Talkswitch 48-CA/CVA manuals

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Talkswitch 48-CA/CVA Manual

Talkswitch 48-CA/CVA Manual

243 pages8.4 Mb

2Copyright Information
3TABLE OF CONTENTS
9PREFACE
- WHATS IN THIS GUIDE?
  - What you should know
  - - 10Single unit installation
    - Networked units installation
    - VoIP installation
    - Connecting devices
- 11FINDING THE INFORMATION YOU NEED
  - Using the table of contents and the index
  - Navigating with cross-references
  - Where to go for further information
- 12GUIDE CONVENTIONS
  - CHAPTER 1
13TALKSWITCH INSTALLATION
- 1.1 TALKSWITCH PACKAGE CONTENTS
- 141.2 CONFIGURATION SOFTWARE SYSTEM REQUIREMENTS
- 1.3 UNIT FRONT PANEL
- 151.4 UNIT BACK PANEL
- 171.5 INSTALLING THE CONFIGURATION SOFTWARE
  - 1.5.1 Installing the software for the first time
  - 1.5.2 Upgrading the TalkSwitch software and firmware
- 201.6 INITIAL CONFIGURATION
- 211.7 CONNECT TALKSWITCH TO A NETWORK OR A PC
  - 1.7.1 Ethernet connection
  - 221.7.2 USB Connection
  - 231.7.3 Serial connection
  - 241.7.4 Internet connection
  - 261.7.5 File connection
- 271.8 CONNECTING DEVICES
  - 281.8.1 Connecting incoming telephone lines
  - 1.8.2 Connecting local extension telephones and other devices
  - 291.8.2.1 Connecting a regular single-line telephone
  - 1.8.2.2 Connecting a regular dual-line telephone
  - 301.8.2.3 Connecting regular multi-line phones
  - 1.8.2.4 Connecting an IP phone
  - 1.8.2.5 Attach an internal or an external modem
  - 311.8.2.6 Connecting fax machines
  - 1.8.3 Connecting devices to the music jack
  - 1.8.4 Connecting to the PA (public address) jack
- 331.9 NETWORKING TALKSWITCH UNITS ON A LAN
  - 1.9.1 Connecting TalkSwitch units to a LAN
  - 341.9.1.1 Ethernet switch
  - 1.9.2 Power up all the TalkSwitch units
  - 351.9.3 Setting or changing the unit ID
  - 1.9.4 How unit IDs affect system extension numbers
  - 361.9.5 Keep track of the lines and extensions
  - 371.9.6 Optimizing the system for networked use
- 381.10 INSTALLING A MEMORY CARD
- 391.11 UPGRADING TALKSWITCH UNITS
- 1.12 WHAT THE FLASHING LIGHTS MEAN
- 401.13 VERIFYING THE CONNECTIONS
41TALKSWITCH CONFIGURATION
- 422.1.1.1 File Menu
- 2.1.1.2 View Menu
- 432.1.1.3 Tools Menu
- 2.1.1.4 Help Menu
- 442.1.1.5 Configuration navigation
- 452.1.2 Special considerations when connecting multiple units to a LAN
- 472.2 SYSTEM INFORMATION
  - 2.2.1 Administration
  - 492.2.2 IP Configuration
  - 522.2.3 Telephone Lines
- 54
- 69* *
  - 702.2.8 Remote extensions
- 72* * *
  - 732.2.9 Extension ring groups
  - 752.2.10 On-Hold/Ringback
  - 2.2.10.1 External audio source
  - 772.2.10.2 Internal audio file
- 792.3 VOICEMAIL
  - 2.3.1 Mailbox options
  - 802.3.2 Voicemail notification 2.3.2.1 Dialed notification
  - 832.3.2.2 Message waiting light
  - 2.3.2.3 E-mail notification
  - 862.3.3 Global Settings
  - 882.3.3.1 Voicemail manager
- 902.4 CALL HANDLING
  - 2.4.1 Modes
  - 922.4.2 Auto attendant
  - 2.4.2.1 Adding/configuring an auto attendant
  - 942.4.2.2 Record, play or erase auto attendant messages
  - 962.4.2.3 Select routing options for each auto attendant
  - 972.4.2.4 Automatic fax detection
