ZyWALL 5/35/70 Series User’s Guide

52.5 Problems Accessing the ZyWALL

Table 247 Troubleshooting Accessing the ZyWALL

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

The default password is “1234”. The password field is case sensitive. Make sure

ZyWALL.

that you enter the correct password using the proper casing.

 

Use the Reset button to restore the factory default configuration file. This will

 

restore all of the factory defaults including the password. See Section 2.3 on

 

page 63 in Chapter 2 on page 62 for details.

Cannot access the

1. Check to see if the ZyWALL is connected to your computer's console port.

ZyWALL via the

2. Check to see if the communications program is configured correctly. The

console port.

communications software should be configured as follows:

 

 

• VT100 terminal emulation.

 

• 9600 bps is the default speed on leaving the factory. Try other speeds in

 

case the speed has been changed.

 

• No parity, 8 data bits, 1 stop bit, data flow set to none.

 

 

Cannot access the

Make sure that there is not an SMT console session running.

web configurator.

Use the ZyWALL’s WAN IP address when configuring from the WAN. Refer to

 

the instructions on checking your WAN connection.

 

Use the ZyWALL’s LAN IP address when configuring from the LAN. Refer to for

 

instructions on checking your LAN connection.

 

Check that you have enabled web service access. If you have configured a

 

secured client IP address, your computer’s IP address must match it. Refer to

 

the chapter on remote management for details.

 

Your computer’s and the ZyWALL’s IP addresses must be on the same subnet

 

for LAN access.

 

If you changed the ZyWALL’s LAN IP address, then enter the new one as the

 

URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

 

You may also need to clear your Internet browser’s cache.

 

In Internet Explorer, click Tools and then Internet Options to open the Internet

 

Options screen.

 

In the General tab, click Delete Files. In the pop-up window, select the Delete

 

all offline content check box and click OK. Click OK in the Internet Options

 

screen to close it.

 

If you disconnect your computer from one device and connect it to another

 

device that has the same IP address, your computer’s ARP (Address Resolution

 

Protocol) table may contain an entry that maps the management IP address to

 

the previous device’s MAC address).

 

In Windows, use arp -dat the command prompt to delete all entries in your

 

computer’s ARP table.

52.5.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

Chapter 52 Troubleshooting

650