Callers can reach voice mailboxes, call cascade, be transferred from a local extension or have announcements played through the auto attendant.

To leave a message from a regular local extension:

1. Dial * and the mailbox number.

To leave a message from a local IP extension:

1. Dial * and the mailbox number and press Dial, Send or # .

To transfer a caller directly to voicemail from a regular phone:

1.Press Flash * , the mailbox number and hang up. To transfer a call to a voice mailbox from an IP phone:

1.

Press Transfer or xfer * * .

2.

Enter the mailbox number.

3.

Press Dial, Send or # .

4.

Press Transfer or xfer to complete.

Transferring a call to a voice mailbox does not apply to all IP phones.

When a caller presses # after leaving a message or after 2 minutes have elapsed, TalkSwitch plays a prompt asking callers if they wish to keep the message, listen to the message or re-record the message. Callers can press 0 and the system directs the call according to the settings of that mailbox.

3.8.2 Retrieving messages and accessing a voice mailbox

The first time you access your voice mailbox, you are prompted to assign a password, record a greeting and record your name for the dial-by-name directory.

For the general mailboxes, there are no directory listings and you are not prompted to record a name. If you wish to have your name in the company directory, use the mailbox associated with its extension as the directory is related to the extension’s mailbox. When your mailbox has been set up, you access it through the prompt instructions.

U S I N G T A L K S W I T C H

1 3 9

Page 151
Image 151
Talkswitch 48-CA/CVA, 24-CA manual Retrieving messages and accessing a voice mailbox, Press Transfer or xfer