Talkswitch 24-CA, 48-CA/CVA specification

Call transfer

configuring transfer options 108 from a remote extension 60 from an analog extension 120 same line connect 59 screened transfer 121 settings (music on hold) 66

to a remote extension 60 to a ring group 63 troubleshooting 183 unscreened transfer 120

Caller ID

local extensions 55 Carrier codes 46 Configuration software 2

installing 5

IP configuration 37 pull down menus 30 screen navigation 33 system requirements 2 troubleshooting 181 upgrading 5

Connecting devices 15 audio for music on hold 21 fax machine 19

incoming telephone lines 16 local extension phones 16 modem 18

output to public address 21 Connecting incoming lines 16

D

Direct line access configuring 57

Distinctive ring fax machine 19

E

Extension ring groups call cascade 95

call handling option 85 configuring 61 different uses 62 queuing callers to... 124

Extensions

numbering conventions 24

F

Fax machine automatic detection 19 dedicated fax line 19 distinctive ring 19 troubleshooting 184

H

Hardware unit

back panel connectors 2 connecting fax machines 16 connecting telephones 16 connecting to a PC 5 front panel lights 2

seeting or changing unit id 23 Help and troubleshooting 181–187

auto attendant 182 call routing/transfer/ intercom 183

configuration 181 contacting TalkSwitch 187 fax machines 184

local area network 185 local extensions 184 music on hold 183

Holiday mode 79 Hunt group access

local extensions 58

I

Incoming lines audio controls 107 call detail record 152 configuration 40 connecting 16

connecting devices/wiring 15 dedicated fax line 19, 50 diagnostics 27

front panel lights 2 keeping track of... 24 line hunt groups 42 modem access to... 134 rear panel jacks 4 troubleshooting 112 using phones connected in

parallel 133 Intercom

troubleshooting 183 IP configuration 37

2 3 0

T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A

Image 242

Talkswitch 24-CA, 48-CA/CVA manual L K S W I T C H U S E R G U I D E N O R T H a M E R I C a

