Finding the Information YOU Need | Talkswitch 48-CA/CVA, 24-CA

FINDING THE INFORMATION YOU NEED

The following user guide functionality helps you find the information you need quickly and enables you to skip the information you don’t need. This will make your experience with this user guide and your TalkSwitch system installation and configuration much more efficient.

Using the table of contents and the index

The table of contents at the front of this user guide contains all of the section headings and page numbers throughout the manual. The index at the back of the user guide contains a keyword reference with page numbers. If you are using this guide online in PDF format, the headings and keywords will contain hyperlinks, allowing you to quickly navigate to the sections you need.

Navigating with cross-references

Cross-references are contained throughout the user guide in order to help you access related information and illustrations quickly. As with the headings and keywords located in the table of contents and index, these cross-references contain hyperlinks, allowing you to quickly navigate to the sections you need.

Where to go for further information

The guides listed below and other guides can be found on the TalkSwitch software CD, in the TalkSwitch folder in the Windows Start menu once the software has been installed, and in the support section of our website at www.talkswitch.com/support.

•For basic installation and configuration instructions, refer to the TalkSwitch Start Guide that ships with every TalkSwitch unit.

•For information on setting up a TalkSwitch 48-CVA system to use VoIP, refer to the TalkSwitch VoIP Network Configuration Guide.

P R E F A C EI X

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Talkswitch 48-CA/CVA, 24-CA manual Finding the Information YOU Need, Where to go for further information

