Manuals / Talkswitch / Computer Equipment / Network Hardware

Talkswitch 24-CA, 48-CA/CVA manual L K S W I T C H U S E R G U I D E N O R T H a M E R I C a

Models: 24-CA 48-CA/CVA

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1.Use dual-line phone cable to connect from the demarcation point to TalkSwitch. You will need to purchase the dual-line phone cable (available at most hardware stores) or wire it and crimp it yourself. Do not use the supplied RJ-11 cable as it is only a single-line cable.

2.Use the single-line RJ-11 phone cord supplied with TalkSwitch to connect from the TalkSwitch extension to the extension block.

3.Connect the office phones to the TalkSwitch using RJ-11 cabling supplied with TalkSwitch or the cables supplied with your phone.

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T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A

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Talkswitch 24-CA, 48-CA/CVA manual L K S W I T C H U S E R G U I D E N O R T H a M E R I C a

Contents

Release Copyright Information TA B L E O F CO N T E N T S Talkswitch Configuration Using Talkswitch Receiving calls without the auto attendant Call Detail Record CDR Logging Troubleshooting and Support WHAT’S in this GUIDE? What you should knowSingle unit installation Networked units installationVoIP installation Connecting devicesWhere to go for further information Finding the Information YOU NeedGuide Conventions Text elementsTA L K S W I T CH Installation Talkswitch Package ContentsUnit Front Panel Configuration Software System RequirementsLight State Description TalkSwitch 24-CA Unit Back PanelConnecting devices to the music jack on Information, see 1.8.4 Connecting to the PA publicConnection on page 9, 1.9 Networking TalkSwitch units on Information, see 1.8.2 Connecting local extensionInstalling the Configuration Software Installing the software for the first timeUpgrading the TalkSwitch software and firmware Installing a memory card onAbout TalkSwitch software version Check current versionClick View System Information Download new software and firmwareFile Update Firmware Initial ConfigurationUpdating the firmware Connect Talkswitch to a Network or a PC Ethernet connectionUSB Connection Ethernet connectionSerial connection USB connectionInternet connection Serial connectionInternet connection File connection Click ConnectConnecting Devices Restore Firmware buttonThings to consider when placing your TalkSwitch WiringConnecting incoming telephone lines Connecting local extension telephones and other devicesConnecting a regular single-line telephone Connecting a regular dual-line telephoneConnecting an IP phone Connecting regular multi-line phonesAttach an internal or an external modem Option 1 Dedicated Fax Line Connecting fax machinesOption 2 Distinctive Ring Here’s how the TalkSwitch handles incoming calls Option 3 Automatic fax detection via the auto attendantNetworking Talkswitch Units on a LAN Connecting devices to the music jackConnecting to the PA public address jack Connecting TalkSwitch units to a LANEthernet switch Power up all the TalkSwitch unitsHow unit IDs affect system extension numbers Setting or changing the unit IDKeys Result Keep track of the lines and extensions Unit IDConfiguration settings Optimizing the system for networked useOutgoing line hunt groups Auto attendantsInstalling a Memory Card Memory cardDiagnostics for the lights flashing on the unit front panel Upgrading Talkswitch UnitsWhat the Flashing Lights Mean Verifying the Connections System Configuration Configuration screenTalkSwitch Exit Closes the configuration softwareSettings File MenuInstalled Tools MenuHelp Menu UsageConfiguration navigation AboutSystem InformationConfiguration navigation Feature Description See 2.4.2 AutoSee 2.2.10 On-Hold See 2.5 Call Back/CallAdministration Click the next to System Information AdministrationSystem Information Call Detail Record CDR Logging onTo change the password To enter a new passwordTo delete a password IP Configuration Click the next to System Information -IP ConfigurationAutomatic IP configuration Public WAN IP Address Current public WAN IP addressTelephone Lines Public WAN IP address-checker server nameFully Qualified Domain Name Click System Information Telephone LinesPhone numbers section Way Calling/ConferenceLine hunt groups Calibrate Lines buttonHunt group configuration Select System Information -Line Hunt GroupsWhat is Automatic Route Selection ARS? What is Toll Restriction?Automatic Route Selection and Toll Restriction Planning Automatic Route Selection and Toll RestrictionInformation Auto Route Selection ARS leading digitsExamples of leading digits Set local extension hunt group access Direct Line AccessEmergency Service Numbers section Password ProtectionInformation Administration Telephone Line 3-Way Calling ServicesRestrict access to premium services Fax informationDedicated fax line Distinctive Ring fax detectionAutomatic fax detection with the auto attendant Dedicated fax lineSelect System Information -Fax Information System Information Telephone Lines Fax informationDistinctive ring fax detection Select System Information -Telephone LinesClick Fax Information Automatic fax detectionSelect Call Handling -Auto Attendant Local extensions Fax routingConfiguring a local extension for use with a IP phone Select System Information -Local ExtensionsAdditional fields Caller ID Information section Last name/First nameFor VoIP calls, use this number Phone TypeSupported by TalkSwitch