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Talkswitch 48-CA/CVA, 24-CA manual CA L L D E T a I L RE CO RD C D R LO G G I N G

Models: 24-CA 48-CA/CVA

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C H A P T E R 4

CA L L D E T A I L RE CO RD ( C D R ) LO G G I N G

This chapter covers the setup and retrieval of records generated by calls through the phone system.

The Store to File on TalkSwitch option is recommended for all units with LAN ports. The Real-time to Serial option is only available with units that have a serial port.

4.1 ENABLING CALL DETAIL RECORD (CDR) LOGGING

Units can report the CDRs in real-time to a computer connected to the Serial port, or log the CDRs in a file on the unit itself.

If multiple units are networked on a LAN, the CDR data is stored on unit 1.

1.Connect TalkSwitch to your computer and open the TalkSwitch configuration software.

2.Click Tools -> Call Logging Output.

3.Select Real-time to Serial Port or Store to File on TalkSwitch.

Figure 112: Call log output options

C A L L D E T A I L R E C O R D ( C D R ) L O G G I N G

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Talkswitch 48-CA/CVA, 24-CA manual CA L L D E T a I L RE CO RD C D R LO G G I N G, Enabling Call Detail Record CDR Logging

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support What you should know WHAT’S in this GUIDE?Connecting devices Single unit installationNetworked units installation VoIP installationFinding the Information YOU Need Where to go for further informationText elements Guide ConventionsTalkswitch Package Contents TA L K S W I T CH InstallationConfiguration Software System Requirements Unit Front PanelLight State Description Unit Back Panel TalkSwitch 24-CAInformation, see 1.8.2 Connecting local extension Connecting devices to the music jack onInformation, see 1.8.4 Connecting to the PA public Connection on page 9, 1.9 Networking TalkSwitch units onInstalling a memory card on Installing the Configuration SoftwareInstalling the software for the first time Upgrading the TalkSwitch software and firmwareCheck current version About TalkSwitch software versionDownload new software and firmware Click View System InformationInitial Configuration File Update FirmwareUpdating the firmware Ethernet connection Connect Talkswitch to a Network or a PCEthernet connection USB ConnectionUSB connection Serial connectionSerial connection Internet connectionInternet connection Click Connect File connectionWiring Connecting DevicesRestore Firmware button Things to consider when placing your TalkSwitchConnecting local extension telephones and other devices Connecting incoming telephone linesConnecting a regular dual-line telephone Connecting a regular single-line telephoneConnecting regular multi-line phones Connecting an IP phoneAttach an internal or an external modem Connecting fax machines Option 1 Dedicated Fax LineOption 2 Distinctive Ring Option 3 Automatic fax detection via the auto attendant Here’s how the TalkSwitch handles incoming callsConnecting TalkSwitch units to a LAN Networking Talkswitch Units on a LANConnecting devices to the music jack Connecting to the PA public address jackPower up all the TalkSwitch units Ethernet switchSetting or changing the unit ID How unit IDs affect system extension numbersKeys Result Unit ID Keep track of the lines and extensionsAuto attendants Configuration settingsOptimizing the system for networked use Outgoing line hunt groupsMemory card Installing a Memory CardUpgrading Talkswitch Units Diagnostics for the lights flashing on the unit front panelWhat the Flashing Lights Mean Verifying the Connections Configuration screen System ConfigurationFile Menu TalkSwitchExit Closes the configuration software SettingsUsage InstalledTools Menu Help MenuInformation Configuration navigationAbout SystemConfiguration navigation See 2.5 Call Back/Call Feature DescriptionSee 2.4.2 Auto See 2.2.10 On-HoldCall Detail Record CDR Logging on AdministrationClick the next to System Information Administration System InformationTo enter a new password To change the passwordTo delete a password Click the next to System Information -IP Configuration IP ConfigurationAutomatic IP configuration Current public WAN IP address Public WAN IP AddressClick System Information Telephone Lines Telephone LinesPublic WAN IP address-checker server name Fully Qualified Domain NameWay Calling/Conference Phone numbers sectionCalibrate Lines button Line hunt groupsSelect System Information -Line Hunt Groups Hunt group configurationPlanning Automatic Route Selection and Toll Restriction What is Automatic Route Selection ARS?What is Toll Restriction? Automatic Route Selection and Toll RestrictionARS leading digits Information Auto Route SelectionExamples of leading digits Direct Line Access Set local extension hunt group accessTelephone Line 3-Way Calling Services Emergency Service Numbers sectionPassword Protection Information AdministrationDistinctive Ring fax detection Restrict access to premium servicesFax information Dedicated fax lineDedicated fax line Automatic fax detection with the auto attendantSelect System Information -Fax Information Fax information System Information Telephone LinesSelect System Information -Telephone Lines Distinctive ring fax detectionAutomatic fax detection Click Fax InformationSelect Call Handling -Auto Attendant Fax routing Local extensionsLast name/First name Configuring a local extension for