Configure call handling for VoIP numbers | Talkswitch 24-CA guide

keep track of all phone numbers assigned to each location to prevent duplicate numbers in multiple locations. We recommend that you use the numbers 250–299. It will facilitate calling from extensions and auto attendants.

Ensure that each number assigned is unique in the network.

For each TalkSwitch unit with VoIP lines on the network, you can assign up to 12 VoIP phone numbers, increasing the number of inbound VoIP call handling options available.

4.Repeat the above steps for VoIP numbers 2-12.

5.For systems with multiple units, repeat the process for each TalkSwitch unit (click on the tabs labeled TalkSwitch 1, TalkSwitch 2, TalkSwitch 3, and TalkSwitch 4).

If you are upgrading from release 3.21 or earlier software, numbers previously assigned to VoIP lines will be mapped to the 12 available VoIP numbers. The numbers may not appear on consecutive VoIP number tabs. Check each tab after the upgrade is complete.

5.4.3.2 Configure call handling for VoIP numbers

Configuring call handling for VoIP numbers customizes TalkSwitch to fit the unique needs of your business. These call handling options are similar to the options available for your regular phone lines. Perform the following steps to configure VoIP call handling options for each networked TalkSwitch unit with VoIP lines.

1.In the TalkSwitch System Configuration window, select

Call Handling -> VoIP Numbers.

2.Select your first VoIP number (It will be labeled with the number you assigned in Assign VoIP Phone Numbers above).

3.From the drop-down list next to On an incoming call during mode:, select the mode to configure (for example, Mode 1).

4.From the drop-down lists, select Ring extensions only, Play auto attendant, or Go to voice mailbox.

•For Ring extensions only, select the extensions from the list (by default they are all selected).

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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual Configure call handling for VoIP numbers, Call Handling VoIP Numbers

