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TA B L E O F CO N T E N T S
Talkswitch Configuration
Using Talkswitch
Receiving calls without the auto attendant
Call Detail Record CDR Logging
Troubleshooting and Support
What you should know
WHAT’S in this GUIDE?
Networked units installation
Single unit installation
VoIP installation
Connecting devices
Finding the Information YOU Need
Where to go for further information
Text elements
Guide Conventions
Talkswitch Package Contents
TA L K S W I T CH Installation
Light State Description
Configuration Software System Requirements
Unit Front Panel
Unit Back Panel
TalkSwitch 24-CA
Information, see 1.8.4 Connecting to the PA public
Connecting devices to the music jack on
Connection on page 9, 1.9 Networking TalkSwitch units on
Information, see 1.8.2 Connecting local extension
Installing the software for the first time
Installing the Configuration Software
Upgrading the TalkSwitch software and firmware
Installing a memory card on
Check current version
About TalkSwitch software version
Download new software and firmware
Click View System Information
Updating the firmware
Initial Configuration
File Update Firmware
Ethernet connection
Connect Talkswitch to a Network or a PC
Ethernet connection
USB Connection
USB connection
Serial connection
Serial connection
Internet connection
Internet connection
Click Connect
File connection
Restore Firmware button
Connecting Devices
Things to consider when placing your TalkSwitch
Wiring
Connecting local extension telephones and other devices
Connecting incoming telephone lines
Connecting a regular dual-line telephone
Connecting a regular single-line telephone
Attach an internal or an external modem
Connecting regular multi-line phones
Connecting an IP phone
Option 2 Distinctive Ring
Connecting fax machines
Option 1 Dedicated Fax Line
Option 3 Automatic fax detection via the auto attendant
Here’s how the TalkSwitch handles incoming calls
Connecting devices to the music jack
Networking Talkswitch Units on a LAN
Connecting to the PA public address jack
Connecting TalkSwitch units to a LAN
Power up all the TalkSwitch units
Ethernet switch
Keys Result
Setting or changing the unit ID
How unit IDs affect system extension numbers
Unit ID
Keep track of the lines and extensions
Optimizing the system for networked use
Configuration settings
Outgoing line hunt groups
Auto attendants
Memory card
Installing a Memory Card
What the Flashing Lights Mean
Upgrading Talkswitch Units
Diagnostics for the lights flashing on the unit front panel
Verifying the Connections
Configuration screen
System Configuration
Exit Closes the configuration software
TalkSwitch
Settings
File Menu
Tools Menu
Installed
Help Menu
Usage
About
Configuration navigation
System
Information
Configuration navigation
See 2.4.2 Auto
Feature Description
See 2.2.10 On-Hold
See 2.5 Call Back/Call
Click the next to System Information Administration
Administration
System Information
Call Detail Record CDR Logging on
To delete a password
To enter a new password
To change the password
Click the next to System Information -IP Configuration
IP Configuration
Automatic IP configuration
Current public WAN IP address
Public WAN IP Address
Public WAN IP address-checker server name
Telephone Lines
Fully Qualified Domain Name
Click System Information Telephone Lines
Way Calling/Conference
Phone numbers section
Calibrate Lines button
Line hunt groups
Select System Information -Line Hunt Groups
Hunt group configuration
What is Toll Restriction?
What is Automatic Route Selection ARS?
Automatic Route Selection and Toll Restriction
Planning Automatic Route Selection and Toll Restriction
ARS leading digits
Information Auto Route Selection
Examples of leading digits
Direct Line Access
Set local extension hunt group access
Password Protection
Emergency Service Numbers section
Information Administration
Telephone Line 3-Way Calling Services
Fax information
Restrict access to premium services
Dedicated fax line
Distinctive Ring fax detection
Select System Information -Fax Information
Dedicated fax line
Automatic fax detection with the auto attendant
Fax information
System Information Telephone Lines
Select System Information -Telephone Lines
Distinctive ring fax detection
Select Call Handling -Auto Attendant
Automatic fax detection
Click Fax Information
Fax routing
Local extensions
Select System Information -Local Extensions
Configuring a local extension for use with a IP phone
Additional fields Caller ID Information section
Last name/First name
Phone Type
For VoIP calls, use this number
Direct Line Access... button
Supported by TalkSwitch
Select System Information -Remote Extensions
Hunt Group Access... button
Remote extensions
Remote extensions
Use Same Line Connect
Transferring calls from a remote extension
Forwarding calls to a remote extension
Setting up extension ring groups
Ring groups features
Extension ring groups
Select System Information -Extension Ring Groups
Identify types of calls by different ring patterns
Different uses for extension ring groups
Forwarding calls to a ring group
On-Hold/Ringback
External audio source
Music port
Select System Information On-Hold/Ringback
Internal audio file
On-Hold Settings
Transfer Settings
Set the volume for Music on Hold
Mailbox options
Voicemail
Remote Phone
Voicemail notification
Dialed notification
Dialed Notification
Notification Settings button
If attempt unsuccessful, try again
Configure Notification Options button
Dial notification phone number using
Click on the Message Waiting Light tab
Message waiting light
Mail notification
Mail notification tab
Click on the E-mail Notification tab
Example of an e-mail notification
To add an e-mail address
To modify an e-mail address
To remove an e-mail address