use with a IP phoneSelect System Information -Local Extensions Additional fields Caller ID Information sectionPhone Type For VoIP calls, use this numberDirect Line Access... button Supported by TalkSwitchHunt Group Access... button Remote extensionsSelect System Information -Remote Extensions Remote extensions Use Same Line ConnectTransferring calls from a remote extension Forwarding calls to a remote extensionSelect System Information -Extension Ring Groups Ring groups featuresSetting up extension ring groups Extension ring groupsIdentify types of calls by different ring patterns Different uses for extension ring groupsOn-Hold/Ringback External audio sourceForwarding calls to a ring group Music port Select System Information On-Hold/RingbackInternal audio file On-Hold SettingsTransfer Settings Set the volume for Music on HoldMailbox options VoicemailVoicemail notification Dialed notificationRemote Phone Dialed Notification Notification Settings buttonConfigure Notification Options button Dial notification phone number usingIf attempt unsuccessful, try again Message waiting light Mail notificationClick on the Message Waiting Light tab Mail notification tab Click on the E-mail Notification tabTo remove an e-mail address To add an e-mail addressExample of an e-mail notification To modify an e-mail addressSelect Voicemail Global Settings Global SettingsMore e-mail settings Voicemail manager Global Message Waiting IndicatorMailbox data Reset Mailboxes buttonCall Handling ModesSelect Call Handling Modes Click Settings To set holiday modeAuto attendant Adding/configuring an auto attendantConfiguring auto attendant Record Instructions button Record, play or erase auto attendant messagesErase Instructions button Load Auto Attendant buttonIf the caller selects 0 then Select routing options for each auto attendantView Auto Attendant Time Usage Tools Memory Usage Auto AttendantIf a fax call is detected then English, 2 for Spanish. In this example, youIf 7 is dialed Additional features at the auto attendantNo selection was made at the auto attendant If 6 is dialedConfigure incoming calls during mode 1, 2 and holiday mode Select Call Handling -Telephone LinesSelect Business Hours Go to voice mailbox Adjust Sequence... buttonPlay auto attendant or Go to voice mailbox VoIP NumbersCall Cascade Local extensionsSelect Call Handling Local Extensions Busy tab Busy No Answer Answered Do Not DisturbAnswered tab No Answer tabRemote extension call cascade Remote extensionsL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring group call cascade Extension ring groups call cascadeHang up Go to VoIP location Go to auto attendant Queue at ring groupScreening calls from a remote extension Call cascade examplesIf my extension is busy If I am away from my deskHow it works Call BACK/CALL BridgeIf I don’t want to be disturbed only local extensions Two call back methodsSelect Call Back/Call Bridge Auto Call Back Auto call backUse Announced Message Configuring auto call back Select Call Back/Call Bridge Prompted Call Back Prompted call backCall bridge Accessing and using prompted call back from a telephoneActivating call bridge Options PermissionsTo add permissions for users Select Options Permissions Select the user and click Modify Audio Controls Line ControlsExtension Controls Transferring from a home phone Transfer OptionsRemote transfer Transfer and clearIf being used with another PBX PBX extension length MiscellaneousCaller in queue reminder Call Back ring returnSetting up TalkSwitch behind an existing PBX SIP Server Registration TroubleshootingOther options include Auto Attendant Transfer PromptsWay Calling wait time Auto Attendant AdjustmentsTransmitted Flash length Double Flash timeMinimum required time to detect a Dtmf digit Troubleshooting AdvancedAuto Route Selection Dtmf DetectionLine CPC/Disconnect Clear Ringback ControlFax Detection Starting RTP Port VoIP Ports IP Signalling PortI N G TA L K S W I T CH Receiving calls using the auto attendantReceiving calls without the auto attendant Office Making and Receiving Calls Using AN Analog PhoneReceiving calls at a local extension Place out-of-office calls from a local extensionRestrictions Place calls on hold Placing calls on hold at a local extensionTransferring calls from an extension Unscreened transferUnscreened Transfer Screened transferScreened Transfer Parking and retrieving calls at a local extensionParking a call Retrieving a parked call at another local extensionUsing call park with the paging option Queuing and retrieving callersQueuing calls to a single extension Queuing callers to an extension ring group Using call waitingTwo local TalkSwitch extensions and one outside caller Conference callingTwo outside callers and one local extension Making calls from a local IP extension IP phone Office Making and Receiving Calls Using AN IP PhoneReceiving calls at a local IP extension Hold Hold and transferTransfer from a IP extension to any outside number Call park Parking and retrieving callers Parking a callerRetrieving a parked call Using the TalkSwitch call waiting feature Conference calling with TalkSwitchTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Conditional call forwarding Three ways to forward callsAutomatic call forwarding Manual call forwardingTransferring calls from a remote extension Screening options for forwarded callsForwarding calls with screening Making calls Calls over VoIP with IP phones and GatewaysUsing