Direct Line Access... buttonRemote extensions Hunt Group Access... buttonSelect System Information -Remote Extensions Use Same Line Connect Remote extensionsForwarding calls to a remote extension Transferring calls from a remote extensionRing groups features Setting up extension ring groupsExtension ring groups Select System Information -Extension Ring GroupsDifferent uses for extension ring groups Identify types of calls by different ring patternsExternal audio source On-Hold/RingbackForwarding calls to a ring group Select System Information On-Hold/Ringback Music portOn-Hold Settings Internal audio fileSet the volume for Music on Hold Transfer SettingsVoicemail Mailbox optionsDialed notification Voicemail notificationRemote Phone Notification Settings button Dialed NotificationDial notification phone number using Configure Notification Options buttonIf attempt unsuccessful, try again Mail notification Message waiting lightClick on the Message Waiting Light tab Click on the E-mail Notification tab Mail notification tabTo add an e-mail address Example of an e-mail notificationTo modify an e-mail address To remove an e-mail addressGlobal Settings Select Voicemail Global SettingsMore e-mail settings Global Message Waiting Indicator Voicemail managerReset Mailboxes button Mailbox dataModes Call HandlingSelect Call Handling Modes To set holiday mode Click SettingsAdding/configuring an auto attendant Auto attendantConfiguring auto attendant Record, play or erase auto attendant messages Record Instructions buttonLoad Auto Attendant button Erase Instructions buttonSelect routing options for each auto attendant View Auto Attendant Time UsageTools Memory Usage Auto Attendant If the caller selects 0 thenEnglish, 2 for Spanish. In this example, you If a fax call is detected thenAdditional features at the auto attendant No selection was made at the auto attendantIf 6 is dialed If 7 is dialedSelect Call Handling -Telephone Lines Configure incoming calls during mode 1, 2 and holiday modeSelect Business Hours Adjust Sequence... button Go to voice mailboxVoIP Numbers Play auto attendant or Go to voice mailboxLocal extensions Call CascadeSelect Call Handling Local Extensions Busy No Answer Answered Do Not Disturb Busy tabNo Answer tab Answered tabRemote extensions Remote extension call cascadeL K S W I T C H US E R G U I D E N O R T H a M E R I C a Extension ring groups call cascade Extension ring group call cascadeGo to auto attendant Queue at ring group Hang up Go to VoIP locationCall cascade examples If my extension is busyIf I am away from my desk Screening calls from a remote extensionCall BACK/CALL Bridge If I don’t want to be disturbed only local extensionsTwo call back methods How it worksAuto call back Select Call Back/Call Bridge Auto Call BackUse Announced Message Configuring auto call back Prompted call back Select Call Back/Call Bridge Prompted Call BackAccessing and using prompted call back from a telephone Call bridgeActivating call bridge Permissions OptionsTo add permissions for users Select Options Permissions Select the user and click Modify Line Controls Audio ControlsExtension Controls Transfer Options Transferring from a home phoneTransfer and clear Remote transferMiscellaneous Caller in queue reminderCall Back ring return If being used with another PBX PBX extension lengthSetting up TalkSwitch behind an existing PBX Troubleshooting Other options includeAuto Attendant Transfer Prompts SIP Server RegistrationAuto Attendant Adjustments Transmitted Flash lengthDouble Flash time Way Calling wait timeTroubleshooting Advanced Auto Route SelectionDtmf Detection Minimum required time to detect a Dtmf digitRingback Control Line CPC/Disconnect ClearFax Detection VoIP Ports IP Signalling Port Starting RTP PortReceiving calls using the auto attendant I N G TA L K S W I T CHOffice Making and Receiving Calls Using AN Analog Phone Receiving calls without the auto attendantPlace out-of-office calls from a local extension Receiving calls at a local extensionRestrictions Placing calls on hold at a local extension Transferring calls from an extensionUnscreened transfer Place calls on holdScreened transfer Unscreened TransferParking and retrieving calls at a local extension Parking a callRetrieving a parked call at another local extension Screened TransferQueuing and retrieving callers Using call park with the paging optionQueuing calls to a single extension Using call waiting Queuing callers to an extension ring groupConference calling Two local TalkSwitch extensions and one outside callerTwo outside callers and one local extension Office Making and Receiving Calls Using AN IP Phone Making calls from a local IP extension IP phoneReceiving calls at a local IP extension Hold and transfer HoldTransfer from a IP extension to any outside number Parking a caller Call park Parking and retrieving callersRetrieving a parked call Conference calling with TalkSwitch Using the TalkSwitch call waiting featureTwo TalkSwitch local extensions and one outside caller Making and Receiving Calls Using Voip Transferring calls on parallel-connected phones Modems and Telephone Line Access Three ways to forward calls Automatic call forwardingManual call forwarding Conditional call forwardingScreening options for forwarded calls Transferring calls from a remote extensionForwarding calls with screening Calls over VoIP with IP phones and Gateways Making callsActivating voicemail boxes Using the Voicemail SystemReceiving calls Retrieving messages and accessing a voice mailbox Press