Talkswitch 24-CA, 48-CA/CVA manual Hold and transfer

5. To connect to the second caller, press Dial, Send or # depending on your phone.

6.Once you are finished with the second call or would like to return to the first caller, press Cancel (softkey).

3.3.3 Hold and transfer

3.3.3.1 Hold

1.Press Hold.

2.Press the flashing line key that corresponds to the caller on hold to take the caller off hold. If you have multiple callers on hold or in queue at your extension, you can retrieve them on a first in/first out basis.

3. Press Hold and 7, then press Dial, Send or # depending on your phone.

3.3.3.2 Unscreened transfer

1.Press the Transfer or xfer key.

2.Dial the appropriate extension number and then press the Transfer or xfer key. Some IP phones may support hang-up transfer. Please check the documentation of the IP phone to see if it supports this feature.

The caller is taken off hold when the receiving extension answers. If the transferred call is busy or not answered after the number of rings specified in the No Answer setting, or if the extension is busy, one of the following applies:

Default:	The transferred call is handled according to the destination
	extension’s No Answer or Busy settings.
Option:	The call is transferred back to the transferring extension.

The option can be altered under Options -> Transfer Options in the configuration software.

3.3.3.3 Screened transfer

To initiate a screened transfer from an IP extension to another local extension, remote extension or extension ring group:

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