Talkswitch 24-CA Transferring calls from a remote extension, Forwarding calls with screening

3.7.2 Transferring calls from a remote extension

You can forward calls to a remote extension without using Centrex or 3-way calling services. Calls can be transferred to any local or remote extension, ring group or voice mailbox. This feature also applies to VoIP numbers.

1. Press * * to place a call on hold at a remote extension anytime during a conversation. You hear the same dial tone as at a local extension and have the following three possibilities:

a) Press * * to retrieve the call placed on hold.

b) Dial any local extension, remote extension or ring group.

c) Press * on an analog phone or Transfer/xfer on a IP phone and the mailbox number to transfer a caller to a voice mailbox.

If the system is configured in the TalkSwitch configuration software under Options -> Transfer Options in the Remote Transfer section to Perform a blind transfer, the system plays the prompt “Call Transferred — Goodbye.” and hangs up after the extension or mailbox is dialed.

If the system is configured in the Transfer Options section to allow call screening, dial * * 4 to complete the transfer or * * 5 to cancel the transfer and return to the caller.

3.7.3 Screening options for forwarded calls

The screening options for call forwarding are configured in the TalkSwitch software using the call cascade Answered options in the remote extension window.

Forwarding calls with screening

When play accept/reject prompt is configured in the Answered call cascade option under Call Handling -> Remote Extension, TalkSwitch plays a pre- recorded prompt to callers asking them to hold and then dials your call forwarding number. When you answer the forwarded call, you hear a prompt saying: “You have a forwarded call. To accept the call, press # . To reject the call, press * .” If you reject the call, it is routed according to the call cascade option specified next to If a call is rejected from this ext.:

When play caller’s name first is configured in the Answered call cascade option, TalkSwitch plays a pre-recorded prompt to callers asking them to record their name at the sound of the tone. TalkSwitch asks the caller to hold and dials the call forwarding telephone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call

1 3 6 T A L K S W I T C H US E R G U I D E • N O R T H A M E R I CA