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Talkswitch 48-CA/CVA, 24-CA manual Reset Mailboxes button, Mailbox data

Models: 24-CA 48-CA/CVA

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Figure 78: Mailbox data

Reset Mailboxes (button)

All greetings, messages and settings for the selected mailbox(es) can be reset.

Figure 79: Reset Mailboxes

If you need to delete a password for a particular voice mailbox (i.e. a user has forgotten the password):

1.Tools -> Voicemail Manager (main menu).

2.Click the Delete Password... button

3.Select the mailbox from the Delete password for mailbox: drop-down list.

T A L K S W I T C H C O N F I G U R A T I O N

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Talkswitch 48-CA/CVA, 24-CA manual Reset Mailboxes button, Mailbox data

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support What you should know WHAT’S in this GUIDE?Networked units installation Single unit installationVoIP installation Connecting devicesFinding the Information YOU Need Where to go for further informationText elements Guide ConventionsTalkswitch Package Contents TA L K S W I T CH InstallationLight State Description Configuration Software System RequirementsUnit Front Panel Unit Back Panel TalkSwitch 24-CAInformation, see 1.8.4 Connecting to the PA public Connecting devices to the music jack onConnection on page 9, 1.9 Networking TalkSwitch units on Information, see 1.8.2 Connecting local extensionInstalling the software for the first time Installing the Configuration SoftwareUpgrading the TalkSwitch software and firmware Installing a memory card onCheck current version About TalkSwitch software versionDownload new software and firmware Click View System InformationUpdating the firmware Initial ConfigurationFile Update Firmware Ethernet connection Connect Talkswitch to a Network or a PCEthernet connection USB ConnectionUSB connection Serial connectionSerial connection Internet connectionInternet connection Click Connect File connectionRestore Firmware button Connecting DevicesThings to consider when placing your TalkSwitch WiringConnecting local extension telephones and other devices Connecting incoming telephone linesConnecting a regular dual-line telephone Connecting a regular single-line telephoneAttach an internal or an external modem Connecting regular multi-line phonesConnecting an IP phone Option 2 Distinctive Ring Connecting fax machinesOption 1 Dedicated Fax Line Option 3 Automatic fax detection via the auto attendant Here’s how the TalkSwitch handles incoming callsConnecting devices to the music jack Networking Talkswitch Units on a LANConnecting to the PA public address jack Connecting TalkSwitch units to a LANPower up all the TalkSwitch units Ethernet switchKeys Result Setting or changing the unit IDHow unit IDs affect system extension numbers Unit ID Keep track of the lines and extensionsOptimizing the system for networked use Configuration settingsOutgoing line hunt groups Auto attendantsMemory card Installing a Memory CardWhat the Flashing Lights Mean Upgrading Talkswitch UnitsDiagnostics for the lights flashing on the unit front panel Verifying the Connections Configuration screen System ConfigurationExit Closes the configuration software TalkSwitchSettings File MenuTools Menu InstalledHelp Menu UsageAbout Configuration navigationSystem InformationConfiguration navigation See 2.4.2 Auto Feature DescriptionSee 2.2.10 On-Hold See 2.5 Call Back/CallClick the next to System Information Administration AdministrationSystem Information Call Detail Record CDR Logging onTo delete a password To enter a new passwordTo change the password Click the next to System Information -IP Configuration IP ConfigurationAutomatic IP configuration Current public WAN IP address Public WAN IP AddressPublic WAN IP address-checker server name Telephone LinesFully Qualified Domain Name Click System Information Telephone LinesWay Calling/Conference Phone numbers sectionCalibrate Lines button Line hunt groupsSelect System Information -Line Hunt Groups Hunt group configurationWhat is Toll Restriction? What is Automatic Route Selection ARS?Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll RestrictionARS leading digits Information Auto Route SelectionExamples of leading digits Direct Line Access Set local extension hunt group accessPassword Protection Emergency Service Numbers sectionInformation Administration Telephone Line 3-Way Calling ServicesFax information Restrict access to premium servicesDedicated fax line Distinctive Ring fax detectionSelect System Information -Fax Information Dedicated fax lineAutomatic fax detection with the auto attendant Fax information System Information Telephone LinesSelect System Information -Telephone Lines Distinctive ring fax detectionSelect Call Handling -Auto Attendant Automatic fax detectionClick Fax Information Fax routing Local extensionsSelect System Information -Local Extensions Configuring a local extension for use with a IP phoneAdditional fields Caller ID Information section Last name/First namePhone Type For VoIP calls, use this numberDirect Line Access... button Supported by TalkSwitchSelect System Information -Remote Extensions Hunt Group Access... buttonRemote extensions Remote extensions Use Same Line ConnectTransferring calls from a remote extension