Talkswitch 48-CA/CVA, 24-CA manual Three ways to forward calls, Automatic call forwarding

If your modem has problems dialing out, use a comma (,) to create a 2 second pause instead of the w (wait for dial tone).

Because TalkSwitch CA and CVA units are digital systems, modem calls will only operate at a maximum speed of approximately 28 Kbps.

3.7OUT OF THE OFFICE — RECEIVING CALLS WITH CALL FORWARDING (ANALOG AND IP)

3.7.1 Three ways to forward calls

1.Automatic call forwarding

The auto attendant can forward office calls to your call forwarding telephone number (i.e. remote extensions). Use the auto attendant message to prompt callers to select your remote extension number(s). (e.g. “To speak to John Smith, press 211.”)

2.Manual call forwarding

If someone in your office has answered a call at a local extension, the call can be transferred to one of the call forwarding (remote extension) numbers.

a)Put the call on hold at the local extension.

b)Dial the remote extension number (e.g. 211) to which you want the call forwarded.

c)Hang up an analog phone and press Transfer or xfer on a IP phone.

The call is handled according to the call cascade options of that remote extension.

3.Conditional call forwarding

If the auto attendant answers a call and the caller selects an extension or ring group number that is busy or is not answered, the auto attendant can forward the call to a remote (out of office) extension number. Conditional call forwarding is configured in the TalkSwitch software using the call cascade’s No answer or Busy settings for each local extension, remote extension and ring group (see 2.2.7 Local extensions on page 54 through to 2.2.9 Extension ring groups on page 61).

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