3.Click the checkbox next to Activate Auto Call Back 1. In the field Number to call back:, enter the call back number exactly as you would normally dial the number. Do not enter a line hunt group in the dialing string.

4.Click the checkbox next to Use dialing prefix:, if you have to dial the same prefix every time you use auto call back (i.e. long-distance calling

card number). Enter the dialing prefix including any required pauses or feature keys like * or # . Use a comma to insert a 2-second pause.

Example: If you want to disable call waiting and want to dial a long- distance prefix before dialing the long-distance number, enter the following: *70,1010555,,. This corresponds to * 70 for disabling the call waiting feature, a 2-second pause to wait for the new dial tone, 1010555 for the long distance prefix, and a 4-second pause to wait for the new dial tone before dialing the long-distance phone number.

Use Announced Message:

We recommend this option if the number TalkSwitch calls back is to a hotel or a location where a third party answers the call. The Announced Message option allows you to record a message that plays when the call is initially answered during a call back.

Example: “Please transfer this call to Bob in room 307”. The announced message can be recorded locally using an extension handset, or remotely by accessing call back from the auto attendant. The Record Message button gives the following instructions:

5.Pick up a telephone handset connected to the unit and use the keypad commands to record the announced message.

a) Press # on an analog phone, or * 55 on a IP set to enter command mode. Enter the password if required.

b) Enter the appropriate command as listed below.

For auto call back

Record message

Play message back

 

 

 

 

 

1

61

#

71

#

 

 

 

 

 

2

62

#

72

#

 

 

 

 

 

3

63

#

73

#

 

 

 

 

 

4

64

#

74

#

There are four auto call back accounts per unit. If you need to record an announced message for a particular auto call back account, it must be on the same unit as the account.

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Talkswitch 24-CA, 48-CA/CVA manual Use Announced Message
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