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should know VoIP installation Single unit installationNetworked units installation Connecting devices Where to go for further information Finding the Information YOU Need Guide Conventions Text elements TA L K S W I T CH Installation Talkswitch Package Contents Light State Description Configuration Software System RequirementsUnit Front Panel TalkSwitch 24-CA Unit Back Panel Connection on page 9, 1.9 Networking TalkSwitch units on Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Information, see 1.8.2 Connecting local extension Upgrading the TalkSwitch software and firmware Installing the Configuration SoftwareInstalling the software for the first time Installing a memory card on About TalkSwitch software version Check current version Click View System Information Download new software and firmware Updating the firmware Initial ConfigurationFile Update Firmware Connect Talkswitch to a Network or a PC Ethernet connection USB Connection Ethernet connection Serial connection USB connection Internet connection Serial connection Internet connection File connection Click Connect Things to consider when placing your TalkSwitch Connecting DevicesRestore Firmware button Wiring Connecting incoming telephone lines Connecting local extension telephones and other devices Connecting a regular single-line telephone Connecting a regular dual-line telephone Attach an internal or an external modem Connecting regular multi-line phonesConnecting an IP phone Option 2 Distinctive Ring Connecting fax machinesOption 1 Dedicated Fax Line Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendant Connecting to the PA public address jack Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting TalkSwitch units to a LAN Ethernet switch Power up all the TalkSwitch units Keys Result Setting or changing the unit IDHow unit IDs affect system extension numbers Keep track of the lines and extensions Unit ID Outgoing line hunt groups Configuration settingsOptimizing the system for networked use Auto attendants Installing a Memory Card Memory card What the Flashing Lights Mean Upgrading Talkswitch UnitsDiagnostics for the lights flashing on the unit front panel Verifying the Connections System Configuration Configuration screen Settings TalkSwitchExit Closes the configuration software File Menu Help Menu InstalledTools Menu Usage System Configuration navigationAbout Information Configuration navigation See 2.2.10 On-Hold Feature DescriptionSee 2.4.2 Auto See 2.5 Call Back/Call System Information AdministrationClick the next to System Information Administration Call Detail Record CDR Logging on To delete a password To enter a new passwordTo change the password IP Configuration Click the next to System Information -IP Configuration Automatic IP configuration Public WAN IP Address Current public WAN IP address Fully Qualified Domain Name Telephone LinesPublic WAN IP address-checker server name Click System Information Telephone Lines Phone numbers section Way Calling/Conference Line hunt groups Calibrate Lines button Hunt group configuration Select System Information -Line Hunt Groups Automatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Planning Automatic Route Selection and Toll Restriction Information Auto Route Selection ARS leading digits Examples of leading digits Set local extension hunt group access Direct Line Access Information Administration Emergency Service Numbers sectionPassword Protection Telephone Line 3-Way Calling Services Dedicated fax line Restrict access to premium servicesFax information Distinctive Ring fax detection Select System Information -Fax Information Dedicated fax lineAutomatic fax detection with the auto attendant System Information Telephone Lines Fax information Distinctive ring fax detection Select System Information -Telephone Lines Select Call Handling -Auto Attendant Automatic fax detectionClick Fax Information Local extensions Fax routing Additional fields Caller ID Information section Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Last name/First name For VoIP calls, use this number Phone Type Supported by TalkSwitch Direct Line Access... button Select System Information -Remote Extensions Hunt Group Access... buttonRemote extensions Use Same Line Connect Remote extensions Forwarding calls to a remote extension Transferring calls from a remote extension Extension ring groups Ring groups featuresSetting up extension ring groups Select System Information -Extension Ring Groups Different uses for extension ring groups Identify types of calls by different ring patterns Forwarding calls to a ring group On-Hold/RingbackExternal audio source Select System Information On-Hold/Ringback Music port On-Hold Settings Internal audio file Set the volume for Music on Hold Transfer Settings Voicemail Mailbox options Remote Phone Voicemail notificationDialed notification Notification Settings button Dialed Notification If attempt unsuccessful, try again Configure Notification Options buttonDial notification phone number using Click on the Message Waiting Light tab Message waiting lightMail notification Click on the E-mail Notification tab Mail notification tab To modify an e-mail address To add an e-mail addressExample of an e-mail notification To remove an e-mail address Global Settings Select Voicemail Global Settings More e-mail settings Global Message Waiting Indicator Voicemail manager Reset Mailboxes button Mailbox data Select Call Handling Modes Call HandlingModes To set holiday mode Click Settings Adding/configuring an auto attendant Auto attendant Configuring auto attendant Record, play or erase auto attendant messages Record Instructions button Load Auto Attendant button Erase Instructions button Tools Memory Usage Auto Attendant Select routing options for each auto attendantView Auto Attendant Time Usage If the caller selects 0 then English, 2 for Spanish. In this example, you If a fax call is detected then If 6 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 7 is dialed Select Business Hours Configure incoming calls during mode 1, 2 and holiday modeSelect Call Handling -Telephone Lines Adjust Sequence... button Go to voice mailbox VoIP Numbers Play auto attendant or Go to voice mailbox Select Call Handling Local Extensions Call CascadeLocal extensions Busy No Answer Answered Do Not Disturb Busy tab No Answer tab Answered tab Remote extensions Remote extension call cascade L K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascade Go to auto attendant Queue at ring group Hang up Go to VoIP location If I am away from my desk Call cascade examplesIf my extension is busy Screening calls from a remote extension Two call back methods Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions How it works Auto call back Select Call Back/Call Bridge Auto Call Back Use Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call Back Accessing and using prompted call back from a telephone Call bridge Activating call bridge To add permissions for users Select Options Permissions OptionsPermissions Select the user and click Modify Extension Controls Audio ControlsLine Controls Transfer Options Transferring