Manuals / Talkswitch / Computer Equipment / Network Hardware

Talkswitch 24-CA, 48-CA/CVA manual L K S W I T C H US E R G U I D E N O R T H a M E R I C a

Models: 24-CA 48-CA/CVA

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Select the number of rings and select one of the actions.

For remote extensions it is very important to allow enough time for the telephone network to connect to the phone. For example, a call to a cell phone or PDA may take 12 seconds (i.e. 2 rings) just to connect.

The action drop-down list is the same as for the Busy tab except that the option play busy tone is replaced by keep ringing and there is no queue at ring group option.

3.Answered tab — routing options when this extension answers or rejects a screened call

Selecting play caller‘s name first prompts callers to record their name at the auto attendant. When you answer the call at the extension, the caller’s name is announced. At this point, you can accept the call by

pressing	# or reroute the call to the Cascade options on this tab by
pressing	* . If you hang up or do not answer, the call will be routed to

this cascade but it may take several seconds more for the system to redirect the call.

Routing/forwarding options for rejected calls:

•go to voice mailbox

•go to local ext.

•go to remote ext.

•go to ring group

•play announcement

•go to auto attendant

•hang up

•go to VoIP location

If you select stay connected, the call cascade options are grayed out. TalkSwitch can forwarded calls when prompting is enabled. If you use one of the prompted methods for this remote extension, enable Music on Hold and do not use 3-way calling to forward calls to this remote extension, the call cascade is seamless to the callers. They hear music throughout the entire process of trying to locate you.

If a call is forwarded to a remote extension from a call cascade sequence and has play caller‘s name first or play accept/reject prompt enabled, the remote extension hears: “This is Call Cascade...” instead of “This is Call Forward...”. This indicates to you that the call is rejected and sends the caller to the next call cascade option of the extension that forwarded the call. It does not follow the remote extension‘s answer call cascade options.

9 4	T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual L K S W I T C H US E R G U I D E N O R T H a M E R I C a

