Talkswitch 48-CA/CVA On-Hold/Ringback, External audio source, Forwarding calls to a ring group

Forwarding calls to a ring group

•Manually from a local extension:

Analog phone: Press Flash and the ring group number

IP phone:	Press Xfer or Transfer and enter the ring group
	number, then press Dial or # .

•From an auto attendant:

Auto attendants can be configured to send calls to ring groups just as they do to extensions. The auto attendant might say: “To reach the sales department, press 1, to reach Mrs. A‘s office, press 2, or press 0 to reach a receptionist.” You could use this auto attendant as a company greeting or within a call cascade sequence at a ring group.

•From a call cascade:

The call cascade sequence can route the call to ring group 300. Example: If there is no answer at your desk, the call is transferred to the sales department. If no one answers the phone in sales, the call is forwarded to your voicemail. If music on hold is enabled, the caller hears music throughout the entire process.

2.2.10 On-Hold/Ringback

The Music on Hold feature lets you provide music or a recorded message for callers while they are waiting to be routed or transferred.

Callers tend to react more positively to transfers or waits if they hear music. Companies can also play recorded advertisements or provide information about their business.

There are two ways to add music on hold to your system:

•an external audio source

•an internal file

2.2.10.1 External audio source

An external audio source could be a CD player, tape player or a PC media player that you connect to TalkSwitch.

Advantages: The variety and length of music are virtually unlimited.

Disadvantages: Requires extra, dedicated equipment to be connected and running constantly with separate sound sources for each unit

1. Connect your external audio source to the unit using an 1/8" mono cable.

T A L K S W I T C H C O N F I G U R A T I O N 6 3