2.4.2.2 Record, play or erase auto attendant messages

You can record an auto attendant from any local extension or remote phone using touchtone commands.

1.Pick up a local extension or dial into TalkSwitch from an external source. At the auto attendant:

2. Press # to enter command mode.

3.Enter the administrator password if required.

4.Begin entering the touchtone commands listed below and follow the TalkSwitch instructions.

5.

Press

#

to confirm the entry before continuing with other commands

 

or exiting command mode.

6.

Press

*

or hang up to exit.

Example: From the local extension, pick up the handset and press #

to

enter command mode. If you want to record Auto Attendant 1, dial 4 1

#

and follow the prompt. Press 5 1 # to listen to your recording. To record auto attendant 2, dial 4 2 # and so on.

Record Instructions (button)

Click this button to display a dialog box showing the instructions on how to record and play an auto attendant using a telephone. The unit adjusts the recording volume for optimal recordings.

Figure 84: Recording instructions

What should an auto attendant say?

“Welcome to the ABC company. If you know your party‘s 3-digit extension you may dial it now. To reach our receptionist, press 0 or stay on the line.“

8 2

T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

Page 94
Image 94
Talkswitch 24-CA, 48-CA/CVA manual Record, play or erase auto attendant messages, Record Instructions button