Prompted call back | Talkswitch 24-CA, 48-CA/CVA guide

2.5.2 Prompted call back

Prompted call back works much the same way as auto call back, except that you can change the call back number remotely. The call back number is stored in TalkSwitch until you change it. This means that you can change your call back telephone number and message each time you activate call back.

If you are travelling to a location where you do not yet know the phone number, you can use prompted call back to save on your long-distance charges. For details on using call back, see 3.11.2 Using call back on page 145.

You need to activate prompted call back before you can use this feature. The call back out of the system to the number programmed always uses the same line that was dialed.

Figure 101: Configuring prompted call back

1.Select Call Back/Call Bridge -> Prompted Call Back.

2.Click the checkbox next to Activate Prompted Call Back.

3.Enter the number TalkSwitch will call (e.g. your hotel telephone number). If you require a dialing prefix or long-distance discounts, check the Use dialing prefix box and enter the prefix.

4.If you expect the call back from TalkSwitch to be answered by a receptionist before it gets to you, you can have the unit play a recorded announcement when someone answers the call back. This is useful if you need the call transferred to a hotel room. The message could say: “This is a call for Bob in room 587. Please transfer the call”.

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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual Prompted call back, Select Call Back/Call Bridge Prompted Call Back

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should know VoIP installation Single unit installationNetworked units installation Connecting devices Where to go for further information Finding the Information YOU Need Guide Conventions Text elements TA L K S W I T CH Installation Talkswitch Package Contents Configuration Software System Requirements Unit Front PanelLight State Description TalkSwitch 24-CA Unit Back Panel Connection on page 9, 1.9 Networking TalkSwitch units on Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Information, see 1.8.2 Connecting local extension Upgrading the TalkSwitch software and firmware Installing the Configuration SoftwareInstalling the software for the first time Installing a memory card on About TalkSwitch software version Check current version Click View System Information Download new software and firmware Initial Configuration File Update FirmwareUpdating the firmware Connect Talkswitch to a Network or a PC Ethernet connection USB Connection Ethernet connection Serial connection USB connection Internet connection Serial connection Internet connection File connection Click Connect Things to consider when placing your TalkSwitch Connecting DevicesRestore Firmware button Wiring Connecting incoming telephone lines Connecting local extension telephones and other devices Connecting a regular single-line telephone Connecting a regular dual-line telephone Connecting regular multi-line phones Connecting an IP phoneAttach an internal or an external modem Connecting fax machines Option 1 Dedicated Fax LineOption 2 Distinctive Ring Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendant Connecting to the PA public address jack Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting TalkSwitch units to a LAN Ethernet switch Power up all the TalkSwitch units Setting or changing the unit ID How unit IDs affect system extension numbersKeys Result Keep track of the lines and extensions Unit ID Outgoing line hunt groups Configuration settingsOptimizing the system for networked use Auto attendants Installing a Memory Card Memory card Upgrading Talkswitch Units Diagnostics for the lights flashing on the unit front panelWhat the Flashing Lights Mean Verifying the Connections System Configuration Configuration screen Settings TalkSwitchExit Closes the configuration software File Menu Help Menu InstalledTools Menu Usage System Configuration navigationAbout Information Configuration navigation See 2.2.10 On-Hold Feature DescriptionSee 2.4.2 Auto See 2.5 Call Back/Call System Information AdministrationClick the next to System Information Administration Call Detail Record CDR Logging on To enter a new password To change the passwordTo delete a password IP Configuration Click the next to System Information -IP Configuration Automatic IP configuration Public WAN IP Address Current public WAN IP address Fully Qualified Domain Name Telephone LinesPublic WAN IP address-checker server name Click System Information Telephone Lines Phone numbers section Way Calling/Conference Line hunt groups Calibrate Lines button Hunt group configuration Select System Information -Line Hunt Groups Automatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Planning Automatic Route Selection and Toll Restriction Information Auto Route Selection ARS leading digits Examples of leading digits Set local extension hunt group access Direct Line Access Information Administration Emergency Service Numbers sectionPassword Protection Telephone Line 3-Way Calling Services Dedicated fax line Restrict access to premium servicesFax information Distinctive Ring fax detection Dedicated fax line Automatic fax