Lexmark 9500 Series Copy troubleshooting, Copier does not respond, Scanner unit does not close

Copy troubleshooting

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

See “Error messages on the computer screen” on page 256.

CHECK POWER

If the light is not on, make sure the power cord is properly connected to the printer and to a properly grounded electrical outlet.

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

•	Blank pages	•	Skewed lines
•	Checkerboard pattern	•	Smudges
• Distorted graphics or pictures		•	Streaks
•	Missing characters	•	Unexpected characters
•	Faded print	• White lines in print

•Dark print

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, see “Error messages on the computer screen” on page 256.

CHECK INK

Check the ink levels, and install a new print cartridge if necessary.

CLEAN THE SCANNER GLASS

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

REVIEW STEPS TO IMPROVE PRINT QUALITY

See “Improving print quality” on page 203.

Troubleshooting

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