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should knowVoIP installation Single unit installationNetworked units installation Connecting devicesWhere to go for further information Finding the Information YOU NeedGuide Conventions Text elementsTA L K S W I T CH Installation Talkswitch Package ContentsUnit Front Panel Configuration Software System RequirementsLight State Description TalkSwitch 24-CA Unit Back PanelConnection on page 9, 1.9 Networking TalkSwitch units on Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Information, see 1.8.2 Connecting local extensionUpgrading the TalkSwitch software and firmware Installing the Configuration SoftwareInstalling the software for the first time Installing a memory card onAbout TalkSwitch software version Check current versionClick View System Information Download new software and firmwareFile Update Firmware Initial ConfigurationUpdating the firmware Connect Talkswitch to a Network or a PC Ethernet connectionUSB Connection Ethernet connectionSerial connection USB connectionInternet connection Serial connectionInternet connection File connection Click ConnectThings to consider when placing your TalkSwitch Connecting DevicesRestore Firmware button WiringConnecting incoming telephone lines Connecting local extension telephones and other devicesConnecting a regular single-line telephone Connecting a regular dual-line telephoneConnecting an IP phone Connecting regular multi-line phonesAttach an internal or an external modem Option 1 Dedicated Fax Line Connecting fax machinesOption 2 Distinctive Ring Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendantConnecting to the PA public address jack Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting TalkSwitch units to a LANEthernet switch Power up all the TalkSwitch unitsHow unit IDs affect system extension numbers Setting or changing the unit IDKeys Result Keep track of the lines and extensions Unit IDOutgoing line hunt groups Configuration settingsOptimizing the system for networked use Auto attendantsInstalling a Memory Card Memory cardDiagnostics for the lights flashing on the unit front panel Upgrading Talkswitch UnitsWhat the Flashing Lights Mean Verifying the Connections System Configuration Configuration screenSettings TalkSwitchExit Closes the configuration software File MenuHelp Menu InstalledTools Menu UsageSystem Configuration navigationAbout InformationConfiguration navigation See 2.2.10 On-Hold Feature DescriptionSee 2.4.2 Auto See 2.5 Call Back/CallSystem Information AdministrationClick the next to System Information Administration Call Detail Record CDR Logging onTo change the password To enter a new passwordTo delete a password IP Configuration Click the next to System Information -IP ConfigurationAutomatic IP configuration Public WAN IP Address Current public WAN IP addressFully Qualified Domain Name Telephone LinesPublic WAN IP address-checker server name Click System Information Telephone LinesPhone numbers section Way Calling/ConferenceLine hunt groups Calibrate Lines buttonHunt group configuration Select System Information -Line Hunt GroupsAutomatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Planning Automatic Route Selection and Toll RestrictionInformation Auto Route Selection ARS leading digitsExamples of leading digits Set local extension hunt group access Direct Line AccessInformation Administration Emergency Service Numbers sectionPassword Protection Telephone Line 3-Way Calling ServicesDedicated fax line Restrict access to premium servicesFax information Distinctive Ring fax detectionAutomatic fax detection with the auto attendant Dedicated fax lineSelect System Information -Fax Information System Information Telephone Lines Fax informationDistinctive ring fax detection Select System Information -Telephone LinesClick Fax Information Automatic fax detectionSelect Call Handling -Auto Attendant Local extensions Fax routingAdditional fields Caller ID Information section Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Last name/First nameFor VoIP calls, use this number Phone TypeSupported by TalkSwitch Direct Line Access... buttonRemote extensions Hunt Group Access... buttonSelect System Information -Remote Extensions Use Same Line Connect Remote extensionsForwarding calls to a remote extension Transferring calls from a remote extensionExtension ring groups Ring groups featuresSetting up extension ring groups Select System Information -Extension Ring GroupsDifferent uses for extension ring groups Identify types of calls by different ring patternsExternal audio source On-Hold/RingbackForwarding calls to a ring group Select System Information On-Hold/Ringback Music portOn-Hold Settings Internal audio fileSet the volume for Music on Hold Transfer SettingsVoicemail Mailbox optionsDialed notification Voicemail notificationRemote Phone Notification Settings button Dialed NotificationDial notification phone number using Configure Notification Options buttonIf attempt unsuccessful, try again Mail notification Message waiting lightClick on the Message Waiting Light tab Click on the E-mail Notification tab Mail notification tabTo modify an e-mail address To add an e-mail addressExample of an e-mail notification To remove an e-mail addressGlobal Settings Select Voicemail Global SettingsMore e-mail settings Global Message Waiting Indicator Voicemail managerReset Mailboxes button Mailbox dataModes Call HandlingSelect Call Handling Modes To set holiday mode Click SettingsAdding/configuring an auto attendant Auto attendantConfiguring auto attendant Record, play or erase auto attendant messages Record Instructions buttonLoad Auto Attendant button Erase Instructions buttonTools Memory Usage Auto Attendant Select routing options for each auto attendantView Auto Attendant Time Usage If the caller selects 0 thenEnglish, 2 for Spanish. In this example, you If a fax call is detected thenIf 6 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 7 is dialedSelect Call Handling -Telephone Lines Configure incoming calls during mode 1, 2 and holiday modeSelect Business Hours Adjust Sequence... button Go to voice mailboxVoIP Numbers Play auto attendant or Go to voice mailboxLocal extensions Call CascadeSelect Call Handling Local Extensions Busy No Answer Answered Do Not Disturb Busy tabNo Answer tab Answered tabRemote extensions Remote extension call cascadeL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascadeGo to auto attendant Queue at ring group Hang up Go to VoIP locationIf I am away from my desk Call cascade examplesIf my extension is busy Screening calls from a remote extensionTwo call back methods Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions How it worksAuto call back Select Call Back/Call Bridge Auto Call BackUse Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call BackAccessing and using prompted call back from a telephone Call bridgeActivating call bridge Permissions OptionsTo add permissions for users Select Options Permissions Select the user and click Modify Line Controls Audio ControlsExtension