Talkswitch 48-CA/CVA Transfer from a IP extension to any outside number, Unscreened Transfer

1.Press Transfer or xfer to put the caller on hold.

2.Dial the appropriate extension number.

a)If the person at the receiving extension wishes to take the call, press Transfer or xfer to complete the transfer. Some IP phones may support hang-up transfer. Please check the documentation of the IP phone to see if it supports this feature. The caller is immediately taken off hold and connected to the receiving extension.

b)If the person at the receiving extension does not wish to take the call, press Cancel. If this softkey is unavailable, press the flashing line button that corresponds to the caller on hold to return to the caller.

c)If you dial an extension that is busy or not answered, you can complete the transfer and the caller is directed according to that extension’s call cascade settings.

3.3.3.4 Transfer from a IP extension to any outside number

Unscreened Transfer

1.Press Transfer or xfer to put the caller on hold.

2.Dial a hunt group (or 80 for Same Line Connect) and the outside telephone number. If Direct Line Access is enabled, dial the phone number without a prefix.

3.Press Transfer or xfer to complete the transfer. Do not hang up to complete the transfer because this disconnects the call. Some IP phones may support hang-up transfer. Please check the documentation for the IP phone to see if it supports this feature.

Screened Transfer

If the person at the receiving extension does not wish to take the call:

4.Press Cancel or the flashing line button that corresponds to the call on hold to return to the caller.

If you have the 3-way calling/conference or the Centrex transfer feature enabled on the current line, select the Same Line Connect (80) to make use of these features. Everything proceeds as above on the same line the call came in.

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