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Lexmark 9500 Series manual Mail support, Where to find North America, Where to find rest of world

Models: 9500 Series

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Customer support

Description

Telephone support

E-mail support

Where to find (North America)

Call us at

•US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

•Canada: 1-800-539-6275

English Monday–Friday (8:00 AM– 11:00 PM ET)

Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM ET)

•Mexico: 01-800-253-9627 Monday–Friday (8:00 AM–8:00 PM ET)

Note: Support numbers and times may change without notice. For the most recent phone numbers available, see the printed warranty statement that shipped with your printer.

For e-mail support, visit our Web site:

www.lexmark.com.

1Click CUSTOMER SUPPORT.

2Click Technical Support.

3Select your printer family.

4Select your printer model.

5From the Support Tools section, click e- Mail Support.

6Complete the form, and then click Submit Request.

Where to find (rest of world)

Telephone numbers and support hours vary by country or region.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

E-mail support varies by country or region, and may not be available in some instances.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

Finding information about the printer

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Lexmark 9500 Series manual Mail support, Where to find North America, For e-mail support, visit our Web site

Contents

2007 Series All-In-One Users GuidePage Contents Loading paper and original documents 102 100112 Scanning 142 Copying 133152 178 169187 213 212214 215235 234236 237279 261277 Page Finding info rma tion about the p rinter Where to findFinding information about the printer DescriptionClick Yes Users Guide appears on the screen Users GuideWhere to find rest of world Where to find North AmericaMail support For e-mail support, visit our Web siteScroll through the Web page to view the warranty Where to find USClick Customer Support Click Warranty Information Windows users-See the Users Guide Ope rating s ys tem no t iceOperating system notice Safety info rm ation Checking the box contents Setting up the printe rUse Understanding the parts of the printerSlots Page Cable modem to the printer DSL, or cable modemLine port Installing the optional Tray Setting up the printer on a Windows operating systemPage Choosing a fax connection Getting the printer ready to faxEquipment BenefitsSend faxes using the computer Connecting directly to a telephone wall jackPrinter Telephone wall jack Printer Computer modemConnecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Norway France Denmark Portugal Using an RJ11 adapterCountry/region United Kingdom Italy Ireland Sweden Finland Page Egypt Poland Bulgaria Country/region Saudi Arabia Israel United Arab EmiratesCzech Republic Russia Belgium Australia Spain South Africa TurkeyCountry/region Setting up to fax while behind a PBXYou may use an adapter with your printer Understanding the control panel Using a digital phone serviceUsing the control panel Check wireless status Following diagrams explain the sections of the control panelPress To Display Finger groovePress To Press Installing another language control panel Navigating the control panel menus Adjusting the display for easy viewingUnderstanding and using default settings Print Fax Settings List Network Setup Understanding the Setup menuFrom here You canInstalling the optional XPS driver Windows Vista users only Installing the printer softwareUsing the installation software CD Windows users only Using the installation software CD Macintosh users onlyClick Œ Control Panel Understanding the printer softwareClick Have disk Select Productivity StudioClick OK Turning printing voice notification on or offSecurity Information Wired network example Common home network configurationsWireless network examples Con nectin g the p rin t e r to a n etwo rkConnecting the printer to a network Networking the printer Setting up the printer Network Time Menu Active Network Understanding the Network Setup menuGeneral networking information Wireless Setup menuTCP/IP menu Assigning an IP addressHow to locate a printer IP address Configure IP addressHow to locate a computer IP address Finding IP addressesInstalling the printer on additional network computers Printing a network setupTypes of wireless networks Wireless networkingFinding a printer/print server located on remote subnets InfrastructureWindows Vista Installing the printer on a wireless networkClick Start Œ Run Interpreting the colors of the Wi-Fi indicator lightWindows XP Finding the signal strength Wired networkingWhy do I need an installation cable? Installing the printer on a wired Ethernet networkTips for using network adapters Advanced wireless setupCreating an ad hoc wireless network using Windows For Windows Vista usersFor Windows XP users Select View Available Wireless NetworksClick Start Switching between connectionsSwitching from a wireless connection to a USB connection Switching from a USB connection to a wireless connectionUnder Hardware and Sound, click Printer Click Start Œ Printers & FaxesFrom the Ports tab, click Add Port Windows Vista Connecting the printer directly to the computerClick Start Œ Printers and Faxes Sharing a printer in a Windows environmentPrepare the computers to share the printer Press to select Yes Configuring a network printer manuallyLoading paper in Tray Load in g pape r a nd ori ginal do cu m entsLoading various paper types in Tray Load the paper Loading paper and original documents Move the paper guides to the sides of TrayInsert Tray Make sure Paper capacities for TrayLoad up to Envelopes Page Page Loading cards in Tray Loading labels in TrayLoading custom-size paper in Tray Loading transparencies in TrayLoading iron-on transfers in Tray Loading banner paper in Tray Using the small media feederLoading the optional Tray Using the automatic paper type sensorMove the paper guides to the sides of Tray Page Enabling tray linking Understanding and using tray linkingPaper capacities for the optional Tray To disable tray linking, set Tray Linking to OffDisabling tray linking Sheets of plain paper in letter, A4, or legal sizeFrom here You can Understanding the Paper Handling menuFrom here Loading original documents on the scanner glassPage Sheets Letter paper A4 paper Legal-size paper Automatic Document Feeder paper capacityLoad up to Click Properties, Preferences, Options, or Setup Using the Printing Preferences tabsPrin ting Printing basic documentsNormal Quick Black and White Text Only Printing a WebPrinting photos or images from a Web Click Print Now Printing multiple copies of a documentNot collated Printing collated copiesPrinting multiple pages on one sheet Printing the last page first reverse page orderClick New Watermark Printing using watermarksPrinting document files from a memory card or flash drive Canceling print jobs Pausing print jobsPrinting specialty documents Choosing compatible specialty paper typesPrinting a document as a poster Printing envelopesPrinting cards Printing a booklet Printing an image as a posterClick File Œ Add Photo from Scanner Click Next StepAssembling a booklet Printing transparencies Printing iron-on transfersPrinting a banner 100101 Understanding the two-sided printing function Printing on both sides of the paper duplexing102 Select103 Printing on both sides of the paper duplexing automatically104 Click Properties, Preferences, Options or SetupPrinting on both sides of the paper duplexing manually 105 Understanding the Printer Default Settings menuClick Start ŒSettings ŒPrinters or Printers and Faxes Resetting printer software to factory default settingsFor Windows XP or Windows 2000 users 106Resetting all settings Resetting factory default settingsResetting only menu settings Understanding the Print Files Options menuSaving settings Printing using Bluetooth technologyInserting a Bluetooth adapter 108109 Setting the Bluetooth mode110 Printing using Bluetooth111 Understanding the Bluetooth Default Settings menuRetrieving and managing photos Working with p ho tosInserting a memory card 112113 Inserting a flash drive114 Understanding the Photo Card Mode menuUnderstanding the Photo Default Settings menu Understanding the PictBridge Default Print Settings menu115 Photo Size Layout Quality Paper HandlingClick Automatically save all photos to My Pictures 116Click Select photos to save Click Deselect All 117Click Temporary Files Transferring photos from a memory card to a flash drive118 Editing photos using the control panel Changing the Productivity Studio transfer settingsEditing photos Changing the Productivity Studio library preferences120 Understanding the Photo Edit Mode menuBrightness Adjust the brightness of a photo Rotate Cropping a photo Changing the Resolution / Size of a photoRotating a photo 121Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo 122123 Enhancing photo print quality using Printing PreferencesEnhancing a photo Click Hue / Saturation Changing the Hue / Saturation of a photo124 125 Changing the Exposure setting of a photoApplying a color effect to a photo Printing a photo or selected photos Printing photosPrinting all photos from a memory device 126127 128 Printing photos from a PictBridge-enabled digital cameraPrinter reads only one media device at a time Printing photos from a digital camera using Dpof129 130 Viewing / Printing photos from the Productivity StudioPress or to preview the photos Press to print Click Select photos to printPrinting Photo Packages Paper sizes supported DimensionsCreating Photo Greeting Cards 131Creating a slideshow DimensionsCreating and viewing a slideshow Viewing a slideshow of photos on the control panel displayCop ying Understanding the Copy Mode menuMaking a copy 133Layout Original Size Content Type Change Default Settings Changing the default copy settings134 Menu on135 Making a color or black-and-white copyCopying on both sides of the paper duplexing Press Copy Mode menu appears Copying a photo using the computerCopying photos 136Click Copy Now in the bottom right corner of the screen Adjusting copy quality137 Making a copy lighter or darker Collating copies using the control panel138 Press Copying139 Repeating an image on one140 Copying multiple pages on one sheet N-UpEnlarging