Forwarding calls to a remote extensionSetting up extension ring groups Ring groups featuresExtension ring groups Select System Information -Extension Ring GroupsIdentify types of calls by different ring patterns Different uses for extension ring groupsForwarding calls to a ring group On-Hold/RingbackExternal audio source Music port Select System Information On-Hold/RingbackInternal audio file On-Hold SettingsTransfer Settings Set the volume for Music on HoldMailbox options VoicemailRemote Phone Voicemail notificationDialed notification Dialed Notification Notification Settings buttonIf attempt unsuccessful, try again Configure Notification Options buttonDial notification phone number using Click on the Message Waiting Light tab Message waiting lightMail notification Mail notification tab Click on the E-mail Notification tabExample of an e-mail notification To add an e-mail addressTo modify an e-mail address To remove an e-mail addressSelect Voicemail Global Settings Global SettingsMore e-mail settings Voicemail manager Global Message Waiting IndicatorMailbox data Reset Mailboxes buttonSelect Call Handling Modes Call HandlingModes Click Settings To set holiday modeAuto attendant Adding/configuring an auto attendantConfiguring auto attendant Record Instructions button Record, play or erase auto attendant messagesErase Instructions button Load Auto Attendant buttonView Auto Attendant Time Usage Select routing options for each auto attendantTools Memory Usage Auto Attendant If the caller selects 0 thenIf a fax call is detected then English, 2 for Spanish. In this example, youNo selection was made at the auto attendant Additional features at the auto attendantIf 6 is dialed If 7 is dialedSelect Business Hours Configure incoming calls during mode 1, 2 and holiday modeSelect Call Handling -Telephone Lines Go to voice mailbox Adjust Sequence... buttonPlay auto attendant or Go to voice mailbox VoIP NumbersSelect Call Handling Local Extensions Call CascadeLocal extensions Busy tab Busy No Answer Answered Do Not DisturbAnswered tab No Answer tabRemote extension call cascade Remote extensionsL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring group call cascade Extension ring groups call cascadeHang up Go to VoIP location Go to auto attendant Queue at ring groupIf my extension is busy Call cascade examplesIf I am away from my desk Screening calls from a remote extensionIf I don’t want to be disturbed only local extensions Call BACK/CALL BridgeTwo call back methods How it worksSelect Call Back/Call Bridge Auto Call Back Auto call backUse Announced Message Configuring auto call back Select Call Back/Call Bridge Prompted Call Back Prompted call backCall bridge Accessing and using prompted call back from a telephoneActivating call bridge To add permissions for users Select Options Permissions OptionsPermissions Select the user and click Modify Extension Controls Audio ControlsLine Controls Transferring from a home phone Transfer OptionsRemote transfer Transfer and clearCaller in queue reminder MiscellaneousCall Back ring return If being used with another PBX PBX extension lengthSetting up TalkSwitch behind an existing PBX Other options include TroubleshootingAuto Attendant Transfer Prompts SIP Server RegistrationTransmitted Flash length Auto Attendant AdjustmentsDouble Flash time Way Calling wait timeAuto Route Selection Troubleshooting AdvancedDtmf Detection Minimum required time to detect a Dtmf digitFax Detection Line CPC/Disconnect ClearRingback Control Starting RTP Port VoIP Ports IP Signalling PortI N G TA L K S W I T CH Receiving calls using the auto attendantReceiving calls without the auto attendant Office Making and Receiving Calls Using AN Analog PhoneRestrictions Receiving calls at a local extensionPlace out-of-office calls from a local extension Transferring calls from an extension Placing calls on hold at a local extensionUnscreened transfer Place calls on holdUnscreened Transfer Screened transferParking a call Parking and retrieving calls at a local extensionRetrieving a parked call at another local extension Screened TransferQueuing calls to a single extension Using call park with the paging optionQueuing and retrieving callers Queuing callers to an extension ring group Using call waitingTwo outside callers and one local extension Two local TalkSwitch extensions and one outside callerConference calling Making calls from a local IP extension IP phone Office Making and Receiving Calls Using AN IP PhoneReceiving calls at a local IP extension Hold Hold and transferTransfer from a IP extension to any outside number Retrieving a parked call Call park Parking and retrieving callersParking a caller Two TalkSwitch local extensions and one outside caller Using the TalkSwitch call waiting featureConference calling with TalkSwitch Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Automatic call forwarding Three ways to forward callsManual call forwarding Conditional call forwardingForwarding calls with screening Transferring calls from a remote extensionScreening options for forwarded calls Making calls Calls over VoIP with IP phones and GatewaysReceiving calls Using the Voicemail SystemActivating voicemail boxes Press Transfer or xfer Retrieving messages and accessing a voice mailboxPress 2 to change greeting options Press 1 to