Talkswitch 24-CA, 48-CA/CVA manual Here’s how the TalkSwitch handles incoming calls

Here’s how the TalkSwitch handles incoming calls:

Figure 22: Distinctive ring

After installing TalkSwitch, it automatically detects the distinctive ring pattern.

Faxes are automatically routed to the fax machine and calls to the phones.

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Advantages: This option does not require a second physical line for faxes. More telephone lines can be added as you grow. You can keep the same fax arrangement.

Disadvantages: Your phone company may charge a fee for the distinctive ring. If you choose this option, you will require the distinctive ring service from your telephone company.

Option 3 — Automatic fax detection via the auto attendant

The auto attendant can detect incoming fax calls and route them accordingly. To enable this, an auto attendant must answer all incoming calls with your pre-recorded message. It will listen for a fax tone to determine if the call is an incoming fax. If so, the call is routed to the fax machine, otherwise the call follows your Call Handling settings. You must create an auto attendant to use this method.

Figure 23: Automatic fax detection via auto attendant

All incoming calls are answered by the Auto Attendant.

The Auto Attendant then directs the call to the fax or local phone extensions.

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Advantages: Calls are automatically handled for you. No distinctive ring service and no listening to ring patterns is required. Incoming phone lines are shared between all phones and faxes, making better use of your resources.

Disadvantages: Some older fax machines do not emit a fax (CNG) tone. Therefore, the auto attendant cannot detect incoming faxes from those devices.

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