Talkswitch 24-CA, 48-CA/CVA manual Forwarding calls to a remote extension

options in Call Handling -> Remote Extensions in the drop-down list under the Answered tab.

Remote extensions do not have the ability to transfer calls manually when using Same Line Connect.

When using Same Line Connect, callers hear silence while they are on hold. The callers are on hold at the telephone company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to remote extensions, don’t use Same Line Connect. It is best to experiment with different settings in order to decide what works best for your configuration.

Forwarding calls to a remote extension

•Manually from a local extension:

Analog phone: Press Flash and the remote extension number (e.g. 211).

IP phone: Press Transfer and the remote extension number followed by

Dial, Send or # . For more details, see Appendix I: Functions and commands for IP phones.

•From an auto attendant:

The auto attendant can be configured to route the calls to your remote extension. The auto attendant might say: “To reach Mr. A’s cell phone, press 1, to reach his office, press 2 or press 0 to reach a receptionist.” You can also instruct callers to dial the extension directly at the auto attendant. You could use this auto attendant as a company greeting or within your call cascade sequence at your local extension. For details, refer to 2.4.2 Auto attendant on page 80.

•From a call cascade:

A call cascade sequence can route a call to a remote extension.

If there is no answer at your desk, the call is transferred to your cell phone. If you don‘t answer your cell phone, the call is forwarded to your office voicemail. The caller hears music on hold. For details, refer to 2.4.5.1 Local extensions on page 90.

Transferring calls from a remote extension

1. Press * *	and dial any local extension, remote extension, or ring
group, or press	* again and a mailbox number to transfer the call to
voicemail.

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