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support What you should know WHAT’S in this GUIDE? Connecting devices Single unit installationNetworked units installation VoIP installation Finding the Information YOU Need Where to go for further information Text elements Guide Conventions Talkswitch Package Contents TA L K S W I T CH Installation Light State Description Configuration Software System RequirementsUnit Front Panel Unit Back Panel TalkSwitch 24-CA Information, see 1.8.2 Connecting local extension Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Connection on page 9, 1.9 Networking TalkSwitch units on Installing a memory card on Installing the Configuration SoftwareInstalling the software for the first time Upgrading the TalkSwitch software and firmware Check current version About TalkSwitch software version Download new software and firmware Click View System Information Updating the firmware Initial ConfigurationFile Update Firmware Ethernet connection Connect Talkswitch to a Network or a PC Ethernet connection USB Connection USB connection Serial connection Serial connection Internet connection Internet connection Click Connect File connection Wiring Connecting DevicesRestore Firmware button Things to consider when placing your TalkSwitch Connecting local extension telephones and other devices Connecting incoming telephone lines Connecting a regular dual-line telephone Connecting a regular single-line telephone Attach an internal or an external modem Connecting regular multi-line phonesConnecting an IP phone Option 2 Distinctive Ring Connecting fax machinesOption 1 Dedicated Fax Line Option 3 Automatic fax detection via the auto attendant Here’s how the TalkSwitch handles incoming calls Connecting TalkSwitch units to a LAN Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting to the PA public address jack Power up all the TalkSwitch units Ethernet switch Keys Result Setting or changing the unit IDHow unit IDs affect system extension numbers Unit ID Keep track of the lines and extensions Auto attendants Configuration settingsOptimizing the system for networked use Outgoing line hunt groups Memory card Installing a Memory Card What the Flashing Lights Mean Upgrading Talkswitch UnitsDiagnostics for the lights flashing on the unit front panel Verifying the Connections Configuration screen System Configuration File Menu TalkSwitchExit Closes the configuration software Settings Usage InstalledTools Menu Help Menu Information Configuration navigationAbout System Configuration navigation See 2.5 Call Back/Call Feature DescriptionSee 2.4.2 Auto See 2.2.10 On-Hold Call Detail Record CDR Logging on AdministrationClick the next to System Information Administration System Information To delete a password To enter a new passwordTo change the password Click the next to System Information -IP Configuration IP Configuration Automatic IP configuration Current public WAN IP address Public WAN IP Address Click System Information Telephone Lines Telephone LinesPublic WAN IP address-checker server name Fully Qualified Domain Name Way Calling/Conference Phone numbers section Calibrate Lines button Line hunt groups Select System Information -Line Hunt Groups Hunt group configuration Planning Automatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Automatic Route Selection and Toll Restriction ARS leading digits Information Auto Route Selection Examples of leading digits Direct Line Access Set local extension hunt group access Telephone Line 3-Way Calling Services Emergency Service Numbers sectionPassword Protection Information Administration Distinctive Ring fax detection Restrict access to premium servicesFax information Dedicated fax line Select System Information -Fax Information Dedicated fax lineAutomatic fax detection with the auto attendant Fax information System Information Telephone Lines Select System Information -Telephone Lines Distinctive ring fax detection Select Call Handling -Auto Attendant Automatic fax detectionClick Fax Information Fax routing Local extensions Last name/First name Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Additional fields Caller ID Information section Phone Type For VoIP calls, use this number Direct Line Access... button Supported by TalkSwitch Select System Information -Remote Extensions Hunt Group Access... buttonRemote extensions Remote extensions Use Same Line Connect Transferring calls from a remote extension Forwarding calls to a remote extension Select System Information -Extension Ring Groups Ring groups featuresSetting up extension ring groups Extension ring groups Identify types of calls by different ring patterns Different uses for extension ring groups Forwarding calls to a ring group On-Hold/RingbackExternal audio source Music port Select System Information On-Hold/Ringback Internal audio file On-Hold Settings Transfer Settings Set the volume for Music on Hold Mailbox options Voicemail Remote Phone Voicemail notificationDialed notification Dialed Notification Notification Settings button If attempt unsuccessful, try again Configure Notification Options buttonDial notification phone number using Click on the Message Waiting Light tab Message waiting lightMail notification Mail notification tab Click on the E-mail Notification tab To remove an e-mail address To add an e-mail addressExample of an e-mail notification To modify an e-mail address Select Voicemail Global Settings Global Settings More e-mail settings Voicemail manager Global Message Waiting Indicator Mailbox data Reset Mailboxes button Select Call Handling Modes Call HandlingModes Click Settings To set holiday mode Auto attendant Adding/configuring an auto attendant Configuring auto attendant Record Instructions button Record, play or erase auto attendant messages Erase Instructions button Load Auto Attendant button If the caller selects 0 then Select routing options for each auto attendantView Auto Attendant Time Usage Tools Memory Usage Auto Attendant If a fax call is detected then English, 2 for Spanish. In this example, you If 7 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 6 is dialed Select Business Hours Configure incoming calls during mode 1, 2 and holiday modeSelect Call Handling -Telephone Lines Go to voice mailbox Adjust Sequence... button Play auto attendant or Go to voice mailbox VoIP Numbers Select Call Handling Local Extensions Call CascadeLocal extensions Busy tab Busy No Answer Answered Do Not Disturb Answered tab No Answer tab Remote extension call cascade Remote extensions L K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring group call cascade Extension ring groups call cascade Hang up Go to VoIP location Go to auto attendant Queue at ring group Screening calls from a remote extension Call cascade examplesIf my extension is busy If I am away from my desk How it works Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions Two call back methods Select Call Back/Call Bridge Auto Call Back Auto call back Use Announced Message Configuring auto call back Select Call Back/Call Bridge Prompted Call Back Prompted call back Call bridge Accessing and using prompted call back from a telephone Activating call bridge To add permissions for users Select Options Permissions OptionsPermissions Select the user and click Modify Extension Controls Audio ControlsLine Controls Transferring from a home phone Transfer Options Remote transfer Transfer and clear If being used with another PBX PBX extension length MiscellaneousCaller in queue reminder Call