detection with the auto attendantSelect System Information -Fax Information System Information Telephone Lines Fax information Distinctive ring fax detection Select System Information -Telephone Lines Automatic fax detection Click Fax InformationSelect Call Handling -Auto Attendant Local extensions Fax routing Additional fields Caller ID Information section Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Last name/First name For VoIP calls, use this number Phone Type Supported by TalkSwitch Direct Line Access... button Hunt Group Access... button Remote extensionsSelect System Information -Remote Extensions Use Same Line Connect Remote extensions Forwarding calls to a remote extension Transferring calls from a remote extension Extension ring groups Ring groups featuresSetting up extension ring groups Select System Information -Extension Ring Groups Different uses for extension ring groups Identify types of calls by different ring patterns On-Hold/Ringback External audio sourceForwarding calls to a ring group Select System Information On-Hold/Ringback Music port On-Hold Settings Internal audio file Set the volume for Music on Hold Transfer Settings Voicemail Mailbox options Voicemail notification Dialed notificationRemote Phone Notification Settings button Dialed Notification Configure Notification Options button Dial notification phone number usingIf attempt unsuccessful, try again Message waiting light Mail notificationClick on the Message Waiting Light tab Click on the E-mail Notification tab Mail notification tab To modify an e-mail address To add an e-mail addressExample of an e-mail notification To remove an e-mail address Global Settings Select Voicemail Global Settings More e-mail settings Global Message Waiting Indicator Voicemail manager Reset Mailboxes button Mailbox data Call Handling ModesSelect Call Handling Modes To set holiday mode Click Settings Adding/configuring an auto attendant Auto attendant Configuring auto attendant Record, play or erase auto attendant messages Record Instructions button Load Auto Attendant button Erase Instructions button Tools Memory Usage Auto Attendant Select routing options for each auto attendantView Auto Attendant Time Usage If the caller selects 0 then English, 2 for Spanish. In this example, you If a fax call is detected then If 6 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 7 is dialed Configure incoming calls during mode 1, 2 and holiday mode Select Call Handling -Telephone LinesSelect Business Hours Adjust Sequence... button Go to voice mailbox VoIP Numbers Play auto attendant or Go to voice mailbox Call Cascade Local extensionsSelect Call Handling Local Extensions Busy No Answer Answered Do Not Disturb Busy tab No Answer tab Answered tab Remote extensions Remote extension call cascade L K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascade Go to auto attendant Queue at ring group Hang up Go to VoIP location If I am away from my desk Call cascade examplesIf my extension is busy Screening calls from a remote extension Two call back methods Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions How it works Auto call back Select Call Back/Call Bridge Auto Call Back Use Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call Back Accessing and using prompted call back from a telephone Call bridge Activating call bridge Options PermissionsTo add permissions for users Select Options Permissions Select the user and click Modify Audio Controls Line ControlsExtension Controls Transfer Options Transferring from a home phone Transfer and clear Remote transfer Call Back ring return MiscellaneousCaller in queue reminder If being used with another PBX PBX extension length Setting up TalkSwitch behind an existing PBX Auto Attendant Transfer Prompts TroubleshootingOther options include SIP Server Registration Double Flash time Auto Attendant AdjustmentsTransmitted Flash length Way Calling wait time Dtmf Detection Troubleshooting AdvancedAuto Route Selection Minimum required time to detect a Dtmf digit Line CPC/Disconnect Clear Ringback ControlFax Detection VoIP Ports IP Signalling Port Starting RTP Port Receiving calls using the auto attendant I N G TA L K S W I T CH Office Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendant Receiving calls at a local extension Place out-of-office calls from a local extensionRestrictions Unscreened transfer Placing calls on hold at a local extensionTransferring calls from an extension Place calls on hold Screened transfer Unscreened Transfer Retrieving a parked call at another local extension Parking and retrieving calls at a local extensionParking a call Screened Transfer Using call park with the paging option Queuing and retrieving callersQueuing calls to a single extension Using call waiting Queuing callers to an extension ring group Two local TalkSwitch extensions and one outside caller Conference callingTwo outside callers and one local extension Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phone Receiving calls at a local IP extension Hold and transfer Hold Transfer from a IP extension to any outside number Call park Parking and retrieving callers Parking a callerRetrieving a parked call Using the TalkSwitch call waiting feature Conference calling with TalkSwitchTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Manual