Transfer or xferPress 1 to listen to messages Press 2 to change greeting optionsPress 3 to change personal options Recording an announcement on a regular or an IP phonePress 4 to record your name for the dial-by-name directory Pager and cell phone notification Music on HoldMusic on hold and call forwarding to remote extensions Manual mode switching Mode Switching OptionsAutomatic mode switching using the time scheduler Using call bridge Bridge session, press # # before hanging upUsing call back Activate call backAccepting the call back CA L L D E T a I L RE CO RD C D R LO G G I N G Enabling Call Detail Record CDR LoggingFile Save to TalkSwitch Web interface Store to File on TalkSwitchRetrieving Data Log in window Serial interface Real-time to Serial Port CDR web interfaceConnecting Click on Transfer Capture TextAnalyzing the Data IP phone press * * , then dial * 88 + Account Number Example VO I P I N F O R M a T I O N Introduction to VoipBroadband connection Optimizing Your IP Network for VoipRouter/NAT/firewall Connecting to a LAN and IP network Confirm sufficient network capacity for VoIPConfirm router/firewall path for voice data UDPSetting UP a Voip Network Connect TalkSwitch or SIP-compatible gatewaysPrioritize your voice traffic Ddns SupportSelect which TalkSwitch to use as the SIP network server Which location and unit should be the SIP server?Assign phone numbers to each VoIP location Voip Configuration Configure TalkSwitch IP addressesSet the TalkSwitch local IP address TalkSwitch System Configuration window, selectSet the TalkSwitch public IP address Local IP configurationTalkSwitch Profile Configure TalkSwitch ProfileSelect System Information VoIP Configuration Proxy Server Name Registrar Server NameUser Name and Password section User/Account PasswordVoIP lines available for use with the TalkSwitch network Outbound ProxyCodec Options button Maximum number of VoIP lines for outgoing callsView Registrar Entries button Service Provider profile View Registration Status buttonService Provider Name Service Provider profileVoIP Lines Assign VoIP phone numbers System Information VoIP NumbersConfigure call handling for VoIP numbers Call Handling VoIP NumbersAssign service provider phone numbers System Information -VoIP NumbersDoes a VoIP call sound like a regular phone call? How does VoIP work?High-speed connections on both ends of the call What is SIP? Choose the right codec for your locationCan a firewall prevent VoIP calls from passing through? Format Type UnitWhat is a VPN? Can a VPN help to carry data securely over the Internet?What is NAT and how does it affect VoIP? What is a IP Proxy and Registrar?How often will my public IP address change? What is a port number? Voip Network Administration Form Troubleshooting Problems that may occur during configurationAm not able to retrieve settings from TalkSwitch Am unable to configure TalkSwitch using a touchtone phoneProblems that may occur while using the TalkSwitch features Auto attendant does not play when calls comeAuto attendant Auto attendant message is broken up or very faintCallers hear only silence when put on hold at an extension Music on holdCall routing with local extensions and home phones Auto attendant is transferring calls to the wrong extensionAnswering and fax machines Other possible local extension problems’m unable to place intercom calls from a local extension Multiple TalkSwitch units connected to the same LAN Calls across the LAN are lower in volume Calls are not always reaching my voicemailSupport Callers complain the sound is distorted or choppyL K S W I T C H US E R G U I D E N O R T H a M E RI CA Extension numbers Unit About functions and commandsOther 3-digit numbers Flash/Hold at Flash/Hold There are 10 parking spots for the entire system500-509 510For last call Functions you can access from outside phones Keys Function performed300-309 3, 4P E N D I X B L K S W I T C H U S E R G U I D E N O R T H a M E R I C a Call Hold and Flash When would you use double-flash?What does single and double-flash do? Page Calling features TalkSwitch settings and configurationsMode scheduling and power interruptions Page Safety precautions F E T Y a N D RE G U L a T O R Y I N F O R M a T I O NImportant Notices FCC and IC Warnings FCC PartActa TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Service P E N D I X E Warranty Service DOC ComplianceIf purchased from a reseller If purchased from TalkSwitchCanadian Goods Being Returned to Canada Page Specification S System 24-CA 48-CA 48-CVADimensions H x W x L Weight 24-CA 48-CAAnalog extension interface Analog trunksCO P Y R I G H T a N D L I CE N S I N G N O T I CE S L K S W I T C H U S E R G U I D E N O R T H a M E R I C a P E N D I X G Page Basic residential phone wiring Looped wiring M E / O F F I CE W I R I N G G U I D EDual-line wiring Single-line wiringDemarcation Point Disadvantages Using a dual-line phone jack Connecting to TalkSwitch rear panelRe-wiring demarcation point Adding extension block Connecting to TalkSwitch From demarcation pointL K S W I T C H U S E R G U I D E N O R T H a M E R I C a Star/asterisk sign # Number/pound signWay calling/conference call Call backConnector Centrex/PlexarCOM port Communications softwareDistinctive ring DriverDual-line telephone ExtensionKeypad commands IconIntercom InterfaceLine 1, 2, 3, or Link buttonLocal extension ModemPrompt Registered jacksRemote extension RJ-11SIP server Serial portTerminal adapter UPnPPage D E L K S W I T C H U S E R G U I D E N O R T H a M E R I C a D E