from a home phone Transfer and clear Remote transfer Call Back ring return MiscellaneousCaller in queue reminder If being used with another PBX PBX extension length Setting up TalkSwitch behind an existing PBX Auto Attendant Transfer Prompts TroubleshootingOther options include SIP Server Registration Double Flash time Auto Attendant AdjustmentsTransmitted Flash length Way Calling wait time Dtmf Detection Troubleshooting AdvancedAuto Route Selection Minimum required time to detect a Dtmf digit Fax Detection Line CPC/Disconnect ClearRingback Control VoIP Ports IP Signalling Port Starting RTP Port Receiving calls using the auto attendant I N G TA L K S W I T CH Office Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendant Restrictions Receiving calls at a local extensionPlace out-of-office calls from a local extension Unscreened transfer Placing calls on hold at a local extensionTransferring calls from an extension Place calls on hold Screened transfer Unscreened Transfer Retrieving a parked call at another local extension Parking and retrieving calls at a local extensionParking a call Screened Transfer Queuing calls to a single extension Using call park with the paging optionQueuing and retrieving callers Using call waiting Queuing callers to an extension ring group Two outside callers and one local extension Two local TalkSwitch extensions and one outside callerConference calling Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phone Receiving calls at a local IP extension Hold and transfer Hold Transfer from a IP extension to any outside number Retrieving a parked call Call park Parking and retrieving callersParking a caller Two TalkSwitch local extensions and one outside caller Using the TalkSwitch call waiting featureConference calling with TalkSwitch Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Manual call forwarding Three ways to forward callsAutomatic call forwarding Conditional call forwarding Forwarding calls with screening Transferring calls from a remote extensionScreening options for forwarded calls Calls over VoIP with IP phones and Gateways Making calls Receiving calls Using the Voicemail SystemActivating voicemail boxes Retrieving messages and accessing a voice mailbox Press Transfer or xfer Press 1 to listen to messages Press 2 to change greeting options Press 4 to record your name for the dial-by-name directory Recording an announcement on a regular or an IP phonePress 3 to change personal options Music on hold and call forwarding to remote extensions Music on HoldPager and cell phone notification Automatic mode switching using the time scheduler Mode Switching OptionsManual mode switching Using call bridge Bridge session, press # # before hanging up Using call back Activate call back Accepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR Logging Retrieving Data Web interface Store to File on TalkSwitchFile Save to TalkSwitch Log in window Serial interface Real-time to Serial Port CDR web interface Connecting Click on Transfer Capture Text Analyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to Voip Router/NAT/firewall Optimizing Your IP Network for VoipBroadband connection Connecting to a LAN and IP network Confirm sufficient network capacity for VoIP Confirm router/firewall path for voice data UDP Prioritize your voice traffic Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Ddns Support Select which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server? Assign phone numbers to each VoIP location Set the TalkSwitch local IP address Voip ConfigurationConfigure TalkSwitch IP addresses TalkSwitch System Configuration window, select Set the TalkSwitch public IP address Local IP configuration Select System Information VoIP Configuration Configure TalkSwitch ProfileTalkSwitch Profile Proxy Server Name Registrar Server Name VoIP lines available for use with the TalkSwitch network User Name and Password section User/AccountPassword Outbound Proxy View Registrar Entries button Maximum number of VoIP lines for outgoing callsCodec Options button Service Provider profile View Registration Status button Service Provider Name Service Provider profile VoIP Lines Assign VoIP phone numbers System Information VoIP Numbers Configure call handling for VoIP numbers Call Handling VoIP Numbers Assign service provider phone numbers System Information -VoIP Numbers High-speed connections on both ends of the call How does VoIP work?Does a VoIP call sound like a regular phone call? Can a firewall prevent VoIP calls from passing through? What is SIP?Choose the right codec for your location Format Type Unit What is a VPN? Can a VPN help to carry data securely over the Internet? What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar? How often will my public IP address change? What is a port number? Voip Network Administration Form Am not able to retrieve settings from TalkSwitch TroubleshootingProblems that may occur during configuration Am unable to configure TalkSwitch using a touchtone phone Auto attendant Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant message is broken up or very faint Call routing with local extensions and home phones Callers hear only silence when put on hold at an extensionMusic on hold Auto attendant is transferring calls to the wrong extension ’m unable to place intercom calls from a local extension Other possible local extension problemsAnswering and fax machines Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemail Support Callers complain the sound is distorted or choppy L K S W I T C H US E R G U I D E N O R T H a M E RI CA Other 3-digit numbers About functions and commandsExtension numbers Unit Flash/Hold at Flash/Hold There are 10 parking spots for the entire system For last call 510500-509 300-309 Functions you can access from outside phonesKeys Function performed 3, 4 P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a What does single and double-flash do? When would you use double-flash?Call Hold and Flash Page Mode scheduling and power interruptions TalkSwitch settings and configurationsCalling features Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Important Notices FCC and IC Warnings FCC Part Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC Compliance Canadian Goods Being Returned to Canada If purchased from TalkSwitchIf purchased from a reseller Page Specification S System 24-CA 48-CA 48-CVA Analog extension interface Dimensions H x W x LWeight 24-CA 48-CA Analog trunks CO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D E Demarcation Point Single-line wiringDual-line wiring Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panel Re-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation point L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Way calling/conference call Star/asterisk sign# Number/pound sign Call back COM port ConnectorCentrex/Plexar Communications software Dual-line telephone Distinctive ringDriver Extension Intercom Keypad commandsIcon Interface Local extension Line 1, 2, 3, orLink button Modem Remote extension PromptRegistered jacks RJ-11 Terminal adapter SIP serverSerial port UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E