call forwarding Three ways to forward callsAutomatic call forwarding Conditional call forwarding Transferring calls from a remote extension Screening options for forwarded callsForwarding calls with screening Calls over VoIP with IP phones and Gateways Making calls Using the Voicemail System Activating voicemail boxesReceiving calls Retrieving messages and accessing a voice mailbox Press Transfer or xfer Press 1 to listen to messages Press 2 to change greeting options Recording an announcement on a regular or an IP phone Press 3 to change personal optionsPress 4 to record your name for the dial-by-name directory Music on Hold Pager and cell phone notificationMusic on hold and call forwarding to remote extensions Mode Switching Options Manual mode switchingAutomatic mode switching using the time scheduler Using call bridge Bridge session, press # # before hanging up Using call back Activate call back Accepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR Logging Web interface Store to File on TalkSwitch File Save to TalkSwitchRetrieving Data Log in window Serial interface Real-time to Serial Port CDR web interface Connecting Click on Transfer Capture Text Analyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to Voip Optimizing Your IP Network for Voip Broadband connectionRouter/NAT/firewall Connecting to a LAN and IP network Confirm sufficient network capacity for VoIP Confirm router/firewall path for voice data UDP Prioritize your voice traffic Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Ddns Support Select which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server? Assign phone numbers to each VoIP location Set the TalkSwitch local IP address Voip ConfigurationConfigure TalkSwitch IP addresses TalkSwitch System Configuration window, select Set the TalkSwitch public IP address Local IP configuration Configure TalkSwitch Profile TalkSwitch ProfileSelect System Information VoIP Configuration Proxy Server Name Registrar Server Name VoIP lines available for use with the TalkSwitch network User Name and Password section User/AccountPassword Outbound Proxy Maximum number of VoIP lines for outgoing calls Codec Options buttonView Registrar Entries button Service Provider profile View Registration Status button Service Provider Name Service Provider profile VoIP Lines Assign VoIP phone numbers System Information VoIP Numbers Configure call handling for VoIP numbers Call Handling VoIP Numbers Assign service provider phone numbers System Information -VoIP Numbers How does VoIP work? Does a VoIP call sound like a regular phone call?High-speed connections on both ends of the call Can a firewall prevent VoIP calls from passing through? What is SIP?Choose the right codec for your location Format Type Unit What is a VPN? Can a VPN help to carry data securely over the Internet? What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar? How often will my public IP address change? What is a port number? Voip Network Administration Form Am not able to retrieve settings from TalkSwitch TroubleshootingProblems that may occur during configuration Am unable to configure TalkSwitch using a touchtone phone Auto attendant Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant message is broken up or very faint Call routing with local extensions and home phones Callers hear only silence when put on hold at an extensionMusic on hold Auto attendant is transferring calls to the wrong extension Other possible local extension problems Answering and fax machines’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemail Support Callers complain the sound is distorted or choppy L K S W I T C H US E R G U I D E N O R T H a M E RI CA About functions and commands Extension numbers UnitOther 3-digit numbers Flash/Hold at Flash/Hold There are 10 parking spots for the entire system 510 500-509For last call 300-309 Functions you can access from outside phonesKeys Function performed 3, 4 P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a When would you use double-flash? Call Hold and FlashWhat does single and double-flash do? Page TalkSwitch settings and configurations Calling featuresMode scheduling and power interruptions Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Important Notices FCC and IC Warnings FCC Part Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC Compliance If purchased from TalkSwitch If purchased from a resellerCanadian Goods Being Returned to Canada Page Specification S System 24-CA 48-CA 48-CVA Analog extension interface Dimensions H x W x LWeight 24-CA 48-CA Analog trunks CO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D E Single-line wiring Dual-line wiringDemarcation Point Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panel Re-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation point L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Way calling/conference call Star/asterisk sign# Number/pound sign Call back COM port ConnectorCentrex/Plexar Communications software Dual-line telephone Distinctive ringDriver Extension Intercom Keypad commandsIcon Interface Local extension Line 1, 2, 3, orLink button Modem Remote extension PromptRegistered jacks RJ-11 Terminal adapter SIP serverSerial port UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E