  - 982.4.2.5 No selection was made at the auto attendant
  - 2.4.2.6 Additional features at the auto attendant
  - 992.4.3 Telephone Lines
  - 1012.4.4 VoIP Numbers
  - 1022.4.5 Call Cascade 2.4.5.1 Local extensions
  - 1052.4.5.2 Remote extensions
  - 1072.4.5.3 Extension ring groups call cascade
- 1102.5 CALL BACK/CALL BRIDGE
  - 1112.5.1 Auto call back
- 113* # *
  - 1142.5.2 Prompted call back
  - 1152.5.3 Call bridge
- 1172.6 OPTIONS
  - 2.6.1 Permissions
  - 1192.6.2 Audio Controls
  - 1202.6.3 Transfer Options
  - 1222.6.4 Miscellaneous
  - 1242.6.5 Troubleshooting
  - 1262.6.5.1 Troubleshooting Advanced
  - CHAPTER 3
129USING TALKSWITCH
- 3.1 IN THE OFFICE RECEIVING CALLS WITH OR WITHOUT THE AUTO ATTENDANT
  - 3.1.1 Receiving calls using the auto attendant
  - 3.1.2 Receiving calls without the auto attendant
- 1303.2 IN THE OFFICE MAKING AND RECEIVING CALLS USING AN ANALOG PHONE
  - 3.2.1 Making calls from a local extension without direct line access
  - 1313.2.2 Receiving calls at a local extension
  - 1323.2.3 Placing calls on hold at a local extension
  - 3.2.4 Transferring calls from an extension 3.2.4.1 Unscreened transfer
  - 1333.2.4.2 Screened transfer
  - 3.2.5 Transferring calls from a local extension to an external phone
  - 1343.2.6 Parking and retrieving calls at a local extension
  - 3.2.6.1 Parking a call
  - 3.2.6.2 Retrieving a parked call at another local extension
  - 1353.2.6.3 Using call park with the paging option
  - 3.2.7 Queuing and retrieving callers
  - 3.2.7.1 Queuing calls to a single extension
  - 1363.2.7.2 Queuing callers to an extension ring group
  - 3.2.8 Using call waiting
  - 1373.2.9 Conference calling
  - 3.2.9.1 Two local TalkSwitch extensions and one outside caller
  - 3.2.9.2 Two outside callers and one local extension
- 1383.3 IN THE OFFICE MAKING AND RECEIVING CALLS USING AN IP PHONE
  - 3.3.1 Making calls from a local IP extension (IP phone)
  - 1393.3.2 Receiving calls at a local IP extension
  - 1403.3.3 Hold and transfer 3.3.3.1 Hold
  - 3.3.3.2 Unscreened transfer
  - 3.3.3.3 Screened transfer
  - 1413.3.3.4 Transfer from a IP extension to any outside number
  - 3.3.4 Call park Parking and retrieving callers
  - 3.3.4.1 Parking a caller
  - 3.3.4.2 Retrieving a parked call
  - 3.3.4.3 Using call park with the paging option
  - 3.3.5 Queuing and retrieving callers
- 142* * * *
- * * *
  - 1433.3.6 Using the TalkSwitch call waiting feature
  - 3.3.7.2 Two outside callers and one local extension
- 1443.4 MAKING AND RECEIVING CALLS USING VOIP
- 1453.5 USING REGULAR OR IP PHONES CONNECTED IN PARALLEL TO TALKSWITCH
- 1463.6 MODEMS AND TELEPHONE LINE ACCESS
- *#* *
- 1473.7 OUT OF THE OFFICE RECEIVING CALLS WITH CALL FORWARDING (ANALOG AND IP)
  - 3.7.1 Three ways to forward calls
  - 3.7.2 Transferring calls from a remote extension
  - 3.7.3 Screening options for forwarded calls
- 148* * * *
  - 1493.7.4 Calls over VoIP with IP phones and Gateways
- 1503.8 USING THE VOICEMAIL SYSTEM
  - 3.8.1 Activating voicemail boxes
  - 1513.8.2 Retrieving messages and accessing a voice mailbox
- 152* * #* *
  - 1533.8.3 Recording an announcement on a regular or an IP phone
