Talkswitch 24-CA, 48-CA/CVA Answering and fax machines, Other possible local extension problems

I’m unable to place intercom calls from a local extension.

•If the local extension has been set up for Direct Line Access to your telephone lines, you need to press Flash on an analog phone, or

* * on a IP phone, before intercom calling.

6.1.2.4 Answering and fax machines

The answering machine and/or fax machine picks up calls before they can be answered by telephone extensions.

•Check your settings under Call Handling -> Telephone Lines in the configuration software. Your fax machine and/or answering machine extension may be set to answer calls at the same time as your telephone extensions. To fix this problem, remove the fax or answering machine extension from the list of extensions to ring on an incoming call.

Incoming faxes are not automatically detected and routed to the fax machine.

•ensure that you selected the correct extension for the field labeled if a fax call is detected, under Call Handling -> Auto Attendant in the configuration software.

•Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, you may consider incorporating an additional method of fax routing. This could include the use of a dedicated fax line or a distinctive ring number.

•Many fax machines/modems will time-out or disconnect after 25 seconds on average if they have not connected with another fax machine/modem. If you clicked the checkbox next to After the Auto Attendant has finished playing and no selection has been made within, under Call Handling -> Auto Attendant, the fax call may time-out before it reaches your fax extension. If you have a long auto attendant message, you may want to shorten it or use another fax routing option.

•The level of the auto attendant is too loud and is overpowering the CNG tone, affecting the detection. Try lowering the volume level of the auto attendant.

6.1.2.5 Other possible local extension problems

I am unable to access TalkSwitch lines with a local extension.

•Check your Direct Line Access settings under System Information -> Local Extension in the configuration software. If a local extension has not been given Direct Line Access to your telephone lines, you must dial 9 or 81-88 to access a line.

•Check if Activate Automatic Route Selection is enabled under System Information-> Auto Route Selection. ARS can re-direct or block calls

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