Talkswitch 48-CA/CVA, 24-CA manual Recording an announcement on a regular or an IP phone

default greeting is: “The extension you have reached is unavailable at this time. Please leave a message after the tone”.

Remember: While recording your greeting or announcement, callers can press * to return to the auto attendant, if the call came from the auto attendant. When they are done recording, they can press # for more options. You may want to give your callers these options for their convenience.

c)Press 3 to change personal options.

•change your current password

•turn the auto date and time stamp on/off

•turn the phone number on/off

•set up or change pager and remote phone notification

By default, the auto date and time stamp is on. This information is played at the end of each message. If you have caller ID service, the phone number is displayed with the time and date.

d)Press 4 to record your name for the dial-by-name directory.

If you haven’t recorded your name for the directory or if you wish to change the recording, press 4. The dial-by-name directory is accessed at the auto attendant according to your configuration. Callers are directed to enter the first 3 letters of the employee’s last name. The system finds the exact or closest match and plays the recorded name with the extension number, giving callers the option to connect to that extension.

You must record your name in order for the extension to be included in the dial-by-name directory.

3.8.3 Recording an announcement on a regular or an IP phone

An announcement is a recorded message providing information to callers. It can be recorded using your phone as a voicemail message or loaded as an audio file. The system hangs up after playing an annoucement. Callers have the option of pressing * during an annoucement to return to the auto attendant. Callers can also press 0 to perform other actions if this is configured in the voicemail options.

You might include in the announcement a mention of the selections a caller may press and leave a section of silence at the end to give the caller time to make a selection.

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