Figure 90: Local extension call cascade

If a call is transferred manually to a local extension that is busy, TalkSwitch follows the call cascade options for that extension.

There are four different call cascade situations for local extensions.

1.Busy

2.No Answer

3.Answered

4.Do Not Disturb

For each of these situations, three cascade destinations are available to control how you want to handle the incoming call to the extension.

1.Busy tab

Cascade options for forwarding calls:

go to voice mailbox

go to local ext.

go to remote ext.

go to ring group

play announcement

invoke Call Waiting

go to auto attendant

queue call

play busy tone

hang up

go to VoIP location

T A L K S W I T C H C O N F I G U R A T I O N

9 1

Page 103
Image 103
Talkswitch 48-CA/CVA, 24-CA manual Busy No Answer Answered Do Not Disturb, Busy tab