ZyWALL 5/35/70 Series User’s Guide
CH A P T E R 52
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our included disk for further information.
52.1 Problems Starting Up the ZyWALL
Table 243 Troubleshooting the
PROBLEM | CORRECTIVE ACTION |
| |
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|
| |
None of the LEDs | Make sure that you have the included power adaptor or cord connected to the | ||
turn on when you | ZyWALL and to an appropriate power source. | ||
turn on the |
|
| |
If the error persists, you may have a hardware problem. In this case, you should | |||
ZyWALL. | |||
contact your vendor. |
| ||
|
| ||
|
| ||
Cannot access the | 1. Check to see if the ZyWALL is connected to your computer's console port. | ||
ZyWALL via the |
|
| |
2. Check to see if the | VT100 terminal emulation | ||
console port. | |||
communications program is |
| ||
| 9600 bps is the default speed on leaving the | ||
| configured correctly. The | ||
| factory. Try other speeds in case the speed has | ||
| communications software | ||
| been changed. | ||
| should be configured as | ||
|
| ||
| follows: | No parity, 8 data bits, 1 stop bit, data flow set to | |
|
| none. | |
52.2 Problems with the LAN Interface
Table 244 Troubleshooting the LAN Interface
PROBLEM | CORRECTIVE ACTION | |
|
| |
Cannot access the | Check your Ethernet cable type and connections. Refer to the Quick Start Guide | |
ZyWALL from the | for LAN connection instructions. | |
LAN. |
| |
Make sure the computer's Ethernet adapter is installed and functioning properly. | ||
| ||
|
| |
Cannot ping any | Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should | |
computer on the | be on. If they are both off, check the cables between your ZyWALL and hub or | |
LAN. | the station. | |
| Verify that the IP address and the subnet mask of the ZyWALL and the | |
| computers are on the same subnet. |
Chapter 52 Troubleshooting | 648 |