Controls Transfer Options Transferring from a home phoneTransfer and clear Remote transferCall Back ring return MiscellaneousCaller in queue reminder If being used with another PBX PBX extension lengthSetting up TalkSwitch behind an existing PBX Auto Attendant Transfer Prompts TroubleshootingOther options include SIP Server RegistrationDouble Flash time Auto Attendant AdjustmentsTransmitted Flash length Way Calling wait timeDtmf Detection Troubleshooting AdvancedAuto Route Selection Minimum required time to detect a Dtmf digitRingback Control Line CPC/Disconnect ClearFax Detection VoIP Ports IP Signalling Port Starting RTP PortReceiving calls using the auto attendant I N G TA L K S W I T CHOffice Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendantPlace out-of-office calls from a local extension Receiving calls at a local extensionRestrictions Unscreened transfer Placing calls on hold at a local extensionTransferring calls from an extension Place calls on holdScreened transfer Unscreened TransferRetrieving a parked call at another local extension Parking and retrieving calls at a local extensionParking a call Screened TransferQueuing and retrieving callers Using call park with the paging optionQueuing calls to a single extension Using call waiting Queuing callers to an extension ring groupConference calling Two local TalkSwitch extensions and one outside callerTwo outside callers and one local extension Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phoneReceiving calls at a local IP extension Hold and transfer HoldTransfer from a IP extension to any outside number Parking a caller Call park Parking and retrieving callersRetrieving a parked call Conference calling with TalkSwitch Using the TalkSwitch call waiting featureTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Manual call forwarding Three ways to forward callsAutomatic call forwarding Conditional call forwardingScreening options for forwarded calls Transferring calls from a remote extensionForwarding calls with screening Calls over VoIP with IP phones and Gateways Making callsActivating voicemail boxes Using the Voicemail SystemReceiving calls Retrieving messages and accessing a voice mailbox Press Transfer or xferPress 1 to listen to messages Press 2 to change greeting optionsPress 3 to change personal options Recording an announcement on a regular or an IP phonePress 4 to record your name for the dial-by-name directory Pager and cell phone notification Music on HoldMusic on hold and call forwarding to remote extensions Manual mode switching Mode Switching OptionsAutomatic mode switching using the time scheduler Using call bridge Bridge session, press # # before hanging upUsing call back Activate call backAccepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR LoggingFile Save to TalkSwitch Web interface Store to File on TalkSwitchRetrieving Data Log in window Serial interface Real-time to Serial Port CDR web interfaceConnecting Click on Transfer Capture TextAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to VoipBroadband connection Optimizing Your IP Network for VoipRouter/NAT/firewall Connecting to a LAN and IP network Confirm sufficient network capacity for VoIPConfirm router/firewall path for voice data UDPPrioritize your voice traffic Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Ddns SupportSelect which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server?Assign phone numbers to each VoIP location Set the TalkSwitch local IP address Voip ConfigurationConfigure TalkSwitch IP addresses TalkSwitch System Configuration window, selectSet the TalkSwitch public IP address Local IP configurationTalkSwitch Profile Configure TalkSwitch ProfileSelect System Information VoIP Configuration Proxy Server Name Registrar Server NameVoIP lines available for use with the TalkSwitch network User Name and Password section User/AccountPassword Outbound ProxyCodec Options button Maximum number of VoIP lines for outgoing callsView Registrar Entries button Service Provider profile View Registration Status buttonService Provider Name Service Provider profileVoIP Lines Assign VoIP phone numbers System Information VoIP NumbersConfigure call handling for VoIP numbers Call Handling VoIP NumbersAssign service provider phone numbers System Information -VoIP NumbersDoes a VoIP call sound like a regular phone call? How does VoIP work?High-speed connections on both ends of the call Can a firewall prevent VoIP calls from passing through? What is SIP?Choose the right codec for your location Format Type UnitWhat is a VPN? Can a VPN help to carry data securely over the Internet?What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar?How often will my public IP address change? What is a port number? Voip Network Administration Form Am not able to retrieve settings from TalkSwitch TroubleshootingProblems that may occur during configuration Am unable to configure TalkSwitch using a touchtone phoneAuto attendant Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendant message is broken up or very faintCall routing with local extensions and home phones Callers hear only silence when put on hold at an extensionMusic on hold Auto attendant is transferring calls to the wrong extensionAnswering and fax machines Other possible local extension problems’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemailSupport Callers complain the sound is distorted or choppyL K S W I T C H US E R G U I D E N O R T H a M E RI CA Extension numbers Unit About functions and commandsOther 3-digit numbers Flash/Hold at Flash/Hold There are 10 parking spots for the entire system500-509 510For last call 300-309 Functions you can access from outside phonesKeys Function performed 3, 4P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call Hold and Flash When would you use double-flash?What does single and double-flash do? Page Calling features TalkSwitch settings and configurationsMode scheduling and power interruptions Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O NImportant Notices FCC and IC Warnings FCC PartActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC ComplianceIf purchased from a reseller If purchased from TalkSwitchCanadian Goods Being Returned to Canada Page Specification S System 24-CA 48-CA 48-CVAAnalog extension interface Dimensions H x W x LWeight 24-CA 48-CA Analog trunksCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D EDual-line wiring Single-line wiringDemarcation Point Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panelRe-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation pointL K S W I T C H U S E R G U I D E N O R T H a M E R I C a Way calling/conference call Star/asterisk sign# Number/pound sign Call backCOM port ConnectorCentrex/Plexar Communications softwareDual-line telephone Distinctive ringDriver ExtensionIntercom Keypad commandsIcon InterfaceLocal extension Line 1, 2, 3, orLink button ModemRemote extension PromptRegistered jacks RJ-11Terminal adapter SIP serverSerial port UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E