Talkswitch 48-CA/CVA, 24-CA manual Transferring calls on parallel-connected phones

Example: You have 3 branch locations (New York, Miami, San Jose), all with TalkSwitch 48-CVA units.

Location 1: New York

Phone numbers assigned to 4 VoIP lines: 250-261 (12 phone numbers)

Location 2: Miami

Phone numbers assigned to 4 VoIP lines: 270-273 (4 phone numbers)

Location 3: San Jose

Phone numbers assigned to 4 VoIP lines: 280-283 (4 phone numbers)

If someone in the New York office wants to reach someone in the Miami office, they can dial one of the phone numbers associated to Miami

(270-273). TalkSwitch automatically finds an available VoIP number and connects to the Miami location. The TalkSwitch at the Miami location handles the call according to the configuration in the Call Handling section for the VoIP numbers.

3.5USING REGULAR OR IP PHONES CONNECTED IN PARALLEL TO TALKSWITCH

Phones connected in parallel (not connected to TalkSwitch but connected to the same line) with TalkSwitch always ring at least once before TalkSwitch starts ringing its extensions or the auto attendant answers the call.

TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the auto attendant (TalkSwitch determines if the call is a distinctive ring and detects any caller ID information). A parallel phone can interrupt a telephone call on any of the TalkSwitch lines.

Making and receiving calls on phones connected in parallel to TalkSwitch

Make calls on parallel-connected phones as if TalkSwitch were not sharing the telephone line with them.

If you answer on a parallel-connected phone before the auto attendant engages, TalkSwitch takes no further action. If a call is answered on a parallel-connected phone after the auto attendant engages, you can turn off the auto attendant message by pressing * * 0 at one of the TalkSwitch extensions, or let it time-out on its own, in which case you will hear: ”Good-bye”.

Transferring calls on parallel-connected phones

Calls answered on a parallel-connected phone can be transferred to any TalkSwitch extension or voice mailbox. To transfer the caller, press

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