Back ring return Setting up TalkSwitch behind an existing PBX SIP Server Registration TroubleshootingOther options include Auto Attendant Transfer Prompts Way Calling wait time Auto Attendant AdjustmentsTransmitted Flash length Double Flash time Minimum required time to detect a Dtmf digit Troubleshooting AdvancedAuto Route Selection Dtmf Detection Fax Detection Line CPC/Disconnect ClearRingback Control Starting RTP Port VoIP Ports IP Signalling Port I N G TA L K S W I T CH Receiving calls using the auto attendant Receiving calls without the auto attendant Office Making and Receiving Calls Using AN Analog Phone Restrictions Receiving calls at a local extensionPlace out-of-office calls from a local extension Place calls on hold Placing calls on hold at a local extensionTransferring calls from an extension Unscreened transfer Unscreened Transfer Screened transfer Screened Transfer Parking and retrieving calls at a local extensionParking a call Retrieving a parked call at another local extension Queuing calls to a single extension Using call park with the paging optionQueuing and retrieving callers Queuing callers to an extension ring group Using call waiting Two outside callers and one local extension Two local TalkSwitch extensions and one outside callerConference calling Making calls from a local IP extension IP phone Office Making and Receiving Calls Using AN IP Phone Receiving calls at a local IP extension Hold Hold and transfer Transfer from a IP extension to any outside number Retrieving a parked call Call park Parking and retrieving callersParking a caller Two TalkSwitch local extensions and one outside caller Using the TalkSwitch call waiting featureConference calling with TalkSwitch Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Conditional call forwarding Three ways to forward callsAutomatic call forwarding Manual call forwarding Forwarding calls with screening Transferring calls from a remote extensionScreening options for forwarded calls Making calls Calls over VoIP with IP phones and Gateways Receiving calls Using the Voicemail SystemActivating voicemail boxes Press Transfer or xfer Retrieving messages and accessing a voice mailbox Press 2 to change greeting options Press 1 to listen to messages Press 4 to record your name for the dial-by-name directory Recording an announcement on a regular or an IP phonePress 3 to change personal options Music on hold and call forwarding to remote extensions Music on HoldPager and cell phone notification Automatic mode switching using the time scheduler Mode Switching OptionsManual mode switching Bridge session, press # # before hanging up Using call bridge Activate call back Using call back Accepting the call back Enabling Call Detail Record CDR Logging CA L L D E T a I L RE CO RD C D R LO G G I N G Retrieving Data Web interface Store to File on TalkSwitchFile Save to TalkSwitch Log in window CDR web interface Serial interface Real-time to Serial Port Click on Transfer Capture Text Connecting Analyzing the Data IP phone press * * , then dial * 88 + Account Number Example Introduction to Voip VO I P I N F O R M a T I O N Router/NAT/firewall Optimizing Your IP Network for VoipBroadband connection Confirm sufficient network capacity for VoIP Connecting to a LAN and IP network UDP Confirm router/firewall path for voice data Ddns Support Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Prioritize your voice traffic Which location and unit should be the SIP server? Select which TalkSwitch to use as the SIP network server Assign phone numbers to each VoIP location TalkSwitch System Configuration window, select Voip ConfigurationConfigure TalkSwitch IP addresses Set the TalkSwitch local IP address Local IP configuration Set the TalkSwitch public IP address Select System Information VoIP Configuration Configure TalkSwitch ProfileTalkSwitch Profile Registrar Server Name Proxy Server Name Outbound Proxy User Name and Password section User/AccountPassword VoIP lines available for use with the TalkSwitch network View Registrar Entries button Maximum number of VoIP lines for outgoing callsCodec Options button View Registration Status button Service Provider profile Service Provider profile Service Provider Name VoIP Lines System Information VoIP Numbers Assign VoIP phone numbers Call Handling VoIP Numbers Configure call handling for VoIP numbers System Information -VoIP Numbers Assign service provider phone numbers High-speed connections on both ends of the call How does VoIP work?Does a VoIP call sound like a regular phone call? Format Type Unit What is SIP?Choose the right codec for your location Can a firewall prevent VoIP calls from passing through? Can a VPN help to carry data securely over the Internet? What is a VPN? What is a IP Proxy and Registrar? What is NAT and how does it affect VoIP? How often will my public IP address change? What is a port number? Voip Network Administration Form Am unable to configure TalkSwitch using a touchtone phone TroubleshootingProblems that may occur during configuration Am not able to retrieve settings from TalkSwitch Auto attendant message is broken up or very faint Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant Auto attendant is transferring calls to the wrong extension Callers hear only silence when put on hold at an extensionMusic on hold Call routing with local extensions and home phones ’m unable to place intercom calls from a local extension Other possible local extension problemsAnswering and fax machines Multiple TalkSwitch units connected to the same LAN Calls are not always reaching my voicemail Calls across the LAN are lower in volume Callers complain the sound is distorted or choppy Support L K S W I T C H US E R G U I D E N O R T H a M E RI CA Other 3-digit numbers About functions and commandsExtension numbers Unit Flash/Hold There are 10 parking spots for the entire system Flash/Hold at For last call 510500-509 3, 4 Functions you can access from outside phonesKeys Function performed 300-309 P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a What does single and double-flash do? When would you use double-flash?Call Hold and Flash Page Mode scheduling and power interruptions TalkSwitch settings and configurationsCalling features Page F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Safety precautions FCC Part Important Notices FCC and IC Warnings Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E DOC Compliance Warranty Service Canadian Goods Being Returned to Canada If purchased from TalkSwitchIf purchased from a reseller Page System 24-CA 48-CA 48-CVA Specification S Analog trunks Dimensions H x W x LWeight 24-CA 48-CA Analog extension interface CO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page M E / O F F I CE W I R I N G G U I D E Basic residential phone wiring Looped wiring Demarcation Point Single-line wiringDual-line wiring Disadvantages Connecting to TalkSwitch rear panel Using a dual-line phone jack Re-wiring demarcation point Adding extension block From demarcation point Connecting to TalkSwitch L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call back Star/asterisk sign# Number/pound sign Way calling/conference call Communications software ConnectorCentrex/Plexar COM port Extension Distinctive ringDriver Dual-line telephone Interface Keypad commandsIcon Intercom Modem Line 1, 2, 3, orLink button Local extension RJ-11 PromptRegistered jacks Remote extension UPnP SIP serverSerial port Terminal adapterPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E