2.2.9

Extension ring groups

. 61

 

2.2.10 On-Hold/Ringback

. 63

 

 

2.2.10.1External audio source

63

 

 

2.2.10.2Internal audio file

65

2.3

Voicemail

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 67

 

2.3.1

Mailbox options

. 67

 

2.3.2

Voicemail notification

. 68

 

 

2.3.2.1

Dialed notification

68

 

 

2.3.2.2

Message waiting light

71

 

 

2.3.2.3

E-mail notification

71

 

2.3.3

Global Settings

. 74

 

 

2.3.3.1

Voicemail manager

76

2.4

Call Handling . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 78

 

2.4.1

Modes .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 78

 

2.4.2

Auto attendant

. 80

 

 

2.4.2.1 Adding/configuring an auto attendant

80

 

 

2.4.2.2 Record, play or erase auto attendant messages

82

 

 

2.4.2.3 Select routing options for each auto attendant

84

 

 

2.4.2.4

Automatic fax detection

85

 

 

2.4.2.5 No selection was made at the auto attendant

86

 

 

2.4.2.6 Additional features at the auto attendant

86

 

2.4.3

Telephone Lines

. 87

 

2.4.4

VoIP Numbers

. 89

 

2.4.5

Call Cascade

. 90

 

 

2.4.5.1

Local extensions

90

 

 

2.4.5.2

Remote extensions

93

 

 

2.4.5.3 Extension ring groups call cascade

95

 

 

2.4.5.4

Call cascade examples

97

2.5

Call Back/Call Bridge

. 98

 

2.5.1

Auto call back

. 99

 

2.5.2

Prompted call back

102

 

2.5.3

Call bridge

103

2.6

Options

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

 

2.6.1

Permissions

105

 

2.6.2

Audio Controls

107

 

2.6.3

Transfer Options

108

 

2.6.4

Miscellaneous

110

 

2.6.5

Troubleshooting

112

 

 

2.6.5.1

Troubleshooting — Advanced

114

CHAPTER 3: USING TALKSWITCH

3.1 In the Office — Receiving calls with or without the auto attendant . . . . . . . 117 3.1.1 Receiving calls using the auto attendant . . . . . . . . . . . . . . . . . . . . . . 117

T A B L E O F C O N T E N T SI I I

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Talkswitch 48-CA/CVA, 24-CA manual Using Talkswitch