Lexmark 9500 Series Scan troubleshooting, Scanner does not respond, Scan was not successful, 237

Scan troubleshooting

Scanner does not respond

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

Resolve all error messages.

CHECK POWER

If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord is properly connected to the printer.

CHECK PRINTER DEFAULT AND PAUSE SETTINGS

1Do one of the following:

•In Windows Vista, click Œ Control Panel ŒPrinters (under Hardware and Sound).

•In Windows XP, click Start ŒSettings ŒPrinters or Printers and Faxes.

2Right-click the Lexmark 9500 Series icon.

3From the toolbar, click See what's printing.

4Click Printer to look at the drop-down menu.

•Make sure no check mark appears next to Pause Printing.

•If a check mark does not appear next to Set As Default Printer, you must select the correct printer from a list each time you print.

REMOVING AND REINSTALLING THE SOFTWARE

For more information, see “Removing and reinstalling the software” on page 191.

Scan was not successful

These are possible solutions. Try one or more of the following:

CHECK USB CABLE CONNECTION

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

RESTART COMPUTER

Turn off and then restart your computer.

Troubleshooting

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