Lexmark 9500 Series manuals
Computer Equipment > Printer
When we buy new device such as Lexmark 9500 Series we often through away most of the documentation but the warranty.
Very often issues with Lexmark 9500 Series begin only after the warranty period ends and you may want to find how to repair it or just do some service work.
Even oftener it is hard to remember what does each function in Printer Lexmark 9500 Series is responsible for and what options to choose for expected result.
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Lexmark 9500 Series Manual
290 pages 7.23 Mb
3 Contents15 Finding information about the printerFinding information about the printer 20 Safety information21 Setting up the printer50 Connecting the printer to a network70 Loading paper and original documents90 Printing112 Working with photos133 Copying142 Scanning152 Faxing using the control panel169 Faxing using the computer178 Maintaining the printer187 TroubleshootingSetup troubleshooting 193 Network troubleshootingWireless network troubleshootingCheck your security keys How do I find out what type of security my network is using? Printer cannot connect to the wireless network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER 194 M OVE THE COMPUTER AND / OR PRINTER CLOSER TO THE WIRELESS CHECK YOUR SECURITY KEY 195 CHECK YOUR ADVANCED SECURITY SETTINGSWi-Fi indicator light is still orange CHECK CABLE CHECK NETWORK NAME CHECK SECURITY KEYS CHECK MAC ADDRESS 196 Wi-Fi indicator light is blinking orange during installationMAKE SURE THE ACCESS POINT IS ON M OVE YOUR WIRELESS ACCESS POINT ( WIRELESS ROUTER ) TO MINIMIZE T RY ADJUSTING EXTERNAL CHECK SECURITY KEYS CHECK MAC ADDRESS PING THE WIRELESS ACCESS POINT (WIRELESS ROUTER) TO MAKE SURE THE NETWORK IS WORKING RUN THE WIRELESS SETUP APPLICATION AGAIN Wireless Configuration Utility cannot communicate with the printer during installation CHECK POWER CHECK THE INSTALLATION CABLE 197 General network troubleshootingPrinter is configured correctly, but cannot be found on the network If you are using a wired (Ethernet) connection, make sure: 198 Printer is no longer workingCHECK POWER CHECK ETHERNET CABLE CHECK THE WI-FI INDICATOR LIGHT CHECK NETWORK NAME CHECK WHETHER THE PRINTER IS CONNECTED TO THE WIRELESS NETWORK M OVE YOUR WIRELESS ROUTER ( WIRELESS ACCESS POINT ) TO MINIMIZE 199 T RY ADJUSTING EXTERNAL REBOOT THE COMPUTER PING THE WIRELESS ROUTER (WIRELESS ACCESS POINT) PING THE PRINTER M AKE SURE THE PRINTER DRIVER IS RUN THE WIRELESS SETUP APPLICATION AGAIN 200 Checking printer portsChecking your network name 201 Ping the access pointPing the printer 202 Run the Wireless Configuration Utility203 Print troubleshootingPartial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera M Improving print quality CHECK PAPER 204 CHECK PRINT CARTRIDGESPoor text and graphic quality REMOVE SHEETS AS THEY ARE PRINTED 205 U SE A DIFFERENT BRAND OF CHECK PAPER CONDITION REMOVING AND REINSTALLING THE SOFTWARE Poor quality at the edges of the page CHECK MINIMUM PRINT SETTINGS S ELECT THE B ORDERLESS PRINT SELECT THE BORDERLESS RESIZE FEATURE (WHEN COPYING) 206 SELECT THE BORDERLESS PHOTO FEATURE (WHEN PRINTING PHOTOS)MAKE SURE YOU USE PHOTO PAPER M AKE SURE THE PAPER SIZE MATCHES THE PRINTER Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY 207 SELECT A LOWER PRINT QUALITYREMOVE AND REINSTALL THE SOFTWARE Ink smudges during automatic two-sided printing S ELECT THE E XTEND DRY TIME OPTION FOR AUTOMATIC TWO - SIDED U SE THE TYPE OF PAPER RECOMMENDED FOR TWO - SIDED U SE THE TYPE OF INK RECOMMENDED FOR THE Partial document or photo prints CHECK PAPER SIZE 208 Photo smudges or scratchesChecking the print cartridges ARE THE PRINT CARTRIDGES PROPERLY INSTALLED? ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES? ARE THE CARTRIDGES LOW ON INK? Ink levels seem incorrect ARE YOU PRINTING GRAPHICS OR PHOTOS? ARE YOU PRINTING A LARGE FILE? 209 Ink levels seem to go down too quicklyARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? ARE YOU PRINTING WITH THE BEST SETTING ON THE PRINT SETUP TAB? A blank or incorrect page prints REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED CLOSE OTHER OPEN FILES BEFORE PRINTING Characters on printout are missing or unexpected MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM 210 MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTERMAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Colors on printout are faded or differ from colors on the screen ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT? ARE THE PRINT CARTRIDGES LOW ON INK? Glossy photo paper or transparencies stick together D ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER? 211 Page prints with different fonts MMAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAMMost programs do not print a stretched or resized font. Print is too dark or smudgedThese are possible solutions. Try one or more of the following: MAKE SURE THE INK IS DRY BEFORE HANDLING THE PAPERRemove the paper as it exits, and let the ink dry before handling. MAKE SURE THE SETTING ON THE PRINT SETUP TAB IS APPROPRIATE FOR THE PAPER TYPE MAKE SURE THE PRINT CARTRIDGE NOZZLES ARE CLEANYou may need to clean the print cartridge nozzles. Troubleshooting 212 DO YOU NEED TO ALIGN THE PRINT CARTRIDGES?ARE THE PRINT CARTRIDGES CLEAN? Printouts have alternating bands of light and dark print ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA? Transparencies or photos contain white lines ADJUST THE SETTINGS ON THE PRINT SETUP TAB 213 CHECK THE PROGRAM SETTINGSPERFORM MAINTENANCE ON THE PRINT CARTRIDGES Vertical straight lines are not smooth ADJUST THE SETTINGS ON THE PRINT SETUP TAB ALIGN THE PRINT CARTRIDGES 214 White lines appear in graphics or solid black areasADJUST THE QUALITY SETTING ON THE PRINT SETUP TAB IN PRINTING PREFERENCES ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT PERFORM MAINTENANCE ON THE PRINT CARTRIDGES Checking the printer statusWindows Vista users only Windows XP users only Windows 2000 users only 215 Settings are not savedCHANGE TIME-OUT SETTINGS S AVE Checking printer readiness MAKE SURE THE PRINTER HAS PAPER AND IS PROPERLY LOADED REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES DO THE PRINT CARTRIDGES HAVE INK? 216 Resolving font problems HAVE YOU APPLIED THE FONTS CORRECTLY IN THE PROGRAM?IS THE FONT A TRUETYPE FONT? IS IT AVAILABLE ON THE COMPUTER? WAS THE DOCUMENT FORMATTED OR CREATED FOR THE PRINTER? Printer is busy printing another job Ready or Busy Printing is listed as the status IS THERE A PROBLEM WITH THE CONNECTIONS? DO YOU NEED TO ADJUST THE SETTINGS ON THE PRINT SETUP TAB? 217 IS THE PROBLEM WITH THE PROGRAM?Printing a test page Test page does not print MAKE SURE THE PRINTER IS RECEIVING POWER MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED 218 T RY PRINTING A TEST PAGE External print server is not working Removing an external print server Cable is not connected, is loose, or is damaged MAKE SURE THE USB CABLE IS CONNECTED TO THE USB PORT ON THE BACK OF THE COMPUTER MAKE SURE THE OTHER END OF THE USB CABLE IS CONNECTED TO THE BACK OF THE PRINTER 219 MAKE SURE THE CABLE IS NOT DAMAGED OR LOOSEPrinter is plugged in but does not print MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER MAKE SURE THE PRINT QUEUE IS READY TO PRINT Printer is trying to print to File Printer cannot communicate with computers over peer-to-peer network CHECK THE STATUS OF THE HOST COMPUTER AND PRINTER 220 CHECK THE PRINTER STATUST RY TO LOCATE THE PRINTER FROM THE REMOTE 221 RESTART THE HOST COMPUTER AND THE REMOTE COMPUTERPrinter is not able to communicate with the computer Problems when copying, scanning, or faxingClose other software Change the scanning resolution to a lower value Is the original document loaded correctly on the scanner glass? Wrong printer is attached 222 Updating the printer softwareBidirectional