Select Voicemail Global Settings
Global Settings
More e-mail settings
Voicemail manager
Global Message Waiting Indicator
Mailbox data
Reset Mailboxes button
Select Call Handling Modes
Call Handling
Modes
Click Settings
To set holiday mode
Auto attendant
Adding/configuring an auto attendant
Configuring auto attendant
Record Instructions button
Record, play or erase auto attendant messages
Erase Instructions button
Load Auto Attendant button
View Auto Attendant Time Usage
Select routing options for each auto attendant
Tools Memory Usage Auto Attendant
If the caller selects 0 then
If a fax call is detected then
English, 2 for Spanish. In this example, you
No selection was made at the auto attendant
Additional features at the auto attendant
If 6 is dialed
If 7 is dialed
Select Business Hours
Configure incoming calls during mode 1, 2 and holiday mode
Select Call Handling -Telephone Lines
Go to voice mailbox
Adjust Sequence... button
Play auto attendant or Go to voice mailbox
VoIP Numbers
Select Call Handling Local Extensions
Call Cascade
Local extensions
Busy tab
Busy No Answer Answered Do Not Disturb
Answered tab
No Answer tab
Remote extension call cascade
Remote extensions
L K S W I T C H US E R G U I D E N O R T H a M E R I C a
Extension ring group call cascade
Extension ring groups call cascade
Hang up Go to VoIP location
Go to auto attendant Queue at ring group
If my extension is busy
Call cascade examples
If I am away from my desk
Screening calls from a remote extension
If I don’t want to be disturbed only local extensions
Call BACK/CALL Bridge
Two call back methods
How it works
Select Call Back/Call Bridge Auto Call Back
Auto call back
Use Announced Message
Configuring auto call back
Select Call Back/Call Bridge Prompted Call Back
Prompted call back
Call bridge
Accessing and using prompted call back from a telephone
Activating call bridge
To add permissions for users Select Options Permissions
Options
Permissions
Select the user and click Modify
Extension Controls
Audio Controls
Line Controls
Transferring from a home phone
Transfer Options
Remote transfer
Transfer and clear
Caller in queue reminder
Miscellaneous
Call Back ring return
If being used with another PBX PBX extension length
Setting up TalkSwitch behind an existing PBX
Other options include
Troubleshooting
Auto Attendant Transfer Prompts
SIP Server Registration
Transmitted Flash length
Auto Attendant Adjustments
Double Flash time
Way Calling wait time
Auto Route Selection
Troubleshooting Advanced
Dtmf Detection
Minimum required time to detect a Dtmf digit
Fax Detection
Line CPC/Disconnect Clear
Ringback Control
Starting RTP Port
VoIP Ports IP Signalling Port
I N G TA L K S W I T CH
Receiving calls using the auto attendant
Receiving calls without the auto attendant
Office Making and Receiving Calls Using AN Analog Phone
Restrictions
Receiving calls at a local extension
Place out-of-office calls from a local extension
Transferring calls from an extension
Placing calls on hold at a local extension
Unscreened transfer
Place calls on hold
Unscreened Transfer
Screened transfer
Parking a call
Parking and retrieving calls at a local extension
Retrieving a parked call at another local extension
Screened Transfer
Queuing calls to a single extension
Using call park with the paging option
Queuing and retrieving callers
Queuing callers to an extension ring group
Using call waiting
Two outside callers and one local extension
Two local TalkSwitch extensions and one outside caller
Conference calling
Making calls from a local IP extension IP phone
Office Making and Receiving Calls Using AN IP Phone
Receiving calls at a local IP extension
Hold
Hold and transfer
Transfer from a IP extension to any outside number
Retrieving a parked call
Call park Parking and retrieving callers
Parking a caller
Two TalkSwitch local extensions and one outside caller
Using the TalkSwitch call waiting feature
Conference calling with TalkSwitch
Making and Receiving Calls Using Voip
Transferring calls on parallel-connected phones
Modems and Telephone Line Access
Automatic call forwarding
Three ways to forward calls
Manual call forwarding
Conditional call forwarding
Forwarding calls with screening
Transferring calls from a remote extension
Screening options for forwarded calls
Making calls
Calls over VoIP with IP phones and Gateways
Receiving calls
Using the Voicemail System
Activating voicemail boxes
Press Transfer or xfer
Retrieving messages and accessing a voice mailbox
Press 2 to change greeting options
Press 1 to listen to messages
Press 4 to record your name for the dial-by-name directory
Recording an announcement on a regular or an IP phone
Press 3 to change personal options
Music on hold and call forwarding to remote extensions
Music on Hold
Pager and cell phone notification
Automatic mode switching using the time scheduler
Mode Switching Options
Manual mode switching
Bridge session, press # # before hanging up
Using call bridge
Activate call back
Using call back
Accepting the call back
Enabling Call Detail Record CDR Logging
CA L L D E T a I L RE CO RD C D R LO G G I N G
Retrieving Data
Web interface Store to File on TalkSwitch
File Save to TalkSwitch
Log in window
CDR web interface
Serial interface Real-time to Serial Port
Click on Transfer Capture Text
Connecting
Analyzing the Data
IP phone press * * , then dial * 88 + Account Number
Example
Introduction to Voip
VO I P I N F O R M a T I O N
Router/NAT/firewall
Optimizing Your IP Network for Voip
Broadband connection
Confirm sufficient network capacity for VoIP
Connecting to a LAN and IP network
UDP
Confirm router/firewall path for voice data
Connect TalkSwitch or SIP-compatible gateways
Setting UP a Voip Network
Prioritize your voice traffic
Ddns Support
Which location and unit should be the SIP server?