the Voicemail System Activating voicemail boxesReceiving calls Press Transfer or xfer Retrieving messages and accessing a voice mailboxPress 2 to change greeting options Press 1 to listen to messagesRecording an announcement on a regular or an IP phone Press 3 to change personal optionsPress 4 to record your name for the dial-by-name directory Music on Hold Pager and cell phone notificationMusic on hold and call forwarding to remote extensions Mode Switching Options Manual mode switchingAutomatic mode switching using the time scheduler Bridge session, press # # before hanging up Using call bridgeActivate call back Using call backAccepting the call back Enabling Call Detail Record CDR Logging CA L L D E T a I L RE CO RD C D R LO G G I N GWeb interface Store to File on TalkSwitch File Save to TalkSwitchRetrieving Data Log in window CDR web interface Serial interface Real-time to Serial PortClick on Transfer Capture Text ConnectingAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example Introduction to Voip VO I P I N F O R M a T I O NOptimizing Your IP Network for Voip Broadband connectionRouter/NAT/firewall Confirm sufficient network capacity for VoIP Connecting to a LAN and IP networkUDP Confirm router/firewall path for voice dataDdns Support Setting UP a Voip NetworkConnect TalkSwitch or SIP-compatible gateways Prioritize your voice trafficWhich location and unit should be the SIP server? Select which TalkSwitch to use as the SIP network serverAssign phone numbers to each VoIP location TalkSwitch System Configuration window, select Voip ConfigurationConfigure TalkSwitch IP addresses Set the TalkSwitch local IP addressLocal IP configuration Set the TalkSwitch public IP addressConfigure TalkSwitch Profile TalkSwitch ProfileSelect System Information VoIP Configuration Registrar Server Name Proxy Server NameOutbound Proxy User Name and Password section User/AccountPassword VoIP lines available for use with the TalkSwitch networkMaximum number of VoIP lines for outgoing calls Codec Options buttonView Registrar Entries button View Registration Status button Service Provider profileService Provider profile Service Provider NameVoIP Lines System Information VoIP Numbers Assign VoIP phone numbersCall Handling VoIP Numbers Configure call handling for VoIP numbersSystem Information -VoIP Numbers Assign service provider phone numbersHow does VoIP work? Does a VoIP call sound like a regular phone call?High-speed connections on both ends of the call Format Type Unit What is SIP?Choose the right codec for your location Can a firewall prevent VoIP calls from passing through?Can a VPN help to carry data securely over the Internet? What is a VPN?What is a IP Proxy and Registrar? What is NAT and how does it affect VoIP?How often will my public IP address change? What is a port number? Voip Network Administration Form Am unable to configure TalkSwitch using a touchtone phone TroubleshootingProblems that may occur during configuration Am not able to retrieve settings from TalkSwitchAuto attendant message is broken up or very faint Problems that may occur while using the TalkSwitch featuresAuto attendant does not play when calls come Auto attendantAuto attendant is transferring calls to the wrong extension Callers hear only silence when put on hold at an extensionMusic on hold Call routing with local extensions and home phonesOther possible local extension problems Answering and fax machines’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls are not always reaching my voicemail Calls across the LAN are lower in volumeCallers complain the sound is distorted or choppy SupportL K S W I T C H US E R G U I D E N O R T H a M E RI CA About functions and commands Extension numbers UnitOther 3-digit numbers Flash/Hold There are 10 parking spots for the entire system Flash/Hold at510 500-509For last call 3, 4 Functions you can access from outside phonesKeys Function performed 300-309P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a When would you use double-flash? Call Hold and FlashWhat does single and double-flash do? Page TalkSwitch settings and configurations Calling featuresMode scheduling and power interruptions Page F E T Y a N D RE G U L a T O R Y I N F O R M a T I O N Safety precautionsFCC Part Important Notices FCC and IC WarningsActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E DOC Compliance Warranty ServiceIf purchased from TalkSwitch If purchased from a resellerCanadian Goods Being Returned to Canada Page System 24-CA 48-CA 48-CVA Specification SAnalog trunks Dimensions H x W x LWeight 24-CA 48-CA Analog extension interfaceCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page M E / O F F I CE W I R I N G G U I D E Basic residential phone wiring Looped wiringSingle-line wiring Dual-line wiringDemarcation Point Disadvantages Connecting to TalkSwitch rear panel Using a dual-line phone jackRe-wiring demarcation point Adding extension block From demarcation point Connecting to TalkSwitchL K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call back Star/asterisk sign# Number/pound sign Way calling/conference callCommunications software ConnectorCentrex/Plexar COM portExtension Distinctive ringDriver Dual-line telephoneInterface Keypad commandsIcon IntercomModem Line 1, 2, 3, orLink button Local extensionRJ-11 PromptRegistered jacks Remote extensionUPnP SIP serverSerial port Terminal adapterPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E