4 Troubleshooting Internet Access
PROBLEM	CORRECTIVE ACTION
I cannot access	Verify your settings in menu LAN and Internet settings.
the Internet
	Make sure the Prestige is turned on and connected to the network.
	If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone
	wall jack.
	Make sure you entered your user name and password correctly. Your username and
	password may be case-sensitive.
Internet	Check the schedule rules in SMT menu 26.
connection	If you use PPPoA or PPPoE encapsulation, check the idle time-out setting in SMT menu
disconnects
	11.5.
	If the problem persists, contact your ISP.

39-2 Troubleshooting