Network troubleshooting

Wireless network troubleshooting

Check your security keys

A security key is like a password. All devices on the same network must share the same security key.

Note: Make sure you copy down the security key exactly, including any capital letters, and store it in a safe place for future reference.

The security key must follow the following criteria:

WEP key

WPA key

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuations, and symbols found on a keyboard.

•Up to 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, punctuations, and symbols found on a keyboard.

How do I find out what type of security my network is using?

You must know the security key and security mode of your wireless access point (wireless router) in order to properly set up the printer for use on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point (wireless router), or consult the person who set up your wireless network.

Printer cannot connect to the wireless network

These are possible solutions. Try one or more of the following:

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)

•If you do not know the SSID of the network that your computer is connected to, launch the wireless utility of your computer's network adapter and look for the network name, or consult the person who set up your wireless network.

•If there are other computers or resources on your wireless network, check to see if you can access them from your computer.

CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER

The SSID of the network that the printer is connected to must match the SSID of the wireless network that your computer is connected to.

1From the control panel of the printer, press or repeatedly until Setup is highlighted.

2Press .

3Press or repeatedly until Network Setup is highlighted.

4Press .

5Press or repeatedly until Wireless Menu is highlighted.

Troubleshooting

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9500 Series specifications

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