Talkswitch 24-CA, 48-CA/CVA Call Cascade, Local extensions, Select Call Handling Local Extensions

2.4.5 Call Cascade

2.4.5.1 Local extensions

The call cascade feature lets you control routing options for each call to local, remote or ring group extensions.

This section shows how to configure the incoming call cascade options for the local extensions. The call cascade routing options are engaged if the extension is selected by the caller, or if a call is manually transferred to the extension. Once a call enters an extension‘s call cascade sequence, the extension directs the call. It does not follow any other extension‘s options, even if that extension is selected in the cascade sequence. What you see in an extension‘s cascade sequence is exactly what you’ll get. You can set up the call cascade sequences differently for each scheduling mode.

You can customize each extension individually with a wide array of features. It is possible to configure up to three levels of call cascade for each extension.

Example: If a call reaches your desk and you are away, you can have the call sent to a partner at another local extension. If the partner’s extension does not pick up, the call could be routed to your cell phone. If your cell phone is turned off, the call can be returned to your office voicemail.

Start with the steps below. You can modify the call handling options any time. The examples in 2.4.5.4 Call cascade examples on page 97 provide a starting point.

1.Select Call Handling -> Local Extensions.

2.Select the local extension for which you want to set up call cascade.

3.Select one of the two modes. Call handling can be set up differently during business hours and after hours.

4.Click on the tab to modify the call handling options for the given situation (e.g. when extension is Busy or No Answer, etc.)

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