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should know Single unit installation Networked units installationVoIP installation Connecting devices Where to go for further information Finding the Information YOU Need Guide Conventions Text elements TA L K S W I T CH Installation Talkswitch Package Contents Unit Front Panel Configuration Software System RequirementsLight State Description TalkSwitch 24-CA Unit Back Panel Connecting devices to the music jack on Information, see 1.8.4 Connecting to the PA publicConnection on page 9, 1.9 Networking TalkSwitch units on Information, see 1.8.2 Connecting local extension Installing the Configuration Software Installing the software for the first timeUpgrading the TalkSwitch software and firmware Installing a memory card on About TalkSwitch software version Check current version Click View System Information Download new software and firmware File Update Firmware Initial ConfigurationUpdating the firmware Connect Talkswitch to a Network or a PC Ethernet connection USB Connection Ethernet connection Serial connection USB connection Internet connection Serial connection Internet connection File connection Click Connect Connecting Devices Restore Firmware buttonThings to consider when placing your TalkSwitch Wiring Connecting incoming telephone lines Connecting local extension telephones and other devices Connecting a regular single-line telephone Connecting a regular dual-line telephone Connecting an IP phone Connecting regular multi-line phonesAttach an internal or an external modem Option 1 Dedicated Fax Line Connecting fax machinesOption 2 Distinctive Ring Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendant Networking Talkswitch Units on a LAN Connecting devices to the music jackConnecting to the PA public address jack Connecting TalkSwitch units to a LAN Ethernet switch Power up all the TalkSwitch units How unit IDs affect system extension numbers Setting or changing the unit IDKeys Result Keep track of the lines and extensions Unit ID Configuration settings Optimizing the system for networked useOutgoing line hunt groups Auto attendants Installing a Memory Card Memory card Diagnostics for the lights flashing on the unit front panel Upgrading Talkswitch UnitsWhat the Flashing Lights Mean Verifying the Connections System Configuration Configuration screen TalkSwitch Exit Closes the configuration softwareSettings File Menu Installed Tools MenuHelp Menu Usage Configuration navigation AboutSystem Information Configuration navigation Feature Description See 2.4.2 AutoSee 2.2.10 On-Hold See 2.5 Call Back/Call Administration Click the next to System Information AdministrationSystem Information Call Detail Record CDR Logging on To change the password To enter a new passwordTo delete a password IP Configuration Click the next to System Information -IP Configuration Automatic IP configuration Public WAN IP Address Current public WAN IP address Telephone Lines Public WAN IP address-checker server nameFully Qualified Domain Name Click System Information Telephone Lines Phone numbers section Way Calling/Conference Line hunt groups Calibrate Lines button Hunt group configuration Select System Information -Line Hunt Groups What is Automatic Route Selection ARS? What is Toll Restriction?Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll Restriction Information Auto Route Selection ARS leading digits Examples of leading digits Set local extension hunt group access Direct Line Access Emergency Service Numbers section Password ProtectionInformation Administration Telephone Line 3-Way Calling Services Restrict access to premium services Fax informationDedicated fax line Distinctive Ring fax detection Automatic fax detection with the auto attendant Dedicated fax lineSelect System Information -Fax Information System Information Telephone Lines Fax information Distinctive ring fax detection Select System Information -Telephone Lines Click Fax Information Automatic fax detectionSelect Call Handling -Auto Attendant Local extensions Fax routing Configuring a local extension for use with a IP phone Select System Information -Local ExtensionsAdditional fields Caller ID Information section Last name/First name For VoIP calls, use this number Phone Type Supported by TalkSwitch Direct Line Access... button Remote extensions Hunt Group Access... buttonSelect System Information -Remote Extensions Use Same Line Connect Remote extensions Forwarding calls to a remote extension Transferring calls from a remote extension Ring groups features Setting up extension ring groupsExtension ring groups Select System Information -Extension Ring Groups Different uses for extension ring groups Identify types of calls by different ring patterns External audio source On-Hold/RingbackForwarding calls to a ring group Select System Information On-Hold/Ringback Music port On-Hold Settings Internal audio file Set the volume for Music on Hold Transfer Settings Voicemail Mailbox options Dialed notification Voicemail notificationRemote Phone Notification Settings button Dialed Notification Dial notification phone number using Configure Notification Options buttonIf attempt unsuccessful, try again Mail notification Message waiting lightClick on the Message Waiting Light tab Click on the E-mail Notification tab Mail notification tab To add an e-mail address Example of an e-mail notificationTo modify an e-mail address To remove an e-mail address Global Settings Select Voicemail Global Settings More e-mail settings Global Message Waiting Indicator Voicemail manager Reset Mailboxes button Mailbox data Modes Call HandlingSelect Call Handling Modes To set holiday mode Click Settings Adding/configuring an auto attendant Auto attendant Configuring auto attendant Record, play or erase auto attendant messages Record Instructions button Load Auto Attendant button Erase Instructions button Select routing options for each auto attendant View Auto Attendant Time UsageTools Memory Usage Auto Attendant If the caller selects 0 then English, 2 for Spanish. In this example, you If a fax call is detected then Additional features at the auto attendant No selection was made at the auto attendantIf 6 is dialed If 7 is dialed Select Call Handling -Telephone Lines Configure incoming calls during mode 1, 2 and holiday modeSelect Business Hours Adjust Sequence... button Go to voice mailbox VoIP Numbers Play auto attendant or Go to voice mailbox Local extensions Call CascadeSelect Call Handling Local Extensions Busy No Answer Answered Do Not Disturb Busy tab No Answer tab Answered tab Remote extensions Remote extension call cascade L K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascade Go to auto attendant Queue at ring group Hang up Go to VoIP location Call cascade examples If my extension is busyIf I am away from my desk Screening calls from a remote extension Call BACK/CALL Bridge If I don’t want to be disturbed only local extensionsTwo call back methods How it works Auto call back Select Call Back/Call Bridge Auto Call Back Use Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call Back Accessing and using prompted call back from a telephone Call bridge Activating call bridge Permissions OptionsTo add permissions for users Select Options Permissions