Select which TalkSwitch to use as the SIP network server
Assign phone numbers to each VoIP location
Configure TalkSwitch IP addresses
Voip Configuration
Set the TalkSwitch local IP address
TalkSwitch System Configuration window, select
Local IP configuration
Set the TalkSwitch public IP address
Select System Information VoIP Configuration
Configure TalkSwitch Profile
TalkSwitch Profile
Registrar Server Name
Proxy Server Name
Password
User Name and Password section User/Account
VoIP lines available for use with the TalkSwitch network
Outbound Proxy
View Registrar Entries button
Maximum number of VoIP lines for outgoing calls
Codec Options button
View Registration Status button
Service Provider profile
Service Provider profile
Service Provider Name
VoIP Lines
System Information VoIP Numbers
Assign VoIP phone numbers
Call Handling VoIP Numbers
Configure call handling for VoIP numbers
System Information -VoIP Numbers
Assign service provider phone numbers
High-speed connections on both ends of the call
How does VoIP work?
Does a VoIP call sound like a regular phone call?
Choose the right codec for your location
What is SIP?
Can a firewall prevent VoIP calls from passing through?
Format Type Unit
Can a VPN help to carry data securely over the Internet?
What is a VPN?
What is a IP Proxy and Registrar?
What is NAT and how does it affect VoIP?
How often will my public IP address change?
What is a port number?
Voip Network Administration Form
Problems that may occur during configuration
Troubleshooting
Am not able to retrieve settings from TalkSwitch
Am unable to configure TalkSwitch using a touchtone phone
Auto attendant does not play when calls come
Problems that may occur while using the TalkSwitch features
Auto attendant
Auto attendant message is broken up or very faint
Music on hold
Callers hear only silence when put on hold at an extension
Call routing with local extensions and home phones
Auto attendant is transferring calls to the wrong extension
’m unable to place intercom calls from a local extension
Other possible local extension problems
Answering and fax machines
Multiple TalkSwitch units connected to the same LAN
Calls are not always reaching my voicemail
Calls across the LAN are lower in volume
Callers complain the sound is distorted or choppy
Support
L K S W I T C H US E R G U I D E N O R T H a M E RI CA
Other 3-digit numbers
About functions and commands
Extension numbers Unit
Flash/Hold There are 10 parking spots for the entire system
Flash/Hold at
For last call
510
500-509
Keys Function performed
Functions you can access from outside phones
300-309
3, 4
P E N D I X B
L K S W I T C H U S E R G U I D E N O R T H a M E R I C a
What does single and double-flash do?
When would you use double-flash?
Call Hold and Flash
Page
Mode scheduling and power interruptions
TalkSwitch settings and configurations
Calling features
Page
F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N
Safety precautions
FCC Part
Important Notices FCC and IC Warnings
Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03
Service
P E N D I X E
DOC Compliance
Warranty Service
Canadian Goods Being Returned to Canada
If purchased from TalkSwitch
If purchased from a reseller
Page
System 24-CA 48-CA 48-CVA
Specification S
Weight 24-CA 48-CA
Dimensions H x W x L
Analog extension interface
Analog trunks
CO P Y R I G H T a N D L I CE N S I N G N O T I CE S
L K S W I T C H U S E R G U I D E N O R T H a M E R I C a
P E N D I X G
Page
M E / O F F I CE W I R I N G G U I D E
Basic residential phone wiring Looped wiring
Demarcation Point
Single-line wiring
Dual-line wiring
Disadvantages
Connecting to TalkSwitch rear panel
Using a dual-line phone jack
Re-wiring demarcation point
Adding extension block
From demarcation point
Connecting to TalkSwitch
L K S W I T C H U S E R G U I D E N O R T H a M E R I C a
# Number/pound sign
Star/asterisk sign
Way calling/conference call
Call back
Centrex/Plexar
Connector
COM port
Communications software
Driver
Distinctive ring
Dual-line telephone
Extension
Icon
Keypad commands
Intercom
Interface
Link button
Line 1, 2, 3, or
Local extension
Modem
Registered jacks
Prompt
Remote extension
RJ-11
Serial port
SIP server
Terminal adapter
UPnP
Page
D E
L K S W I T C H U S E R G U I D E N O R T H a M E R I C a
D E