Talkswitch 48-CA/CVA, 24-CA manual Configure incoming calls during mode 1, 2 and holiday mode

2.4.3 Telephone Lines

This section describes how TalkSwitch handles incoming calls based on the incoming line and distinctive ring numbers.

Configure incoming calls during mode 1, 2 and holiday mode

Each incoming telephone line has to be set to answer incoming calls using one of the auto attendants. In this example, we will use Auto Attendant 1 and Mode 1 to answer all lines. If you are not using Mode 2 or Holiday Mode, you don‘t need to configure the settings for those modes.

Figure 88: Call handling telephone lines

1.Open the TalkSwitch configuration software.

2.Select Call Handling ->Telephone Lines.

3.Choose Line 1. Each additional line can be configured in succession, following steps 5 and 6.

4.Select Business Hours.

5.From the drop-down menus, select Play auto attendant Switchboard and immediately. This will pick up all incoming calls on Line 1 and play your recorded greeting.

6.Repeat the same setting for each of your incoming lines. Start at step 4 and choose Line 2 and apply steps 5 and 6.

7.Save settings to the unit.

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