Select the user and click Modify Line Controls Audio ControlsExtension Controls Transfer Options Transferring from a home phone Transfer and clear Remote transfer Miscellaneous Caller in queue reminderCall Back ring return If being used with another PBX PBX extension length Setting up TalkSwitch behind an existing PBX Troubleshooting Other options includeAuto Attendant Transfer Prompts SIP Server Registration Auto Attendant Adjustments Transmitted Flash lengthDouble Flash time Way Calling wait time Troubleshooting Advanced Auto Route SelectionDtmf Detection Minimum required time to detect a Dtmf digit Ringback Control Line CPC/Disconnect ClearFax Detection VoIP Ports IP Signalling Port Starting RTP Port Receiving calls using the auto attendant I N G TA L K S W I T CH Office Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendant Place out-of-office calls from a local extension Receiving calls at a local extensionRestrictions Placing calls on hold at a local extension Transferring calls from an extensionUnscreened transfer Place calls on hold Screened transfer Unscreened Transfer Parking and retrieving calls at a local extension Parking a callRetrieving a parked call at another local extension Screened Transfer Queuing and retrieving callers Using call park with the paging optionQueuing calls to a single extension Using call waiting Queuing callers to an extension ring group Conference calling Two local TalkSwitch extensions and one outside callerTwo outside callers and one local extension Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phone Receiving calls at a local IP extension Hold and transfer Hold Transfer from a IP extension to any outside number Parking a caller Call park Parking and retrieving callersRetrieving a parked call Conference calling with TalkSwitch Using the TalkSwitch call waiting featureTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Three ways to forward calls Automatic call forwardingManual call forwarding Conditional call forwarding Screening options for forwarded calls Transferring calls from a remote extensionForwarding calls with screening Calls over VoIP with IP phones and Gateways Making calls Activating voicemail boxes Using the Voicemail SystemReceiving calls Retrieving messages and accessing a voice mailbox Press Transfer or xfer Press 1 to listen to messages Press 2 to change greeting options Press 3 to change personal options Recording an announcement on a regular or an IP phonePress 4 to record your name for the dial-by-name directory Pager and cell phone notification Music on HoldMusic on hold and call forwarding to remote extensions Manual mode switching Mode Switching OptionsAutomatic mode switching using the time scheduler Using call bridge Bridge session, press # # before hanging up Using call back Activate call back Accepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR Logging File Save to TalkSwitch Web interface Store to File on TalkSwitchRetrieving Data Log in window Serial interface Real-time to Serial Port CDR web interface Connecting Click on Transfer Capture Text Analyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to Voip Broadband connection Optimizing Your IP Network for VoipRouter/NAT/firewall Connecting to a LAN and IP network Confirm sufficient network capacity for VoIP Confirm router/firewall path for voice data UDP Setting UP a Voip Network Connect TalkSwitch or SIP-compatible gatewaysPrioritize your voice traffic Ddns Support Select which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server? Assign phone numbers to each VoIP location Voip Configuration Configure TalkSwitch IP addressesSet the TalkSwitch local IP address TalkSwitch System Configuration window, select Set the TalkSwitch public IP address Local IP configuration TalkSwitch Profile Configure TalkSwitch ProfileSelect System Information VoIP Configuration Proxy Server Name Registrar Server Name User Name and Password section User/Account PasswordVoIP lines available for use with the TalkSwitch network Outbound Proxy Codec Options button Maximum number of VoIP lines for outgoing callsView Registrar Entries button Service Provider profile View Registration Status button Service Provider Name Service Provider profile VoIP Lines Assign VoIP phone numbers System Information VoIP Numbers Configure call handling for VoIP numbers Call Handling VoIP Numbers Assign service provider phone numbers System Information -VoIP Numbers Does a VoIP call sound like a regular phone call? How does VoIP work?High-speed connections on both ends of the call What is SIP? Choose the right codec for your locationCan a firewall prevent VoIP calls from passing through? Format Type Unit What is a VPN? Can a VPN help to carry data securely over the Internet? What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar? How often will my public IP address change? What is a port number? Voip Network Administration Form Troubleshooting Problems that may occur during configurationAm not able to retrieve settings from TalkSwitch Am unable to configure TalkSwitch using a touchtone phone Problems that may occur while using the TalkSwitch features Auto attendant does not play when calls comeAuto attendant Auto attendant message is broken up or very faint Callers hear only silence when put on hold at an extension Music on holdCall routing with local extensions and home phones Auto attendant is transferring calls to the wrong extension Answering and fax machines Other possible local extension problems’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemail Support Callers complain the sound is distorted or choppy L K S W I T C H US E R G U I D E N O R T H a M E RI CA Extension numbers Unit About functions and commandsOther 3-digit numbers Flash/Hold at Flash/Hold There are 10 parking spots for the entire system 500-509 510For last call Functions you can access from outside phones Keys Function performed300-309 3, 4 P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call Hold and Flash When would you use double-flash?What does single and double-flash do? Page Calling features TalkSwitch settings and configurationsMode scheduling and power interruptions Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Important Notices FCC and IC Warnings FCC Part Acta TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC Compliance If purchased from a reseller If purchased from TalkSwitchCanadian Goods Being Returned to Canada Page Specification S System 24-CA 48-CA 48-CVA Dimensions H x W x L Weight 24-CA 48-CAAnalog extension interface Analog trunks CO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D E Dual-line wiring Single-line wiringDemarcation Point Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panel Re-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation point L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Star/asterisk sign # Number/pound signWay calling/conference call Call back Connector Centrex/PlexarCOM port Communications software Distinctive ring DriverDual-line telephone Extension Keypad commands IconIntercom Interface Line 1, 2, 3, or Link buttonLocal extension Modem Prompt Registered jacksRemote extension RJ-11 SIP server Serial portTerminal adapter UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E