or reducing an image 141 Canceling a copy jobScan ning Understanding the Scan Mode menuScanning a document 142143 Changing the default scan settingsScanning text for editing Scanning a document using the computerScanning images for editing 144145 Scanning multiple photos at one time using the computerScanning a photo to Work with Documents and Photos Select Photo, Several Photos, or Document Scanning in color or black and white146 Customizing scan settings using the computer Canceling a scan jobClick Custom Settings Setting Options148 Saving a scanned image on the computerClick Scan Settings Changing the Productivity Studio scan settingsScanning clear images from magazines or newspapers Adding a file to an e-mail messageScanning documents or images for e-mailing Adding a new scanned image to an e-mail messageChanging the Productivity Studio e-mail screen preferences 150Click E-mail Screen 151Sending a fax using the control panel Faxing using th e con t rol pane lSending a fax using the control panel Entering a fax number153 Enter a fax number usingMethod The text box Name Search Phone Number Search Group Search154 Sending a fax while listening to a call On Hook DialMethod How to On Hook Dial155 Sending a broadcast fax at a scheduled timeSetting Auto Answer to On Receiving a fax using the control panelReceiving a fax manually Receiving a fax automatically157 Using Caller ID from the control panelReceiving a fax with an answering machine 158 Forwarding faxesPrinting a fax on both sides of the paper Understanding the Fax Mode menu Customizing dial settings using the control panelUnderstanding the Fax Setup menu 159160 Understanding the Phone Book menuUnderstanding the History and Reports menu Understanding the Fax Printing menu Understanding the Ringing and Answering menu161 Caller ID PatternUnderstanding the Fax Blocking menu Understanding the Dialing and Sending menu162 Use this163 Using the control panel phone book164 Setting up a dialing prefixSetting the distinctive ring 165 Setting up to fax while behind a PBXSetting up a fax footer Managing faxes using the control panelCreating a fax cover page using the control panel Printing fax activity reportsBlocking unwanted changes to fax settings Printing the Fax Settings ListBlocking junk faxes 167168 Sending a fax using the computer Faxing using th e com p uterSending a fax using the software Sending and managing faxes using the Fax Solutions SoftwareClick To Receiving a fax using the computer170 171 Setting a fax manual answer codeUsing Caller ID from the software 172 Customizing dial settings using the computerUsing the computer phone book 173 Adding a contact to a phone book174 Setting up Speed DialCustomizing settings using the Fax Setup Utility Managing faxes using the computerClick Fax History and Settings Fax Solutions Software screen appearsTab Click each tab, and change the settings as needed176 177 Changing user information on a fax coverClick Change your personal information that appears on this Enter the correct personal information Click OKInstalling print cartridges Understanding the Maintenance menuMain taining th e prin t er 178179 Removing a used print cartridge Using genuine Lexmark print cartridgesRefilling print cartridges 180Aligning print cartridges Improving print quality181 Click Report a non-Lexmark print cartridge182 Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts 183 Preserving the print cartridgesCleaning the exterior of the printer Cleaning the scanner glassRemoving the printer from the Tray 2 base 184Ordering print cartridges Ordering suppliesOrdering paper and other supplies 185Paper 186Lexmark Photo Paper Lexmark PerfectFinish Photo Paper Paper sizePower button is not lit Setup troubleshootingTroublesho oting Incorrect language appears on the display188 Software does not install189 Does not print190 Removing and reinstalling the software Solving printer communication problemsSelect Lexmark 9500 Series Select Uninstall Understanding Warning levelsEnabling the USB port Checking the port settingTray 2 does not operate correctly 192Wireless network troubleshooting Network troubleshootingPrinter cannot connect to the wireless network Check your security keys194 195 Wi-Fi indicator light is still orange196 Check the access point and, if necessary, turn it on197 General network troubleshootingIf the light is not on, see Power button is not lit on 198 Make sure the Wi-Fi indicator light is greenPrinter is no longer working Turn off and restart the computer 199Windows Vista Click Œ Control Panel Windows XP Click Start Œ Printers & FaxesChecking your network name Checking printer ports200 Click Properties Œ Ports201 Ping the access pointPing the printer 202 Run the Wireless Configuration UtilityImproving print quality Print troubleshooting203 Make Sure Paper Size is SET Correctly204 Poor text and graphic qualityCheck Print Cartridges Review Steps to Improve Print Quality205 Poor quality at the edges206 Print speed is slow207 Ink smudges during automatic two-sided printingPartial document or photo prints Checking the print cartridges Photo smudges or scratchesInk levels seem incorrect 208Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected 209Glossy photo paper or transparencies stick together Are the Color and Print Speed Settings CORRECT?210 Make Sure the Truetype Font is Available on the Computer211 Prints with different fontsPrint is too dark or smudged 212 Printouts have alternating bands of light and dark printTransparencies or photos contain white lines Perform Maintenance on the Print Cartridges Check the Program SettingsVertical straight lines are not smooth 213Checking the printer status White lines appear in graphics or solid black areas215 Settings are not savedChecking printer readiness Printer is busy printing another job Resolving font problemsReady or Busy Printing is listed as the status 216Make Sure the Printer is Receiving Power Is the Problem with the PROGRAM?Printing a test Test page does not printRemoving an external print server External print server is not workingCable is not connected, is loose, or is damaged 218219 Printer is plugged in but does not printPrinter is trying to print to File TRY to Locate the Printer from the Remote Computer 220Check the Printer Status Wrong printer is attached Problems when copying, scanning, or faxingPrinter is not able to communicate with the computer Bidirectional communication is not established Updating the printer softwareExperiencing poor quality or incorrect output 222223 Cannot print from digital camera using PictBridgeCannot print from a Bluetooth-enabled device How to clear and avoid paper jams Jams and misfeeds troubleshooting224 Make Sure YOU Type in the Correct Pass KEYUnsupported Paper Size / Unsupported Paper Type Duplex unit does not operate correctlyPrinting Manual Duplex 225Paper jam in the Automatic Document Feeder ADF Paper jam in the printer226 Eject the Paper AutomaticallyCheck Paper Loading Paper or specialty media misfeeds227 Printer does not feed paper, envelopes, or specialty media Adjust the Paper Guides228 Remove Each page AS IT is Printed229 Banner paper jamsPaper continues to jam 230 Paper jam in the duplex unit231 Paper jam in Tray 1 or optional Tray232 Paper jam in the small media feederNothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted 233234 Cannot print documents from a memory card or flash driveCopier does not respond Copy troubleshootingScanner unit does not close Poor copy quality236 Copied item does not match the original itemPartial document or photo copies Scanner does not respond Scan troubleshootingScan was not successful 237238 Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax240 241 Can send but not receive faxesCheck the Dial Prefix Setting Check Mode SelectionCan receive but not send faxes 242243 Printer receives a blank faxCheck Speed Dial Number Be Sure That Printer is Detecting a Dial ToneReceived fax has poor print quality Review Checklist for Sender244 Decrease the Transmission SpeedRemote Fax Error Fax ErrorCaller ID information is not displayed 245Phone Line Busy Change Redial Settings246 Schedule to Resend FAX AT a Later TimeUSE Phone Line Checklist Phone Line ErrorFailed to Connect 247248 Unsupported Fax ModeUnsupported Paper Size 249 Conversion errorNo Answer Alignment Error Error messages on the printer displayConversion Failed 250Black Ink Low / Color Ink Low / Photo Ink Low Cartridge Error 1102, 1203, 1204, or 120F251 USE NEW PaperLeft Cartridge Error / Right Cartridge Error ErrorClear Carrier Jam Cover OpenLeft Cartridge Missing / Right Cartridge Missing Left Cartridge Incorrect / Right Cartridge IncorrectMemory Failure 253Paper or Photo Size error Paper Size/Type errorPictBridge Communication Error Could not detect a proof sheetPaper Load Error There is a problem reading the memory cardProof Sheet Error Please remove the camera cardClearing error messages Error messages on the computer screenPaper Mismatch 256Left/Right Cartridge Missing General Printing ProblemCommunication not available Ink LowFixing a printing failure Out of MemoryUnsupported file types found on memory card Paper JamPaper Out Print File ErrorInvalid Device No Twain detected260 Fax Solutions Software print driver not installedSelect Twain driver Lexmark International, Inc. All rights reserved 261August 262 Trademarks263 Industry Canada compliance statement264 European Community EC directives conformity265 266 Ambient temperatureSvenska Meter average sound pressure, dBA267 268 269 South Africa telecommunications notice18.0 Copying Mode Description270 271 Off mode272 Extent of limited warrantyAdditional rights 273274 275 276 Networking glossary Netwo rking glo ssary277 278 WPA Wi-Fi Protected Access279 Index280 Shown with asterisk 45 using DefaultsMenu Panel281 Duplex errorMail For282 Fax settings283 Settings 69 Invalid DevicePaper jam in small media feeder Line port 22 loading Banner paper 79 cards284 Printing using Bluetooth 110 printing using the proof SheetFixes Computer 136 copying photos 136 cropping 119 despecklingScratches, preventing Changing Memory card using Refilling Black areas Computer Removing285 286 Printing photos changing settings 115 customizing settingsDocuments or images for e-mailing 287Newspapers 125 Display288 Checking network name Windows 289290 Wi-Fi indicator light is still orangeWrong printer attached XPS driver installing Index