  - 3.8.4 Pager and cell phone notification
- 1543.9 MUSIC ON HOLD
- 1553.10 MODE SWITCHING OPTIONS
- 1563.11 OUT OF THE OFFICE MAKING CALLS WITH CALL BACK AND CALL BRIDGE
  - 3.11.1 Using call bridge
  - 1573.11.2 Using call back
  - CHAPTER 4
159CALL DETAIL RECORD (CDR) LOGGING
- 4.1 ENABLING CALL DETAIL RECORD (CDR) LOGGING
- 1604.2 RETRIEVING DATA
  - 4.2.1 Web interface Store to File on TalkSwitch
  - 1624.2.2 Serial interface Real-time to Serial Port
- 1644.3 ANALYZING THE DATA
- 165* *
- * * *
  - CHAPTER 5
167VOIP INFORMATION
- 5.1 INTRODUCTION TO VOIP
- 1685.2 OPTIMIZING YOUR IP NETWORK FOR VOIP
  - 5.2.1 The broadband connection
  - 5.2.2 The router/NAT/firewall
  - 1695.2.3 Connecting to a LAN and IP network
  - 5.2.3.1 Confirm sufficient network capacity for VoIP
  - 1705.2.3.2 Confirm router/firewall path for voice data
- 1715.3 SETTING UP A VOIP NETWORK
  - 5.3.1 Connect TalkSwitch or SIP-compatible gateways
  - 1725.3.2 Select which TalkSwitch to use as the SIP network server
  - 5.3.2.1 Which location and unit should be the SIP server?
  - 1735.3.3 Assign phone numbers to each VoIP location
- 1745.4 VOIP CONFIGURATION
  - 5.4.1 Configure TalkSwitch IP addresses
  - 5.4.1.1 Set the TalkSwitch local IP address
  - 1755.4.1.2 Set the TalkSwitch public IP address
  - 1805.4.2.2 Service Provider profile
  - 1825.4.3 VoIP Numbers
  - 1835.4.3.1 Assign VoIP phone numbers
  - 1845.4.3.2 Configure call handling for VoIP numbers
  - 1855.4.3.3 Assign service provider phone numbers
- 1865.5 FAQ
- 1925.6 VOIP NETWORK ADMINISTRATION FORM
  - CHAPTER 6
193TROUBLESHOOTING AND SUPPORT
- 6.1 TROUBLESHOOTING
  - 6.1.1 Problems that may occur during configuration
  - 1946.1.2 Problems that may occur while using the TalkSwitch features 6.1.2.1 The auto attendant
  - 1956.1.2.2 Music on hold
  - 6.1.2.3 Call routing with local extensions and home phones
  - 1966.1.2.4 Answering and fax machines
  - 6.1.2.5 Other possible local extension problems
  - 1976.1.2.6 Multiple TalkSwitch units connected to the same LAN
- 1996.2 SUPPORT
  - APPENDIX A
201FUNCTIONS AND COMMANDS
- 202* *
- **
  - APPENDIX B
205TALKSWITCH AND TELEPHONE COMPANY CALLING SERVICES
- APPENDIX C
209TALKSWITCH AND POWER INTERRUPTIONS
- APPENDIX D
211SAFETY AND REGULATORY INFORMATION
- APPENDIX E
215TALKSWITCH ONE-YEAR WARRANTY AND RETURN POLICY
- APPENDIX F
219SPECIFICATIONS
- 220Regulatory Approvals
- Analog extension interface
- Analog trunks
- Dimensions (H x W x L)
- Weight 24-CA 48-CA 48-CVA
- APPENDIX G
221COPYRIGHT AND LICENSING NOTICES
- APPENDIX H
225HOME/OFFICE WIRING GUIDE
- 227D
  - 216 TALKSWITCH USER GUIDE NORTH AMERICA
  - 228Connecting to phone lines Using one phone line
    - wall jack to
    - single-line phone cord 2 pins
  - Using two phone lines
    - single-line phone cords 2 pins
    - Using a dual-line phone jack
    - Connecting to TalkSwitch rear panel
      - LEGEND:
        APPENDIX H 219
- 231DE
  - Connecting to TalkSwitch
  - rear panel
  - Connec ting t o T alkSw itch
    - LEGEND:
233GLOSSARY
241INDEX
- A
- C
- 242D
- E
- F
- H
- I
- 243L
- M
- N
- R
- T
- U
- V

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