2.3 VOICEMAIL

This section deals with the internal voicemail system included in TalkSwitch. TalkSwitch provides three types of voicemail:

Local

The mailbox is associated with a local extension. By default, each local extension has its own voice mailbox.

Remote

The mailbox is associated with a remote extension, such as a mobile phone. These mailboxes must be assigned by the user at the extenion.

General

The general system mailboxes are for general use or group voicemail. They are not tied to any specific extension.

2.3.1 Mailbox options

Local, remote, and general voice mailboxes can be configured the same way.

The following procedure describes the setup of local extension voicemail. You can use the same steps for setting up remote and general voicemail.

1.Open your TalkSwitch configuration software.

2.Select Voicemail -> Local Ext. Voicemail.

3.Click Activate as mailbox <ext>.

Under remote extensions, make sure that the remote extension has been enabled, otherwise you cannot activate its mailbox.

4.You can use this option to relay information. If you want to prevent callers from leaving messages, select Activate as announcement <ext>

from the drop-down list. Callers hear an announcement. During the announcement, callers can dial 0 or * to get back to the auto attendant before getting disconnected.

5.In the Mail Box Options section, select one of the actions to perform when a caller presses 0 during mode 1 or during mode 2. The action options are the same for the different modes.

T A L K S W I T C H C O N F I G U R A T I O N

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Talkswitch 48-CA/CVA, 24-CA manual Voicemail, Mailbox options