Talkswitch 24-CA, 48-CA/CVA manual Call park Parking and retrieving callers, Parking a caller

3.3.4 Call park — Parking and retrieving callers

Call park is a feature for placing a call on hold and then retrieving it from any other local extension. TalkSwitch has 10 park orbits, 500–509.

3.3.4.1 Parking a caller

1. Press Transfer or xfer, * 510 and press Dial or # to place a caller in the next available park orbit.

2.You will hear a confirmation indicating that the caller has been parked successfully and into which park orbit.

3.3.4.2 Retrieving a parked call

1.Press * *

2.Press Dial or

** then

#.

and the park orbit.

#. If Direct Line Access is enabled at the extension, dial

* * and the park orbit, then press Dial, Send or

3.3.4.3 Using call park with the paging option

If the external paging option is enabled on TalkSwitch, you can announce the call over the PA system by pressing * 0. If Direct Line Access is enabled, dial * * * 0 and announce that there is a call parked in a specific park orbit for a co-worker.

Example: “Bob, please pick up 501.” This tells Bob that he can retrieve the parked call from any extension by pressing * * 501 at the dial tone. The caller is now connected to Bob at that extension. If Direct Line Access is enabled at your extension, press Flash before retrieving the parked call.

If you have a combination of TS-80, TS-200, TS-400 and TS-600 phones in the office, you can page an individual extension or a ring group (i.e press

*85, the Page button or softkey and the extension or ring group number).

3.3.5 Queuing and retrieving callers

For details on queuing and retrieving callers from a IP extension, please refer to sections 3.2.7, 3.2.7.1 and 3.2.7.2. This feature is used the same way

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