communication is not established MAKE SURE THE PRINTER IS RECEIVING POWER MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING Experiencing poor quality or incorrect output 223 Cannot print from digital camera using PictBridgeENABLE PICTBRIDGE PRINTING FROM CAMERA MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA CHECK USB CABLE REMOVE MEMORY CARDS Cannot print from a Bluetooth-enabled device MAKE SURE THAT THE BLUETOOTH MODE AND THE BLUETOOTH DISCOVERY MODE ARE MAKE SURE YOU TYPE IN THE CORRECT PASS KEY MAKE SURE THAT THE EXTERNAL BLUETOOTH-ENABLED DEVICE IS CONFIGURED TO 224 Jams and misfeeds troubleshooting233 Memory card troubleshootingMemory card cannot be inserted CHECK MEMORY CARD TYPE CHECK MEMORY CARD PLACEMENT Nothing happens when memory card is inserted REINSERT THE MEMORY CARD CHECK MEMORY CARD PLACEMENT CHECK MEMORY CARD TYPE CHECK TO SEE IF THE MEMORY CARD IS DAMAGED 234 CHECK TO SEE IF THE MEMORY CARD CONTAINS PHOTOSMAKE SURE THE USB CABLE IS CONNECTED CHECK THE NETWORK CONNECTION CHECK THE MEMORY CARD OR FLASH DRIVE CHECK NETWORK CONNECTIONS AND POWER 235 Copy troubleshootingCopier does not respond Scanner unit does not close Poor copy quality CLEAN THE SCANNER GLASS 236 ADJUST THE BRIGHTNESS OF THE COPYCHECK THE QUALITY OF THE ORIGINAL DOCUMENT ARE YOU SCANNING FROM PHOTO OR GLOSSY PAPER, A MAGAZINE, OR A NEWSPAPER? Copied item does not match the original item Partial document or photo copies CHECK PAPER SIZE C HECK ORIGINAL SIZE 237 Scan troubleshootingScanner does not respond REMOVING AND REINSTALLING THE SOFTWARE Scan was not successful CHECK USB CABLE CONNECTION RESTART COMPUTER 238 Scanning takes too long or freezes the computerCLOSE OTHER SOFTWARE CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE Poor scanned image quality CLEAN THE SCANNER GLASS ADJUST THE QUALITY OF THE SCAN ARE YOU SCANNING FROM PHOTO OR GLOSSY PAPER, A MAGAZINE, OR A NEWSPAPER? CHECK QUALITY OF ORIGINAL DOCUMENT Partial document or photo scans C HECK ORIGINAL SIZE Cannot scan to a computer over a network 239 Fax troubleshooting250 Error messages on the printer displayAlignment Error REMOVE TAPE FROM PRINT CARTRIDGE 251 U SE NEW Cartridge Error (1102, 1203, 1204, or 120F) Black Ink Low / Color Ink Low / Photo Ink Low 252 Clear Carrier Jam REMOVE ANY OBSTRUCTIONSCover Open Error 1104 Left Cartridge Error / Right Cartridge Error 253 Left Cartridge Incorrect / Right Cartridge IncorrectLeft Cartridge Missing / Right Cartridge Missing Memory Failure REDUCE MEMORY USE S ELECT THE A FTER D IAL 254 Could not detect a proof sheetNo proof sheet information No valid photo image files detected Paper Size/Type error Paper or Photo Size error PictBridge Communication Error 255 Please remove the camera card.Some photos removed from card by host. There is a problem reading the memory card. Paper Load Error Paper Tray Removed Printer Carrier Stall Proof Sheet Error T HE PRINTER COULD NOT DETECT A PROOF N O IMAGES HAVE BEEN SELECTED FOR NO PHOTO SIZE OR PAPER SIZE SELECTION HAS BEEN MADE MORE THAN ONE PHOTO SIZE OR PAPER SIZE WAS CHOSEN THERE IS NO SELECTION INDICATED ANYWHERE ON THE PROOF SHEET A PHOTO OR PHOTOS HAVE BEEN REMOVED FROM THE MEMORY DEVICE BY THE COMPUTER MORE THAN ONE PHOTO ENHANCEMENT WAS CHOSEN Paper Mismatch 256 Error messages on the computer screenClearing error messages Left/Right Cartridge Missing 257 ?Communication not available IS THE PRINTER RECEIVING POWER? IS THERE A PROBLEM WITH THE CONNECTIONS? General Printing Problem Ink Low 258 Out of MemoryFixing a printing failure Unsupported file types found on memory card Paper Jam Multiple All-In-Ones found 259 Print File ErrorTHE PRINTER FAILED TO FIND AN APPLICATION OR SOFTWARE ON THE COMPUTER TO PRINT THE THE PRINTER FAILED TO RETRIEVE THE FILE OR FILES STORED ON THE MEMORY DEVICE Paper Out Invalid Device No TWAIN detected 261 Notices277 Networking glossary279 Index
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