Lexmark 9500 Series manual Printing a test, Test page does not print, 217

IS THE PROBLEM WITH THE PROGRAM?

Try printing a different image. If it prints correctly, the problem may be with the program you are using. For more information, see the program documentation.

Printing a test page

1Do one of the following:

•In Windows Vista, click .

•In Windows XP and earlier, click Start.

2Click Programs or All Programs ŒLexmark 9500 Series.

3Click Solution Center.

4From the Maintenance tab, click Print a test page.

5Compare the printed page to the image displayed on the computer screen. If the printed image matches the image displayed on the screen, then you are finished.

6If the test page did not print at all or has quality problems, attend to any error messages that appear on the screen.

Test page does not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS RECEIVING POWER

If is not on, the printer may not be receiving power.

•Press .

•Plug the printer into a different electrical outlet.

•If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.

CHECK THE USB CONNECTION

1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked

by the USB symbol. Plug the long, flat end of the USB cable into this port.

2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

3Check that the USB cable is not damaged and that the light is on.

MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED

With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge, make sure it is properly installed in the right carrier. If you are using a black cartridge or photo cartridge, make sure it is properly installed in the left carrier.

Make sure the sticker and tape are removed from the print cartridges:

1Lift the scanner unit.

2Remove the print cartridges from the print cartridge carrier.

3Make sure the sticker and tape are removed from the bottom and back of the print cartridges.

Troubleshooting

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