listen to messagesPress 4 to record your name for the dial-by-name directory Recording an announcement on a regular or an IP phonePress 3 to change personal options Music on hold and call forwarding to remote extensions Music on HoldPager and cell phone notification Automatic mode switching using the time scheduler Mode Switching OptionsManual mode switching Bridge session, press # # before hanging up Using call bridgeActivate call back Using call backAccepting the call back Enabling Call Detail Record CDR Logging CA L L D E T a I L RE CO RD C D R LO G G I N GRetrieving Data Web interface Store to File on TalkSwitchFile Save to TalkSwitch Log in window CDR web interface Serial interface Real-time to Serial PortClick on Transfer Capture Text ConnectingAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example Introduction to Voip VO I P I N F O R M a T I O NRouter/NAT/firewall Optimizing Your IP Network for VoipBroadband connection Confirm sufficient network capacity for VoIP Connecting to a LAN and IP networkUDP Confirm router/firewall path for voice dataConnect TalkSwitch or SIP-compatible gateways Setting UP a Voip NetworkPrioritize your voice traffic Ddns SupportWhich location and unit should be the SIP server? Select which TalkSwitch to use as the SIP network serverAssign phone numbers to each VoIP location Configure TalkSwitch IP addresses Voip ConfigurationSet the TalkSwitch local IP address TalkSwitch System Configuration window, selectLocal IP configuration Set the TalkSwitch public IP addressSelect System Information VoIP Configuration Configure TalkSwitch ProfileTalkSwitch Profile Registrar Server Name Proxy Server NamePassword User Name and Password section User/AccountVoIP lines available for use with the TalkSwitch network Outbound ProxyView Registrar Entries button Maximum number of VoIP lines for outgoing callsCodec Options button View Registration Status button Service Provider profileService Provider profile Service Provider NameVoIP Lines System Information VoIP Numbers Assign VoIP phone numbersCall Handling VoIP Numbers Configure call handling for VoIP numbersSystem Information -VoIP Numbers Assign service provider phone numbersHigh-speed connections on both ends of the call How does VoIP work?Does a VoIP call sound like a regular phone call? Choose the right codec for your location What is SIP?Can a firewall prevent VoIP calls from passing through? Format Type UnitCan a VPN help to carry data securely over the Internet? What is a VPN?What is a IP Proxy and Registrar? What is NAT and how does it affect VoIP?How often will my public IP address change? What is a port number? Voip Network Administration Form Problems that may occur during configuration TroubleshootingAm not able to retrieve settings from TalkSwitch Am unable to configure TalkSwitch using a touchtone phoneAuto attendant does not play when calls come Problems that may occur while using the TalkSwitch featuresAuto attendant Auto attendant message is broken up or very faintMusic on hold Callers hear only silence when put on hold at an extensionCall routing with local extensions and home phones Auto attendant is transferring calls to the wrong extension’m unable to place intercom calls from a local extension Other possible local extension problemsAnswering and fax machines Multiple TalkSwitch units connected to the same LAN Calls are not always reaching my voicemail Calls across the LAN are lower in volumeCallers complain the sound is distorted or choppy SupportL K S W I T C H US E R G U I D E N O R T H a M E RI CA Other 3-digit numbers About functions and commandsExtension numbers Unit Flash/Hold There are 10 parking spots for the entire system Flash/Hold atFor last call 510500-509 Keys Function performed Functions you can access from outside phones300-309 3, 4P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a What does single and double-flash do? When would you use double-flash?Call Hold and Flash Page Mode scheduling and power interruptions TalkSwitch settings and configurationsCalling features Page F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Safety precautionsFCC Part Important Notices FCC and IC WarningsActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E DOC Compliance Warranty ServiceCanadian Goods Being Returned to Canada If purchased from TalkSwitchIf purchased from a reseller Page System 24-CA 48-CA 48-CVA Specification SWeight 24-CA 48-CA Dimensions H x W x LAnalog extension interface Analog trunksCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page M E / O F F I CE W I R I N G G U I D E Basic residential phone wiring Looped wiringDemarcation Point Single-line wiringDual-line wiring Disadvantages Connecting to TalkSwitch rear panel Using a dual-line phone jackRe-wiring demarcation point Adding extension block From demarcation point Connecting to TalkSwitchL K S W I T C H U S E R G U I D E N O R T H a M E R I C a # Number/pound sign Star/asterisk signWay calling/conference call Call backCentrex/Plexar ConnectorCOM port Communications softwareDriver Distinctive ringDual-line telephone ExtensionIcon Keypad commandsIntercom InterfaceLink button Line 1, 2, 3, orLocal extension ModemRegistered jacks PromptRemote extension RJ-11Serial port SIP serverTerminal adapter UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E